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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1210 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers often highlight the WF-C500 True Wireless In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. Many users are impressed with the high-quality audio experience and find the earbuds to be well worth their price. However, some users have experienced connectivity issues and concerns with volume levels.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,210 reviews
  • Pros mentioned:
    Battery life, Comfort, Fit

    Rated 5 out of 5 stars

    Great for listening to music only

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and amazing seal on the earbuds. Great for working out and listening to music. Very compact, comfortable fit in your pocket. Durable and very good battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Silence Meets Sonic Brilliance

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used these headphones daily since purchasing them in February. The Sony WF-C500 True Wireless In-Ear Headphones redefine the listening experience with a perfect blend of immersive sound quality and remarkable noise-canceling capabilities. These earbuds have truly set a new standard for those seeking an audio oasis in the midst of the external chaos. Efficient Noise Blocking: From the moment I put on the WF-C500, I was immediately impressed by their ability to block out external noise. The advanced noise-canceling technology employed by Sony works seamlessly to create a cocoon of serenity, making these earbuds an ideal choice for busy commutes, travel, or simply finding solace in a bustling environment. The earbuds manage to effectively silence ambient sounds, allowing you to immerse yourself completely in your favorite tunes or podcasts. Adaptive Sound Control: One of the standout features contributing to the exceptional noise-blocking capabilities is Sony's Adaptive Sound Control. The headphones intelligently analyze your surroundings and adjust the noise-canceling settings accordingly. This adaptive feature ensures that you get the most effective noise isolation in various environments, providing a tailored experience that enhances your audio enjoyment. Comfortable Seal for Maximum Isolation: The ergonomic design of the WF-C500 plays a crucial role in their noise-canceling prowess. The earbuds come with a selection of ear tips to ensure a snug and comfortable fit, creating an effective seal that minimizes sound leakage. This not only enhances the overall listening experience but also contributes significantly to the noise-blocking efficiency. Immersive Audio Quality: Beyond their noise-canceling capabilities, the WF-C500 impress with their sonic performance. The earbuds deliver a rich, detailed audio experience that elevates your music, bringing out nuances and subtleties that might be missed with other headphones. The combination of noise isolation and high-quality audio reproduction creates a truly immersive soundstage that allows you to appreciate your favorite tracks like never before. Seamless Connectivity: Connecting the WF-C500 to your device is a breeze, and once paired, the wireless performance is reliable and consistent. The Bluetooth connectivity ensures a stable link, allowing you to enjoy your music without interruption. The absence of wires not only adds to the convenience but also contributes to the overall minimalist design of the earbuds. Conclusion: In conclusion, the Sony WF-C500 True Wireless In-Ear Headphones stand out as a superb choice for those who prioritize both exceptional audio quality and effective noise cancellation. Whether you're seeking sanctuary from external disturbances during your commute or simply want to immerse yourself in your favorite tunes, these earbuds deliver a harmonious blend of sonic brilliance and peace. Sony has once again raised the bar for what we can expect from true wireless earphones in terms of both performance and comfort.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Very happy with my purchase.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the past 3-4 years I've been purchasing my in-ear earbuds from Amazon. (Shamazon is what I really call them :-) Anyway, the last couple of pairs I've bought were rather disappointing, even though I had previous models from the same bran/manufacturer that worked quite well. The Bose Quiet Comfort OTE's are still working after, IDK almost 7-8 years and I purchased them from BB, so back to BB I went. Even though I think they went FT (Tropic Thunder) during Covid, and I am super concerned like other Brick and Mortar stores, they are hurting. So I went to the store. I had a few earbuds that I had my eyes on. I had an excellent experience with an under $50 pair of JL labs. Particularly the battery life was outstanding, however the left earbud decided to stop working after I drove my truck over it. I know right, they just don't make things like they used to! (lol) but the right ear bud seemed to last longer than my Amazon earbuds, both L and R put together! However, what I believe is a lack of in-store traffic, my local BB didn't have that model of JLABs. I did for a moment consider Google's earbuds, but I figured with Alexa listening to her owners 24/7, their earbuds are likely doing the same thing. It's not paranoid, if they really are listening to you, and I promise you, they really are. So I took a look JBL which I've had their home theater speakers in the past and was satisfied, but their $99 earbuds had less than stellar reviews, so I passed. I considered the Bose Sport buds, but they were this horrible tealish color and I just couldn't roll that way. I also didn't want to spend over $120ish bucks, preferably less than $100. (in case I decide to drive over one accidentally) Finally I settled on these Sony WF-C500 earbuds. The reviews were pretty solid and consistent. I'm also aware of the longivity of the brand name and their presence in the electronics market for a boatload of years. Unfortunately, they didn't have these earbuds in the local store and when I tried to buy them using the BB app, that was an epic fail (and the app locked up about 4 times in the store, totally unsat). So, to the counter I went, and the super nice BB associate checked me out in a jiffy. The earbuds were scheduled to arrive the following Thursday, (I bought them Monday evening) and they arrived Wednesday, a day early. Now what I like about these earbuds, but first what I am not a huge fan of. - They are a little larger than I prefer, however, if the size is related to their battery life, I'm totally ok with that. What I like (Not in any order except how I'm thinking about them.) 1. Battery life is outstanding. (I mean really outstanding) 2. The case has very postive magnetic keepers for charging the earbuds, I feel like sometimes the case almost pulls the earbud out of my fingers and locks in place for charging. 3. The app is pretty decent in terms of equalizer settings and also providing relevant info on battery charge. I haven't found the battery level of the case yet, but it might be there or might not. 4. The case to me, isn't as flimsy as some reviewers noted. Granted it's not an iron vault, but it stays secure, the lid closes very securely, and it provides some LED charging lights by color that can give you a reference for where it's at charging-wise. I like that. 5. It uses USB-C, which I'm a fan of. 6. The sound quality. I mostly listen to audio books, but after a day or so I ran though some of my favorite tunes which are pretty varied (Oakenfold to Cash and in between) and I was pleased and satisifed with the sound. 7. They stay in my ear without hurting my ears even when I'm out working in the yard or working out and all sweatified. I would highly recommend these for the price point. I believe you will get your money's worth and not be disappointed.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Love these ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds at only $59US. Comfortable in your ear, the sound is very good, and the battery life is wonderful. No connectivity issues and easily all-day usage...

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Thumbs Up Emoji

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality on these is fantastic, especially for the price. The equalizer in the sony app does a great job of making these already great headphones sound even better. They are very comfortable and durable. I work as a dishwasher and I have dropped them on hard tile, or into the dirty dishwater many times and they still work great. the battery lasts all day. If you need headphones to wear at work these are great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit
    Cons mentioned:
    Charging

    Rated 4 out of 5 stars

    Great if on sale

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had them for a year so far and they've been great the whole time, good product and audio quality, good battery life, don't take up much space, but I don't know if I'd say they're worth full price considering after a year the magnet that holds them in place to charge has gotten super weak.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 4 out of 5 stars

    Great sound but poor base

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great, fit just right in my ears no matter what I'm doing never come off from my ears there are very secure ,the charge last longer than others known brands, my 4 stars is because the number of apps sony recommends for use & enjoy this earbuds also is a little complicated to set up & zinc with the app the first time and last, the lack of base. Other than that I love them

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Great sounding, sleak charging case.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't used a lot of other wireless earbuds so this could be somewhat biased but I think these sound and look incredible! The charging case is also small but efficient, and I only have to charge it maybe every week after using them for around 1-3 hours every day. They fit in my ear perfectly and come with multiple different sized ear-tips if the default ones don't work for you.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these earbuds for a while now and they still hold up. When using the right sized inserts the sound is pretty bass-y and pretty clear. I wear them to the gym and I never have to worry about them falling out. They also hold a charge for a very long time. I can listen to all my podcasts and more in a sitting without dropping below 50%.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    A good buy when on sale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband likes the headphones. They are comfortable and have a good sound range. The battery life is also great - they last basically all day with more or less continuous use. The exclusive mint color Best Buy offer was lighter than the pictures, but still like it. Got it on sale at forty percent off, so it was a good buy. Would not pay full price for it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Earbuds

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted something that hide in my ears, have a great main requirements one would need and have a good use after a charge. I do use these earbuds every single day (sometimes for hours) and I only have to put it on charge after 10 days. Better than AirPods for me, in design, sound, quality, durability everything.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good sound

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had these earbuds for over a year now. They have a great sound and are noise cancelling to a certain extent. As for phone calls... It feels like I have to talk a bit loudly for the person to hear me and you cannot have anything rub up against it like hair or the person will hear that over your voice. There is a an issue with the right bud connection int he charging case as it will sometimes lose the connection and then automatically connects to my phone. My work around for that is was to stick a paper towel on the side of it to keep the magnetic connectors together so that it won't connect to my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth the affordable price.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to have at home, work, and back up for the gym. These are the LIGHTEST buds ever, even compared to the Beats Fit pro. Very comfortable, sound is good. There is a slight distortion when you up the bass all the way in the app. I would recommend these. Only thing missing is anc but that’s the next level up.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent brand

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent sound and connectivity, comfortable to use and the battery charge lasts for hours, it recharges in its case once you have charged the case even if it is not connected to the outlet

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Great earbuds long battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to find a good pair of earbuds that don't break the bank. They fit really well and provide great sound with amazing battery life. I had a jlabs pair before these and they had a tendency to fall out of may eats and were uncomfortable to wear. These Sony buds are well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great noise reducing buds with Sony quality

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits well. Lightweight. Easy to follow instructions to connect/pair. Great sound quality as expected from Sony. Passive noise isolation is decent, no complains. Mics are okay, not the best for calls, but good enough for daily use.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony rocks...literally!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is fantastic! Great product, comfortable and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Best earbuds EVER!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds!! They have great sound quality, they fit so perfectly in my ears- don't fall out and last forever! I can’t say enough good things about them!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Fit

    Rated 4 out of 5 stars

    Great buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these headphones everyday. They can sort of get uncomfortable after wearing them for a while but not bad. They fit decently in your ear as well. The bass and tones are a little above average. Good buy to save money though.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Highly recommended this phone.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, has sounds high quality. For in my ears, comfortable. I can use it during all day. The battery is long Duration .

    I would recommend this to a friend
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