Customer Ratings & Reviews

Hi Nitro, We're sorry to hear that the sound quality and built construction did not live up to your expectations. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For low sound quality issue, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779956.html

At Sony, we are always looking to improve our product quality and features. We have noted your input about the construction and will be sure to forward this feedback to the appropriate department.

Should you need further assistance, email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi LorettaR, We appreciate your feedback and we are happy to hear that for you, Sony is the best. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduces your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your purchase. Enjoy! Vincent

Hi, RaudelS,

Thanks for the review. We are sorry for the inconveniences with your Sony In-Ear Headphones. We will be more than glad to help you with this situation with a few troubleshooting steps that might come helpful.

1. Make sure to use the right earbud tip size.
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities.

2. Initialize the headset, and pair the headset and the device again.

3. When you use the headset while you are walking or running, the sound of vibrations may be heard through your body, but this is due to the characteristics of the product and not a malfunction.

We recommend giving it a try, and in case they do not make any difference, feel free to reach us at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones for further assistance.

Thanks for considering Sony products, have a great day.
-DiegoV

Hi MorganIndustries,

We regret to know that you're not having the best experience with your WF-C700N and you are having noise canceling issues with your headphones. We’d love to help you troubleshoot your problem. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.

- Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
- Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

You may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/articles/00293258

Should you need further assistance, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi TamH, we're so sorry to hear you've had such a frustrating experience with your Sony WF-C700N headphones after only a week. It's definitely not what we want for our customers, and we understand how disappointing it must be when headphones don't stay securely in your ears, especially when you're active.

It sounds like you've already tried adjusting the ear tips, and we apologize that this made the fit even worse. Finding the right ear tip size is crucial for both comfort and sound quality, and we want to help you get that sorted.

To ensure you get the best possible fit and performance from your WF-C700N headphones, we recommend trying a few things:

Experiment with all the included ear tip sizes: Sometimes a size you wouldn't expect might provide the most secure fit. Try mixing and matching if one ear feels different from the other.
Twist-lock motion: When inserting the headphones, gently twist them into your ear canal until they feel snug and stable.
Check out our fitting guide: We have some visual guides and tips on our support website that might offer additional insights into achieving a secure fit.
If you've tried these suggestions and are still having trouble, please don't hesitate to reach out to our customer support team directly. We'd be happy to troubleshoot further with you, explore warranty options, or discuss other solutions to ensure you have a positive experience with your Sony products.

We appreciate your feedback as it helps us improve and thank you for taking the time to review and choose our Sony headphones.

Best regards,
Gus
Sony Social Media Team

Hi Saltykriket, thanks for sharing your experience with the Sony - WF-C700N. We are truly sorry to hear that the left earbud is no longer working, we understand how frustrating this must be, especially after having had great experiences with our over-the-ear headphones. This isn't the experience we want for our customers. We'd like to help make this right, please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best buy Username:
Telephone Number:
Model Number:
Issue/Concern:
We expect to hear from you again!
Regards,
Dominick

Hi Rudy, We are sorry to hear that the WFC700N did not meet all of your expectations. We'd love to troubleshoot the issues and make this a better experience for you. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Carl

Hi GarP, We're sorry to hear about your earphones. This is definitely not what we wanted you to experience. We hope that you'd still consider our products in your future purchases. Thank you and regards, -Craig

Hi AndreL, we're glad you like the battery and sound quality of the WFC700N. We're sorry to hear that you had returned your Sony unit. This is not the experience we want you to have. It is recommended to follow this link when noise canceling effects are not sufficient:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780044.html?search=noise%20canceling

When connecting the WFC700N with iPhone, this link is recommended:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779840.html?search=iphone

We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com.

We hope you consider Sony again. ~Earl

Hi BrendalC,

We're sorry if our WF-C700N didn't fit you well, and that it had to be returned. This is certainly not the experience we were hoping you would have. We truly appreciate your input with the size and fit of these headphones. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this Help Guide link:
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000778771.html

We appreciate you taking the time to share your feedback with us as it helps us to identify any areas where we may need to improve. We are hoping you will consider Sony again in your future purchase.

