Customer Ratings & Reviews

Hi JasmineT,

We are glad that you like most of the features of your WF-C700N. We value your feedback regarding the size of the unit. The WF-C700N is designed with comfort in mind. These small, lightweight headphones have an ergonomic surface design for all-day comfort, even for smaller ears so you can focus on your music for as long as you like. A cylindrical charging case makes it easy for you to store your headphones and carry them with you, wherever you go.

We also provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To obtain the correct sound qualities, noise canceling effects, or call performance, make sure the size of the earbud tips does match the size of your ear canals or the headset is worn properly. You may check this link for more details about wearing the headset: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000778771.html

If there is something that we can help you with regarding your 2-star rating, we are more than happy to help you out. You can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi Virtualmom, We are sorry to hear that the WF-C700N earbuds keeps on falling off. We'd love to troubleshoot the issue and make this a better listening experience for you. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities, noise canceling effects, or call performance.

If any of this is the case, try the following.

Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.

Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

We recommend following the steps on this Help Guide link:
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000778771.html

If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :



Full Name:

Best Buy Username:

Telephone Number:

Sony Model Number:

Additional Information regarding your experience with the unit:



We are sorry for the inconvenience and hope to speak to you to resolve this matter.



Sincerely,

-Craig

Hi HumbertoM, We are sorry to hear that the WFC700N did not meet your expectations and had to return the unit. We hope that you consider Sony again in your future purchases.

Regards,
Carl

Hi TemesgenA, we are sorry to know that you have encountered this issue with your Sony - WF-C700N earbuds, this is not the experience we want you to have, please follow the following steps to take care of the problem: 1- Make sure that earbuds are worn properly, if you feel they may be loose in your ear, try the different ear tips that will fit best. 2- Make sure that the earbuds' microphone and your ear are not in contact with each other. 3- Try speaking louder if you have the noise cancelling feature on, since a quiet voice maybe detected as noise. 4- Reset to factory settings, to do this you need to: Set the headset units into the charging case and leave the charging case lid open. > Press and hold the initialize button on the back of the charging case for about 15 seconds or more. The indicator (blue) on the charging case repeatedly flashes twice in a row, and then the indicator (orange) starts flashing. > Release your finger within 5 seconds after the indicator (orange) on the charging case starts flashing. When the initializing is complete, the indicator (green) on the charging case flashes 4 times.
Reference: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html
https://www.sony.com/electronics/support/articles/00293254?utm_source=glean
If the problem persists or you may need more information, please email the information below to socialsupport@am.sony.com so we can better assist you. Full Name: Username: Telephone Number: Model Number: Issue/Concern: Thanks for choosing Sony, regards. - Dominick

Hi MelissaJ,
Thank you for reaching out to us. We're sorry to hear what happened on your headphones. This is definitely not the buying experience we want you to have. All Sony products are manufactured to the highest level of quality control for the specific features for any model before distribution for sale. Please contact your retailer if you suspect any damage or defects with your unit for exchange.

You may also refer to this Help Guide link with troubleshooting steps if you are unable to pair/connect the headphones to your phone: https://helpguide.sony.net/mdr/2968/v1/en/index.html

We'd also like to make sure you are taken care of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Hi BudwhiteZ,

Thank you for the review and we're sorry to hear what happened with your headphones. We need more details regarding your issue. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
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-David

Hi MParrot,

We’re sorry to hear that you’re experiencing issues with your Sony WF-C700N charging case. To help resolve this, we recommend following the troubleshooting steps outlined here: helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780016.html.

If the issue persists after troubleshooting, please consider reaching out to Sony Support for further assistance.

You can reach out to our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET

We want to ensure you have the best possible experience with your headphones!

Best,
Maria

Hi Dean,

Thanks for reaching out to us with your concerns. We regret that you're not having the best experience with this earbud headphones and you are having charging issues or the battery power does not last long. This is definitely not the experience we'd like to hear from you. Allow us to help you and turn your experience around. If you set the following functions, the available operating time of the battery becomes short.

• Sound quality mode during Bluetooth playback: Priority on sound quality
• Noise canceling function/Ambient Sound Mode
• Equalizer
• DSEE

If the available operating time is short or the battery power does not last long. please check the link below to isolate and troubleshoot the issue.
Ref: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783897.html

We also recommended updating the firmware of the headphones (via the Sony Sound Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes. A separate article is available if your WF-C700N do not charge or charging cannot be done on this link here:

https://www.sony.com/electronics/support/articles/00293253

Should you need further assistance regarding your concern, Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

May we also may we contact you to help? If so please email the below information to socialsupport@am.sony.com.

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi Perez,

Thank you for the review and we're sorry to hear what happened with the battery of the headphones. Please check this article on how to isolate and resolve your issue.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/articles/00293253

If the situation does not improve, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi ElmerU, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your SONY unit. For Bluetooth connectivity, please isolate the issue by following this link:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780045.html

When you have finished using the headset, be sure to set the headset units into the charging case, and close the charging case lid. Please follow this link for more details:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783897.html

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Killabunny, We are sorry to hear that you are experiencing issues with the WFC700N. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi RobC,

Thanks for reaching out to us with your concerns. We regret that you are having charging issues with your WF-C700N. This is definitely not the experience we'd like to hear from you. Allow us to help you and turn your experience around. We recommend to clean the headphones, inside the charging case, and the charging port of the headphones, and check the indicator of the charging case.

If your WF-C700N do not charge or charging cannot be done, please check the link below to isolate and troubleshoot the issue:

https://www.sony.com/electronics/support/articles/00293253

It's unfortunate that you're not having the best experience with this earbud headphones and you are considering returning the unit. We want to make sure you’re taken care of.

If you still have the unit, may we may we contact you to help? If so please email the below information to socialsupport@am.sony.com.

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi Darrah,

Thank you for the review and we're sorry for the confusion. The battery will depend on the settings used for the headphones with usage conditions and functions. If you set the following functions, the available operating time of the battery becomes short:

- Sound quality mode during Bluetooth playback: Priority on sound quality
- Noise canceling function/Ambient Sound Mode
- Equalizer
- DSEE

Take note that actual performance varies based on settings, environmental conditions, storage, and usage. Batteries are consumable products, and their capacity degrades over time as they age. Sony does not guarantee the life span of the battery.

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Leah, We are sorry to hear that you are experiencing issues with your WFC700N in ear headphones. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure the headset units are stored securely in the supplied charging case. If the headset units are floating in the charging case, the headset units may not be charged.

Also, be sure to use the supplied USB Type-C cable and check that the cable is firmly connected to the charging case.

If the earbud tips are not properly attached to the headset units, the headset units may not be charged with the charging case. Check that the earbud tips are attached properly when you set the headset units into the charging case.

For more troubleshooting steps and information on charging, please check our help guide link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780016.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi LatriceH, We apologize for any inconvenience that you experienced with your Sony WF-C700N. We regret to hear that you're having an issue with the low sound quality and fit of the earbuds. This is definitely not the news that we would like to hear. We understand that finding the perfect fit can vary from person to person. If you've already tried changing the earbud tips to another size and you're still having issues with fit, we suggest trying out third-party earbud tips. To resolve the low sound quality and to ensure optimal listening experience, please follow the troubleshooting steps on the link below:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779956.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi ScottW, We are sorry to hear about what happened to your WF-C700N. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi StephanH, We are sorry to hear that the WFC700N did not meet all of your expectations. We'd love to troubleshoot the issues and make this a better experience for you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Regards, Carl

Hi NanaA,

We are sorry to hear that you are experiencing difficulties with your WFC700N. We'd love to troubleshoot the issue and make this a better experience for you.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl