Customer Ratings & Reviews
- Model:
- WFC700N/B
- SKU:
- 11965994
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
to a friend
Sony earpiece
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to charge every night, Every evening the battery be low and say time to recharge
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dean,
Thanks for reaching out to us with your concerns. We regret that you're not having the best experience with this earbud headphones and you are having charging issues or the battery power does not last long. This is definitely not the experience we'd like to hear from you. Allow us to help you and turn your experience around. If you set the following functions, the available operating time of the battery becomes short.
• Sound quality mode during Bluetooth playback: Priority on sound quality
• Noise canceling function/Ambient Sound Mode
• Equalizer
• DSEE
If the available operating time is short or the battery power does not last long. please check the link below to isolate and troubleshoot the issue.
Ref: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783897.html
We also recommended updating the firmware of the headphones (via the Sony Sound Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes. A separate article is available if your WF-C700N do not charge or charging cannot be done on this link here:
https://www.sony.com/electronics/support/articles/00293253
Should you need further assistance regarding your concern, Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
May we also may we contact you to help? If so please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Ear bud wont charge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had it a week and they wont charge anymore trash
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Perez,
Thank you for the review and we're sorry to hear what happened with the battery of the headphones. Please check this article on how to isolate and resolve your issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/articles/00293253
If the situation does not improve, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Save your money not Worth it
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 months of moderate use and they are not working. Don't waste your money there are better alternatives out there
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Killabunny, We are sorry to hear that you are experiencing issues with the WFC700N. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Ear buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah bought these to replace beats and the right bud won't charge now going take them back now
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobC,
Thanks for reaching out to us with your concerns. We regret that you are having charging issues with your WF-C700N. This is definitely not the experience we'd like to hear from you. Allow us to help you and turn your experience around. We recommend to clean the headphones, inside the charging case, and the charging port of the headphones, and check the indicator of the charging case.
If your WF-C700N do not charge or charging cannot be done, please check the link below to isolate and troubleshoot the issue:
https://www.sony.com/electronics/support/articles/00293253
It's unfortunate that you're not having the best experience with this earbud headphones and you are considering returning the unit. We want to make sure you’re taken care of.
If you still have the unit, may we may we contact you to help? If so please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Battery life is a lie
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listed battery life is 15.5 hrs, in reality its 6.5. Returing this today!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Darrah,
Thank you for the review and we're sorry for the confusion. The battery will depend on the settings used for the headphones with usage conditions and functions. If you set the following functions, the available operating time of the battery becomes short:
- Sound quality mode during Bluetooth playback: Priority on sound quality
- Noise canceling function/Ambient Sound Mode
- Equalizer
- DSEE
Take note that actual performance varies based on settings, environmental conditions, storage, and usage. Batteries are consumable products, and their capacity degrades over time as they age. Sony does not guarantee the life span of the battery.
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Waste
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Barely used. Got them for Christmas. It’s April and now they won’t charge. Garbage.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Leah, We are sorry to hear that you are experiencing issues with your WFC700N in ear headphones. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please make sure the headset units are stored securely in the supplied charging case. If the headset units are floating in the charging case, the headset units may not be charged.
Also, be sure to use the supplied USB Type-C cable and check that the cable is firmly connected to the charging case.
If the earbud tips are not properly attached to the headset units, the headset units may not be charged with the charging case. Check that the earbud tips are attached properly when you set the headset units into the charging case.
For more troubleshooting steps and information on charging, please check our help guide link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780016.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Poor rating
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good product me. The sound quality is not great and constantly falling out my ears. Ivr changed the ear adjustments numerous times.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LatriceH, We apologize for any inconvenience that you experienced with your Sony WF-C700N. We regret to hear that you're having an issue with the low sound quality and fit of the earbuds. This is definitely not the news that we would like to hear. We understand that finding the perfect fit can vary from person to person. If you've already tried changing the earbud tips to another size and you're still having issues with fit, we suggest trying out third-party earbud tips. To resolve the low sound quality and to ensure optimal listening experience, please follow the troubleshooting steps on the link below:
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779956.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Don’t buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right ear bud will not charge after 3 weeks of use
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ScottW, We are sorry to hear about what happened to your WF-C700N. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Horrible battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Weve had them for about a month and they domt hold a charge
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StephanH, We are sorry to hear that the WFC700N did not meet all of your expectations. We'd love to troubleshoot the issues and make this a better experience for you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Regards, Carl
Nana
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good, can’t answer a call from the headset, always have to get the phone out answer the call and switch to the headset.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NanaA,
We are sorry to hear that you are experiencing difficulties with your WFC700N. We'd love to troubleshoot the issue and make this a better experience for you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Little Green Giants
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great ear buds. They are very comfortable and more importantly, they are secure in my ears. Sound quality is very good. The noise cancelling works really well. And they are at s great price point. Highly recommend these ear buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaunY,
Amazing! We're glad that you like the comfort, fit, sound quality, and noise canceling function of the headphones. Block out the world with the WFC700N noise canceling truly wireless earbuds. Indulge in hands-free calling and exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for choosing Sony!
-Ralph
Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor fit regardless of bud change. Poor noise cancelling
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LucilleH, We are sorry to hear that the WFC700N did not meet all of your expectations. We'd love to troubleshoot the issues and make this a better experience for you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Regards, Carl
Not a Happy Listener
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can not adjust volume, very low compared to my Bose unit.
No, I would not recommend this to a friendNot good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor sound quality and poor quality. Seems like it’s not worth the money you pay.
No, I would not recommend this to a friendSound quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is not that great. And ot slips why doing gum or other activities
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VINCH,
Thanks for reaching out to us with your concern. We're sorry you've been running into difficulty. Choosing the right fit for your earbud tips is not only essential to ensure the best audio experience and maximum noise cancelation. You should naturally be able to enjoy your listening experience without any discomfort.
Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
When trying to find the best earbuds, try the sizes in order from the larger sizes to the smaller sizes. After attaching the earbud tips, check that there is no movement on the WF-C700N. (Shake your head back and forth.)
Note: If they fall off or move in your ears when you shake your head, select a different size. The best size earbud tips may be different for each ear.
For low sound quality, please check our help guide link to isolate and troubleshoot the issue: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779956.html
You can also make few adjustments to your headphones settings to suit your needs. Please ensure you've downloaded the Sony Headphones Connect app. This will give you more control over your headphones and their performance. For more details, you may refer to this link: https://www.sony.com/electronics/support/audio-video/articles/00286844
If you still have the unit and you need further assistance, you may send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number
Sincerely,
Jess
Fine, but not a suitable replacement for Airpods
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these seeking a more affordable alternative to apple Airpods. Pros: inexpensive, good audio quality, decent battery life, easy pairing. Cons: slow to charge, the earbuds are heavy and uncomfortable, prone to falling out. the outward facing buttons are too sensitive and i will often toggle settings by accident. These serve a decent back-up pair of wireless earbuds, but I will be repurchasing Airpods as my main set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi princessmilk, we're glad you are enjoying your new earbuds. We're sorry to hear that you have an issue with your Sony unit.
It’s recommended to ensure that the charging port and cable are clean and undamaged. Trying a different charger or charging cable might also help to determine if the issue lies with the charger or the earbuds. Experimenting with different sizes of ear tips that come with the earbuds might help you find a better fit. Ensuring that you are wearing the earbuds correctly can also improve comfort and reduce the likelihood of them falling out.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great ear buds if you're looking for something with noise canceling! I turn them on and can't hear anything, it's so nice. They're also pretty comfortable and fit really well in my ears, and notoriously ear buds have not been my friend. The battery life is really great, too. I charge the case maybe once a week and it I've only seen it go down to 50%. The sound quality is fantastic, as well. Overall I'm very happy with these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hailey, Excellent choice! We are glad to hear that you found a comfortable headphones for you! Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Thank you for choosing Sony! -Carl
Excellent Sound Quality, Budget-Friendly
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has really been putting out some excellent audio products lately, and these earbuds live up to that high expectation. These Sony earbuds are, at this price point, among the best in class for sound quality, design, and active noise canceling. These earbuds look great and are very comfortable to wear. They have great battery life. Another plus for them is they are water resistant so outside use will not be a problem for them as long as they are not being used for swimming or some activity where they get immersed in water.. I usually don’t like to use my more expensive reference quality headsets for active use, so I like to have a pair of less expensive earbuds like this for riskier outside activities. These earbuds are also great for someone on a budget but who still wants great sound and features. These earbuds offer an insane amount of sound quality for the price. It creates full range sound that approaches the quality of more expensive earbuds. Likewise for the noise canceling. The Sony ANC formula has trickled down from their flagship models to mid tier offerings like these earbuds. Another great feature is the Sony Connect App which allows the sounds and use of the earbuds to be fully customized. Several EQ presets are available as well as the option to fully adjust the EQ bands to preference. I highly recommend these Sony wireless earbuds. The sound quality is off the charts good, while also being extremely budget friendly.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Kotor! Thank you for sharing your thoughts and experience so far using your new Sony WF-C700N. Your satisfaction with the incredible sound, excellent noise cancellation, great battery life, as well as the design and exceptional comfort of your WF-C700N earbud headphones are greatly appreciated. Good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app. Your assessment is spot on, you can revitalize your music by tweaking the Equalizer on the Sony Headphones Connect app. If customizing isn't for you, that's fine. Cycle between our many audios presets like Treble Boost or Excited etc. While they are preset, you have total freedom to adjust them if you still feel like something's missing.
Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your purchase and for choosing Sony! -Jess
Decent Quality Bluetooth Earbuds w/ "Pro" Features
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WF-C700N is a set of Bluetooth earbuds which pack in a bunch of features in what's a pretty nondescript package. The earbuds have a conventional shape in a muted matte black color (the charging case too). They come in a case which as you'd expect, doubles as a charger. Pairing is pretty straightforward. You can do it with Sony's Headphone app or just direct to your phone or laptop. Unfortunately, while the first pair is straightforward (it ships in pairing mode), pairing to a second device requires pressing a button on the case. The downside, your connectivity is limited if you lose the case. However, as the case is required to charge the earbuds, perhaps that's not too big an issue. Sound quality is good, not the best but better than a lot of wired earbuds. It seems ear canal comfort has been improved as I was able to wear these for longer than a few hours. The sound quality is good enough to listen to music through work, my ride to the gym, then my workout. I appreciate the IPX rating and the texture was such that I didn't feel these were at risk of falling out of my ears doing my normal strength training. They feel like there would be resistance to coming out while running so would either be good or I'd have some advance warning. The noise canceling was ok, not at a level where it eliminates a nearby AC unit though it does lower the volume of the drone. In some transitions between songs, I did feel a bit of pressure as it seemed the noise cancelling ratcheted up in the absence of music playing. For my ride, having ambient noise mode was great and being able to activate it without having to go through the app, even better. And ambient isn't just turning off noise cancelling, instead you're still in noise cancelling mode, it just also pipes in some audio from your environment. The app does have a setting to help prioritize voices but I honestly couldn't tell much of a difference with that on or off. It would be nice if it had an automatic feature to switch to ambient or reduce volume if I start talking/ The manual claims 15 hours of battery life. Like every other earbud I've had in the past couple years, that figure must be taken with a hearty dose of salt. For sure, you can achieve a solid 4 hours in noise cancelling/ambient mode. But I'm not seeing how they get to 15 hours. Maybe that's 15 hours that it's ON, but not actually being used for music or voice. Calls over the earbuds were decent. I didn't get any complaints from people on the other end. So, at the very least it's as good as other earbuds or the multi-mic noise cancelling on my cell phone. I liked being able to have the earbuds paired simultaneously to multiple devices. While I mostly use earbuds with my cell phone, for laptop/PC zoom calls, I sometimes will take those on my earbuds, especially if I need to move around. Being able to have the laptop connect immediately without needing to go through the pairing process is a time saver. Another little things worth mentioning, you can use either earbud in a single earbud mode. This sometimes comes up if I'm in a situation where I know I'll be taxing the earbud's battery life and so use one to increase runtime. In my short testing, I did notice that the battery seemed to run down more when outdoors versus at my desk. I'm not sure if it's because my phone is in a pocket versus siting on a table an generally in line of sight. In all, the WF-C700N is a surprisingly well featured set of Bluetooth earbuds. Are there some things that could be improved - yes. Do they need to be? No, these are pretty decent earbuds as-is.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zboot,
That's very generous of you! We're truly pleased to hear you love your new Sony WF-C700N and these delivers great sound and call quality during your workouts in the gym. Glad to know that you like the multipoint connection and you can use the headset unit individually that is also noteworthy. For the available operating time, usage hours may be different from the time described above depending on the settings for the headset functions and usage conditions.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Also, if the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities, noise canceling effects, or call performance.
We really appreciate all your inputs. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your purchase and for choosing Sony! -Jess
Good Distortion-Free Sound for The Price Point
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, these Sony headphones produce good quality sound. Most impressive is the lack of distortion when turning up the volume. I have other entry-level wireless earbuds from other brands and distortion is an issue. So it’s rare to get this kind of quality in an entry-level speaker. The overall sound is very good. The medium and highs are clear, and the lows are present; they’re not overwhelming, but improve greatly when the earbud is properly sealed into the ear. I like how Sony suggests starting the fitting process with the largest silicon earplug, then working your way down if needed. I’ve found that a tight seal with my ear produced a better sound. In addition, a tight fit helped them stay in longer. Another positive is how light they are; they are only 4.53 grams per earbud. After a while, I didn’t notice them in my ears. I think the light weight will help my 11-year-old son get used to them since these are going to be his primary headphones. For reference, his ears are on the smaller side, and we found that the smallest silicon plug barely fit his ears. He was able to get them to fit eventually, after some trial and error. When using the earbuds for phone calls, the mic quality was good. I could clearly hear my son when he was using them to call me. The Active Noise Cancelling (ANC) feature on these earbuds is basic. However, they do reduce the surrounding noise to a comfortable level. It’s nothing like Sony’s higher-end headphones, but those cost 2 to 3 times more than this entry-level model. All ANC headphones have a sound pass-through feature, otherwise know as Ambient Sound or transparency mode. I would also describe the headphone’s transparency feature as basic. To enable sound to pass through the headphones, for example, when someone starts talking to you while you’re listening to music, you simply need to press the button on the left earbud. This will allow you to hear them as they talk to you, but you will also hear a lot of surrounding noise. Again, Sony’s higher-end headphones provide a clearer sound, but for this price point, the feature works as it should. A couple of points worth mentioning, these headphones only use the SBC and AAC Bluetooth codecs. They do not support LDAC. But considering these are basic headphones, the need to support LDAC isn’t necessary. Also, one of the first things to do when you bring these earbuds home is to download the Sony app to update the firmware. I noticed a difference in sound and loudness after updating the firmware. Plus, updating enables the multipoint connection feature. This is useful for when you want to have your headphones connected to your phone and computer at the same time. Overall, this is a solid entry-level wireless headphone. Sony products usually cost slightly more than their competitors, but I find their products are well made with solid technology. And it’s nice to see the company’s effort in going green. Every piece of the packaging is made from paper and is easily recyclable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dorkhead2!
Thank you for this positive review of your new WF-C700N. We're glad to hear you're having an enjoyable listening experience on this great WF-C700N and it delivers great highs and mids, and incredible audio quality without distortion, even at a high volume. Your assessment is spot on. For the proper sound quality, noise canceling function, and call sound quality to be effective, the size of the earbud tips should match the size of your ear canals and check that you are wearing the headset properly in your ears. Moreover, good to know you noticed a difference in sound and loudness after updating the firmware. The firmware update (Version 2.0.0) adds a method to adjust the volume while playing music and ability to simultaneously connect to 2 devices.
We hope you enjoy the WF-C700N, not only as noise canceling music listening devices, but as communication tools. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for choosing Sony! -Jess