Best regards,

Romeo
Sony Social Support

Hi IowaGuy, We’re sorry to hear you did not have a great experience with your Sony WFC700N. This is definitely not the news that we would like to hear. We understand that finding the perfect fit can vary from person to person. If you've already tried changing the earbud tips to another size and you're still having issues with fit, we suggest trying out third-party earbud tips. If the volume controls doesn't work correctly, please initialize the earbuds. You may refer to this link for more information on how to reset the unit: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html

And rest assured, you can access the manual and help guide for this unit on our website https://www.sony.com/electronics/support/ for step-by-step guidance on setup and usage. This approach ensures you have the most up-to-date information at your fingertips.

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi Temiladey, we're truly sorry to hear that one of your earbuds is not working, we understand how frustrating this must be. We'd like to help you see what could be going on and give you a personalized assistance with this. Please email the information below to socialsupport@am.sony.com so we can get in touch with you.
Full Name:
Best buy username:
Telephone Number:
Model Number:
Issue/Concern:
We'll be looking forward to hearing from you again!
Regards,
Dominick

Hi SharonP, We are sorry to hear that the WFC700N did not meet all of your expectations. We'd love to troubleshoot the issues and make this a better experience for you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Regards, Carl

Hi RogerG,

Thank you for your feedback regarding the WF-C700N headphones. We're sorry to hear that you're experiencing issues with call quality. Here are a few troubleshooting steps that might help resolve the issue:

1. Check Bluetooth Connection:
Ensure that the earbuds are properly connected via Bluetooth. If a connection problem is suspected, try re-pairing the earbuds with your device.

2. Adjust Speaker Settings:
- For Android phones: While on a call, tap the Speaker or Bluetooth icon and select WF-C700N Hands-Free.
- For iPhone/iPad: While on a call, tap the Audio icon and select WF-C700N Hands-Free.
- For Windows computers: Right-click the Speaker icon, go to Sound settings, and set the Headset (WF-C700N Hands-Free) as the default device.

3. Ensure Proper Fit:
The phone call quality may decrease if the earbuds do not fit your ears snugly. Ensure that the earbuds are worn properly and the microphone is not obstructed.

4. Volume and Noise Suppression:
- Increase the volume on the connected device.
- Turn off any noise suppression setting on the app you're using for the call as it might interfere with the earbud’s microphones.

5. Reset and Initialize:
If the problem persists, try resetting the earbuds by placing them back in the charging case, closing the lid, and then removing them after a few seconds. Additionally, you may initialize the earbuds to restore factory settings, which will delete all Bluetooth pairing information and setup anew.

6. Environmental Factors:
Try using the earbuds in a different environment to see if the issue persists. Sometimes, other wireless devices or background noise could interfere with the call quality.

If none of these steps resolve the issue, it is possible that the earbuds may be malfunctioning. We encourage you to reach out to us via email for further assistance. Please include your name, Best Buy username, model number, a description of the issue, and your telephone number in your message to socialsupport@am.sony.com.

Once again, we sincerely apologize for the inconvenience and are committed to helping you. Thank you for choosing Sony.

Best regards,
Gus

Hi DG01,
Thank you for your time writing this review. We're sorry to hear that you returned the WFC700N because it didn't fit securely into your ears. This In-ear headphones come with different sizes of earbud tips to ensure there is a great fit for all ear sizes. When wearing them, we suggest to use the right size according to the size of your ears and gently pull on the top of your ear as you twist the headset unit to slide the earbud tip deep into your ear canal. This should give you a firmer hold. We apologize for the inconvenience and hope that you will consider Sony again on your future purchases. Thanks again for shopping Sony. - Kris

Hi AntonioM, We are sorry to hear that the WFC700N did not meet all of your expectations. We would like to make sure that you are having the best listening experience out of your headphones. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Good,

Thank you for the feedback. It is unfortunate that the unit had to be returned. The sound quality will depend in the source that you're playing. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

-David

Hi HolleyS,

We regret to hear that you are not satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph

Hi JimmieB,

We regret to hear you are experiencing call issues with the unit and it hasn't performed to your standards. Your feedback is extremely important to us and is very much appreciated. For more on "Controlling the audio device (Bluetooth connection)", please visit this help guide link.

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779848.html

If the function of the button is changed to [Volume Control] on the “Sony | Headphones Connect” app, you can perform the following operations using the button to which the function is assigned.

• Increase the volume: Press the button once during music playback to increase the volume by 1 step.
• Decrease the volume: Press and hold the button during music playback to decrease the volume continuously. Release the button at the desired volume level.

If you cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low during calls, you may also find this link helpful: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779964.html

If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess