Customer Ratings & Reviews

Hi BWorthy, Thank you for upgrading to your new Sony WFC700N! We're thrilled to hear that you're satisfied with your purchase. We appreciate the recommendation and thanks for choosing Sony! -Sam

Hi user534780, Awesome! We are so glad to hear that you are enjoying the sound quality of your new WFC700N! Thank you for choosing Sony! -Carl

Hi NicoleG,

Thank you for the purchase! We're glad to hear that you like the sound quality, noise canceling, and comfortable design of the headphones. Thank you for choosing Sony!

-David

Hi user912147, We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi BrianD, Awesome! We are so glad to hear that you are happy with your new headphones! Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Thank you for choosing Sony! -Carl

Hi JordanG, Awesome! We are so glad to hear that you are happy with your new WFC700N! Thank you for choosing Sony! -Carl

Hi Deni, We are happy to know that you like the sound quality, fit and noise canceling feature of your Sony wireless in-ear headphones. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduces your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your purchase. Enjoy! Vincent

Hi user396598, we're glad you like the sound quality of your new headphones! Thanks for choosing Sony! Enjoy! ~Earl

Hi AdamV, Thank you for the 5-star rating! We're very happy to hear you give the WF-C700N a try and it did not let you down. Good to know your investment is worth it. Block out the world with the WF-C700N noise canceling truly wireless earbuds. Indulge in hands-free calling and exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for your purchase and for choosing Sony! -Jess

Hi JoelB, Awesome! We are so glad to hear that you are enjoying your new WFC700N. Thank you for choosing Sony! -Carl

Hi User658938, We're truly happy that your purchase went well and you like the incredible audio quality of your WF-C700N. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduces your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your purchase and for choosing Sony! -Jess

Hi Endost0, Good to know your investment is worth it. We're glad that you like the amazing sound quality and noise canceling of these headphones. You can make few adjustments to your headphones settings to suit your needs. Please ensure you've downloaded the Sony Headphones Connect app. It has an Equalizer/CLEAR BASS setting which can be customized to fine-tune your music. This will give you more control over your headphones and their performance.

Reference: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000781980.html

Block out the world with the WF-C700N noise canceling truly wireless earbuds. Indulge in exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for sharing your feedback and for choosing Sony! -Jess

Hi belgarion, Thank you for the 5-star rating! We are glad to hear that you are enjoying your new WF-C700N! Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Thank you for choosing Sony! -Carl

Hi MikeG, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi StevenT,

That's great! We're glad to hear that you like the price point of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi RefugioS, Awesome! We're very happy to hear you like the great sound quality of your Sony WFC700N. The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thanks for choosing Sony! -Sam

Hi user582521,

We regret to hear that you are not satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

If you are experiencing connection issues, set the headset to “Priority on stable connection” on the Sony Headphones Connect app. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:
-When there is a human body between the headset and the Bluetooth device
In this case, moving the Bluetooth device closer to the antenna of the headset may improve the Bluetooth communications.
-When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.
-In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
-Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train.

For more information, please refer to this link:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779959.html

When using the control functions of the headset, make sure that you are pressing the buttons correctly. You may find this link helpful:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779848.html

If the headset is not worn properly in your ears, the Ambient Sound Mode may not work correctly. Twist the headset to put it into your ears properly. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In this case, set the Ambient Sound Mode to OFF. If the Ambient Sound Mode is enabled in a rather noisy environment, a noise may be heard. This is not a malfunction. In this case, set the noise canceling function to ON or set the noise canceling function and the Ambient Sound Mode to OFF.

You may refer to this link for more information:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779995.html

Resetting and initializing the headset may also help resolve those issues. Please refer to the steps on these links:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783924.html
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Wonderful! We're glad that you are impressed with the sound quality and battery performance of the speaker, user446367. Block out the world with the WF-C700N noise canceling truly wireless earbuds. Indulge in hands-free calling and exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for your purchase and for choosing Sony! -Craig

Hi there, Thank you so much for your awesome review! Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your purchase and for the 5-star rating! -Carl

Hi Rabbitjax,

We're so sorry to hear you are having issues with your WF-C700N Truly Wireless Noise-Canceling Earbuds, particularly with call quality. Please allow us to turn this into a better experience. Fit the earbuds to your ears firmly. If the earbuds are not worn properly and do not fit your ears, the phone call quality may decrease. To maintain quality, consider these factors:

• Make sure that earbuds are worn properly
• Select the earbuds that best fit your ears
• Make sure that the earbuds' microphone and your ear are not in contact with each other.

If you cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low during calls, please follow the steps from this link to resolve the issue: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779964.html

In any case that you need our assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess