Customer Ratings & Reviews

Hi AllenB,

Thank you for reaching out to us with your concern. Your feedback is extremely important to us and is very much appreciated. The button design of the product is designed for various operations, such as music playback, phone calls, or changing the setting of the noise canceling function. The WF-C700N headphones also combine a shape that perfectly matches the human ear with an ergonomic surface design for a more stable fit.

When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. For more details, you may refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/articles/00229328

For available operating time of the unit, depending on the settings for the headset functions and usage conditions, the speed of energy consumption for the rechargeable battery may vary between the left and right units. However, this is not a malfunction. For your reference, you may check this link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000781965.html

If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi Nitro, We're sorry to hear that the sound quality and built construction did not live up to your expectations. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For low sound quality issue, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779956.html

At Sony, we are always looking to improve our product quality and features. We have noted your input about the construction and will be sure to forward this feedback to the appropriate department.

Should you need further assistance, email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
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Sincerely,
Sam

Hi LorettaR, We appreciate your feedback and we are happy to hear that for you, Sony is the best. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduces your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your purchase. Enjoy! Vincent

Hi ChrisCReno,

Thank you for the review and we do apologize for the inconvenience. Sony has a Privacy Policy to help protect your personal information. Sony does not share any personal information with third-party companies without your consent.

If you still have the headphones, we're more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:

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-David

Hi IlyaS,

Thank you for your feedback about our Sony WF-C700N earbuds. We're glad to hear that you enjoyed the sound quality. To improve the fit of the earbuds during workouts, we recommend trying different ear tip sizes that come with the headphones to find the best fit for your ears. Adjusting the earbuds' position in your ears might also help.

Thank you for choosing Sony.
Best regards,
- Stephanie

Hi RobertS,

Thank you for the review and we do apologize for the inconvenience. We need more details regarding your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
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-David

Hi MorganIndustries,

We regret to know that you're not having the best experience with your WF-C700N and you are having noise canceling issues with your headphones. We’d love to help you troubleshoot your problem. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.

- Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
- Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

You may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/articles/00293258

Should you need further assistance, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
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Sincerely,
Jess

Hi, RaudelS,

Thanks for the review. We are sorry for the inconveniences with your Sony In-Ear Headphones. We will be more than glad to help you with this situation with a few troubleshooting steps that might come helpful.

1. Make sure to use the right earbud tip size.
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities.

2. Initialize the headset, and pair the headset and the device again.

3. When you use the headset while you are walking or running, the sound of vibrations may be heard through your body, but this is due to the characteristics of the product and not a malfunction.

We recommend giving it a try, and in case they do not make any difference, feel free to reach us at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones for further assistance.

Thanks for considering Sony products, have a great day.
-DiegoV

Hi TamH, we're so sorry to hear you've had such a frustrating experience with your Sony WF-C700N headphones after only a week. It's definitely not what we want for our customers, and we understand how disappointing it must be when headphones don't stay securely in your ears, especially when you're active.

It sounds like you've already tried adjusting the ear tips, and we apologize that this made the fit even worse. Finding the right ear tip size is crucial for both comfort and sound quality, and we want to help you get that sorted.

To ensure you get the best possible fit and performance from your WF-C700N headphones, we recommend trying a few things:

Experiment with all the included ear tip sizes: Sometimes a size you wouldn't expect might provide the most secure fit. Try mixing and matching if one ear feels different from the other.
Twist-lock motion: When inserting the headphones, gently twist them into your ear canal until they feel snug and stable.
Check out our fitting guide: We have some visual guides and tips on our support website that might offer additional insights into achieving a secure fit.
If you've tried these suggestions and are still having trouble, please don't hesitate to reach out to our customer support team directly. We'd be happy to troubleshoot further with you, explore warranty options, or discuss other solutions to ensure you have a positive experience with your Sony products.

We appreciate your feedback as it helps us improve and thank you for taking the time to review and choose our Sony headphones.

Best regards,
Gus
Sony Social Media Team

Hi Worst,

Thank you for your honest review of the Sony WF-C700N earbuds. We value your feedback regarding the lightweight design and the visibility issues that led to their quick loss. It is understandably frustrating that tracking options are unavailable and that replacement cases cannot be obtained, particularly given the shortcomings of the protection plan. Unfortunately, the WF-C700N earbuds and charging case cannot be purchased separately. For your reference, visit the link below.

https://www.sony.com/electronics/support/articles/00189241

If you have misplaced your WF-C700N, you can use the Google Find My Device app to track their last known location. For more details, please visit this helpful link: https://www.sony.com/electronics/support/articles/00270619.

If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hello Mediaroom,
We're sorry to hear what happened to your WFC700N. This is usually not the case with our C700N and definitely not the experience we want you to have. Please allow us to help and turn this to a better one. We'd love to know more about the problem you are having and help you out. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/concern:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Marco

Hi Rudy, We are sorry to hear that the WFC700N did not meet all of your expectations. We'd love to troubleshoot the issues and make this a better experience for you. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Carl

Hi AndreL, we're glad you like the battery and sound quality of the WFC700N. We're sorry to hear that you had returned your Sony unit. This is not the experience we want you to have. It is recommended to follow this link when noise canceling effects are not sufficient:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780044.html?search=noise%20canceling

When connecting the WFC700N with iPhone, this link is recommended:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779840.html?search=iphone

We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com.

We hope you consider Sony again. ~Earl

Hi GarP, We're sorry to hear about your earphones. This is definitely not what we wanted you to experience. We hope that you'd still consider our products in your future purchases. Thank you and regards, -Craig

Hi Saltykriket, thanks for sharing your experience with the Sony - WF-C700N. We are truly sorry to hear that the left earbud is no longer working, we understand how frustrating this must be, especially after having had great experiences with our over-the-ear headphones. This isn't the experience we want for our customers. We'd like to help make this right, please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best buy Username:
Telephone Number:
Model Number:
Issue/Concern:
We expect to hear from you again!
Regards,
Dominick

Hi BrendalC,

We're sorry if our WF-C700N didn't fit you well, and that it had to be returned. This is certainly not the experience we were hoping you would have. We truly appreciate your input with the size and fit of these headphones. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this Help Guide link:
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000778771.html

We appreciate you taking the time to share your feedback with us as it helps us to identify any areas where we may need to improve. We are hoping you will consider Sony again in your future purchase.

Best regards,

Romeo
Sony Social Support

Hi IowaGuy, We’re sorry to hear you did not have a great experience with your Sony WFC700N. This is definitely not the news that we would like to hear. We understand that finding the perfect fit can vary from person to person. If you've already tried changing the earbud tips to another size and you're still having issues with fit, we suggest trying out third-party earbud tips. If the volume controls doesn't work correctly, please initialize the earbuds. You may refer to this link for more information on how to reset the unit: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html

And rest assured, you can access the manual and help guide for this unit on our website https://www.sony.com/electronics/support/ for step-by-step guidance on setup and usage. This approach ensures you have the most up-to-date information at your fingertips.

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi SharonP, We are sorry to hear that the WFC700N did not meet all of your expectations. We'd love to troubleshoot the issues and make this a better experience for you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Regards, Carl

Hi Temiladey, we're truly sorry to hear that one of your earbuds is not working, we understand how frustrating this must be. We'd like to help you see what could be going on and give you a personalized assistance with this. Please email the information below to socialsupport@am.sony.com so we can get in touch with you.
Full Name:
Best buy username:
Telephone Number:
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Issue/Concern:
We'll be looking forward to hearing from you again!
Regards,
Dominick

Hello LILBYTES,
We're sorry to hear that you are not pleased with our WFC700N and having issues with the earbuds that won't stay in your ears. It's probably not having the right rubber tips. You may try to change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. Here are some helpful links so you can enjoy your WFC700N.

Wearing the headset
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000778771.html

Replacing the earbud tips
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000781968.html

If you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WFC700N:

Regards,
Marco