Customer Ratings & Reviews

Hi Patrick, thanks for sharing your experience! We're thrilled to hear you're enjoying the great sound quality and comfortable fit of the Sony - WF-C700N. With the noise canceling technology you get a really captivating listening experience! Thank you for choosing Sony. Regards, -Dominick

Hi Chabela25, Thanks for the 5-star rating! We're glad you like your new earbuds. Enjoy and thanks for choosing Sony. -Craig

Hi Yabey, Thanks for your awesome review of the Sony WF-C700N earbuds. We’re so glad you’re loving them! It’s great to hear the fit feels perfect and the noise cancellation is spot-on for you. Thank you for the 5-star rating and for choosing Sony! -Jess

Hi Lobster3000, thanks for choosing and purchasing our product. We hope your are enjoying it. We understand your feedback regarding the ambient sound mode. The microphones built into the left and right headset units make it easier to hear ambient sound. You can hear ambient sound while enjoying music. Please check this link for more details:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779995.html?search=ambient

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony. ~Earl

Hi Traveller,

You made the right choice with the Sony WFC700N! Block out the world with the WFC700N noise canceling truly wireless earbuds. Indulge in hands-free calling and exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for choosing Sony!

-Ralph

Thanks for your recommendation, RobertS! We're glad that you are pleased with the long battery life, awesome sound quality and how your new WFC700N easily connects to other devices. Thank you for choosing Sony! - Marco

Thank you for reaching out, DonnaS.

We're so sorry to hear that one of your WF-C700N earbuds stopped working after a year and a half. This is certainly not the reliable performance we aim to deliver, and we understand how frustrating this must be.

While the standard one-year warranty has expired, we still want to help you explore your options. We highly recommend contacting our support team directly. They can guide you through some troubleshooting steps and may be able to advise on a potential solution. You can reach them at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

Thank you for your valuable feedback and for choosing Sony. We hope to get this resolved for you.

Best regards, Gus, Sony Social Media Team

Hi DaleC,
Thank you for your positive review of the Sony WF-C700N headphones!

We're delighted to hear that you find them "Small, comfortable, and with great sound." These attributes are indeed what the WF-C700N headphones are designed to excel in. Their compact size ensures a snug fit, making them perfect for extended use without discomfort. The emphasis on sound quality ensures an immersive audio experience, whether you're listening to music or taking calls.

If you have any further questions or need assistance, feel free to reach out!

Thank you for choosing Sony.

-Gus

Hi Jared,

You made the right choice with the Sony WF-C700N! We're glad that you like the sound quality and noise canceling function of the headphones. Block out the world with the WF-C700N noise canceling truly wireless earbuds. Indulge in exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for choosing Sony!

-Ralph

Hi HFabars, Good to hear your investment is worth it! We're extremely happy to hear you love how it sounds incredible and excellent noise cancellation. We're also glad to know you are utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your purchase and for the 5-star rating! -Jess

Hi PanamaEd,

While we're happy that you like most of the features, especially the amazing sound, we're sorry you've been running into difficulty. Your feedback regarding the noise cancellation is extremely important to us and is very much appreciated. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities, noise canceling effects, or call performance.
If any of this is the case, try the following.
- Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
- Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

Check that the Adaptive Sound Control is turned off. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. Also, the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

You may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/articles/00293258

If the problem continues on the WF-C700N headphones (earbuds), please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/downloads

If you require further help regarding your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi PhilM,
Thank you for purchasing our Sony WFC700N and we're glad that you like the audio quality of it. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. Block out the world with the WFC700N noise canceling truly wireless earbuds. Indulge in hands-free calling and exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for choosing Sony! - Marco

Hi Scott, Thanks for your review! We're glad to hear you're enjoying your Sony WF-C700N earbuds and that they deliver great noise canceling and sound quality for the price. Thank you for choosing Sony. Enjoy your listening experience! -Maria

Wonderful, IsaiN! We're glad you like your new in-ear headphones. Enjoy and thanks for choosing Sony. -Craig

Hi BayronR,

While we're glad that you like most of the features, we regret it hasn't performed to your standards particularly with sound quality. Your feedback is extremely important to us and is very much appreciated. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities, noise canceling effects, or call performance.

For low sound quality, please check our help guide link to isolate and troubleshoot the issue: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779956.html

You can also make few adjustments to your headphones settings to suit your needs. Please ensure you've downloaded the Sony Headphones Connect app. This will give you more control over your headphones and their performance. For more details, you may refer to this link: https://www.sony.com/electronics/support/audio-video/articles/00286844

If you need further assistance, you may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number

Regards,
Jess

Hi XavierA, We are glad to hear that you are happy with your new Sony WF-C700N wireless noise canceling headphones. Thank you for your purchase. Enjoy your workouts! Vincent

Hi Mofongo, Awesome! We are so glad to hear that you are happy with your new WFC700N! Thank you for choosing Sony and for your recommendation! -Carl

Hi HellcatFat, Thank you for the feedback on your experience with your WFC700N. We're very happy to hear you like the overall quality of the WFC700N. If it pairs even when the earbuds are inside the case, please make sure to properly set the headset units into the charging case. Each headset unit will be set to the correct position in the charging case by the built-in magnet. If the headset still does not operate correctly, we suggest performing a factory reset. To reset the headset, please follow the steps on this link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thanks for choosing Sony! -Sam