Customer Ratings & Reviews

Hello MariaE,
Thank you for your purchase and for your recommendation! We are very delighted that you are pleased with the sound quality and performance of our WFC700N Headphone. Block out the world with the WFC700N noise canceling truly wireless earbuds. Indulge in hands-free calling and exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for choosing Sony! Marco

Hello Steven,
Wow! Thank you for purchasing our Sony WFC700N Headphone. We are truly delighted to hear that you are very pleased with the quality of our headphone. Block out the world with the WFC700N noise canceling truly wireless earbuds. Indulge in hands-free calling and exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for choosing Sony! - Marco

Hi Tiggs,

Thank you for the review and we're glad to hear that you like your new Sony headphones. We appreciate the positive feedback and thank you for choosing Sony!

-David

Hi RichL, Excellent choice! We are glad to hear that you are enjoying your new WF-C700N! Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Thank you for choosing Sony! -Carl

Hi SarahS, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig

Hello CodyS,
Thank you for sharing your experience and feedback. This will help us improve our future products. While we are happy that you like our WFC700N, we sorry to hear that you are having some concerns with it. Please allow us to help. The earbuds might not have the right rubber tip and not snuggly fit your ears, that is why they fall off often.

You may try these steps and to help you achieve good sound quality, effective noise canceling or good call performance.
- Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
- Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

Full details in this link:
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000781968.html

Here are some helpful links for Bluetooth concerns that you can check:
How to make a wireless connection to Bluetooth devices.
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780580.html

Unable to make a Bluetooth connection.
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779975.html

I hope this helps and if you need further assistance, email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the WFC700N:


Regards,
Marco

Hi Jayjay,
That's nice! We're so thrilled to hear your satisfaction with the noise cancelation feature of our Sony WFC700N Headphone. We're happy that you were able to concentrate on your work without any distractions. Block out the world with the WFC700N noise canceling truly wireless earbuds. Indulge in hands-free calling and exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for choosing Sony! - Marco

Hi DickSuave, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your new headphones! Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Thank you for choosing Sony! -Carl

Hi LeeshaE,

Thanks for sharing your review and experience with the WFC700N. We're glad that you like the sound quality of the headphones. Your feedback about the charging case is greatly appreciated. For optimum performance, make sure to use the supplied USB Type-C cable for charging. Thank you for choosing Sony!

-Ralph

Hi PynooshT, thanks for your 5-star rating! We're really happy to hear that the Sony - WF-C700N are your favorite and that you highly recommend them, that truly means a lot to us. These earbuds are designed to offer a wonderful experience with features like active noise cancellation, immersive, well-balanced sound, and a lightweight comfortable fit that's great for all-day wear. Thank you so much for sharing your experience and being part of the Sony family! Regards, -Dominick

Hi Bigguy,

Thanks for the 5-star rating! We're pleased to hear you're enjoying the WFC700N and their noise cancelling feature! We hope you have amazing moments with them.
Thanks for choosing Sony.
-Eliab

Hi Taylor, sweet! We're glad your boyfriend is enjoying his new headset! Thanks for choosing Sony! ~Earl

Awesome, Samuelmarshall13! Thank you for sharing such an amazing shopping experience! We're truly pleased to hear you love your new Sony WF-C700N and these delivers exceptional comfort, excellent noise canceling feature. great sound quality. Block out the world with the WF-C700N noise canceling truly wireless earbuds. Indulge in exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for choosing Sony! -Jess

Hi Wzat15, Awesome! We are so glad to hear that you are enjoying your new Headphones! Thank you so much for the 5-star rating! Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Thank you for choosing Sony! -Carl

Hi Saber,

Thanks for sharing your review and experience with the WFC700N. We're glad that you like the comfort of the headphones. Your feedback about the sound quality is greatly appreciated.

For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Sound Connect app). Make sure to wear both earbuds properly. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities, noise canceling effects, or call performance. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.

Additionally, you can use the Equalizer/CLEAR BASS setting of the Sony app to fine-tune the sound quality to your needs.

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

Hello AaronI,

We’re so glad to hear that you’re enjoying your Sony WF-C700N ! We're thrilled to hear that you find our earbuds so comfortable that you can sleep with them in, and that you appreciate the fantastic sound quality and amazing battery life. Your satisfaction is our top priority, and it's wonderful to know that our products are meeting your expectations. Thank you for choosing Sony! -Fred

Hi Anthony,

We're happy that you like most of the features of your WF-C700N, especially the incredible audio quality and noise cancellation. We're sorry you've been running into some problems and they fall out off your ears when running and sweating. The WF-C700N comes with different sizes of earbud tips to ensure there is a great fit for all ear sizes. Please use the right size according to the size of your ears. When wearing them, please gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.

For more details on how to wear the earbuds, please check this help guide link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000778771.html

Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thanks for sharing your feedback. -Jess

Hi Movieenthusiast, Thank you for the amazing review! We're very happy to hear that you appreciate the great sound quality and easy Bluetooth pairing of your Sony WF-C700N. The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thanks for choosing Sony! -Sam