Customer Ratings & Reviews

Hi user582521,

We regret to hear that you are not satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

If you are experiencing connection issues, set the headset to “Priority on stable connection” on the Sony Headphones Connect app. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:
-When there is a human body between the headset and the Bluetooth device
In this case, moving the Bluetooth device closer to the antenna of the headset may improve the Bluetooth communications.
-When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.
-In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
-Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train.

For more information, please refer to this link:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779959.html

When using the control functions of the headset, make sure that you are pressing the buttons correctly. You may find this link helpful:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779848.html

If the headset is not worn properly in your ears, the Ambient Sound Mode may not work correctly. Twist the headset to put it into your ears properly. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In this case, set the Ambient Sound Mode to OFF. If the Ambient Sound Mode is enabled in a rather noisy environment, a noise may be heard. This is not a malfunction. In this case, set the noise canceling function to ON or set the noise canceling function and the Ambient Sound Mode to OFF.

You may refer to this link for more information:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779995.html

Resetting and initializing the headset may also help resolve those issues. Please refer to the steps on these links:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783924.html
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi there, Thank you so much for your awesome review! Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your purchase and for the 5-star rating! -Carl

Hi Rabbitjax,

We're so sorry to hear you are having issues with your WF-C700N Truly Wireless Noise-Canceling Earbuds, particularly with call quality. Please allow us to turn this into a better experience. Fit the earbuds to your ears firmly. If the earbuds are not worn properly and do not fit your ears, the phone call quality may decrease. To maintain quality, consider these factors:

• Make sure that earbuds are worn properly
• Select the earbuds that best fit your ears
• Make sure that the earbuds' microphone and your ear are not in contact with each other.

If you cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low during calls, please follow the steps from this link to resolve the issue: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779964.html

In any case that you need our assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi user924272, We apologize for any inconvenience that you experienced with your Sony WFC700N. While we're glad you appreciate the great sound quality and multipoint connection feature of these earbuds, we regret to hear that you didn't like how the Sony Headphones Connect app is required to be used for certain features to work. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Should you need any assistance, feel free to email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hello ThomasM,
It's nice to know that you are satisfied with the overall quality of your WFC700N. About the weird sound you are hearing, please make sure that the earbuds are tighly worn. Here are some helpful links to eliminate those unwanted sounds.

Low sound quality, or noise or unusual sound can be heard.
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779956.html

Noise is heard from the headphones (earbuds) (WF-C700N)
https://www.sony.com/electronics/support/articles/00293255?utm_source=glean

I hear crackling, buzzing, popping, or vibration noises on my Bluetooth headphones
https://www.sony.com/electronics/support/articles/00235161?utm_source=glean

If you still hearing tose weird noises, please let us know and we are more than happy to assist. Kindly email us at socialsupport@am.sony.com with the following details:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Marco

Hi JanJaw, we're sorry to hear that you have an issue with your Sony unit. This is not the experience we want you to have. Please follow this link to isolate the issue:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780030.html?search=one%20side

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi user955445, Thank you for the feedback on your experience with your WFC700N. At Sony, we are always looking to improve our product quality and features. We have noted your input about the built-in buttons and will be sure to forward this feedback to the appropriate department.
The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thanks for choosing Sony! -Sam

Hi JohnW, We're sorry to hear about the noise canceling issue that you're having with your Sony WFC700N. If you feel that the effects of noise canceling is not sufficient or if it doesn't work at all, please follow the steps on this link to resolve the issue:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780044.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi SeyC,

Thank you for the review and we're sorry to hear what happened with the headphones. Please check this link on how to resolve the charging issue with your headphones.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/articles/00293253

As for static, we recommend to do a factory reset for the headphones.

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html

For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi SindineyR,

We're sorry if our WF-C700N Truly Wireless Noise Canceling Headphones did not fit you well causing them to fall out. We value your input and appreciate the feedback. Please allow us to help you and turn this into a better experience. For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find these steps helpful:

-Put the headset unit with the (left) mark into your left ear and the headset unit with the (right) mark into your right ear. The left headset unit has a tactile dot.
-Adjust the fit of the headset to your ears. Twist the headset unit to slide the earbud tip deep into your ear canal.
-Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
-Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
Jess