Customer Ratings & Reviews

Hi JamesB, While we are glad to hear that you are happy with the comfort of your new WFC700N, we are sorry to hear that you are experiencing issues with pairing the headphones to your PS5. The WFC700N will pair with Bluetooth devices that support Bluetooth A2DP (Advanced Audio Distribution Profile). May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Irene, Thanks for the feedback! While we're glad that you like the earbuds, we're sad that you are experiencing discomfort when using them. Kindly check the link below. This can help resolve your concern. https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783400.html Thanks for choosing Sony! -Craig

Hi HectorL, Fantastic! We're thrilled to hear you like the great sound quality, excellent noise canceling, and long battery life of your Sony WFC700N. Thanks for choosing Sony! -Sam

Hi Martin,

Awesome! We're glad to hear that you like the price point, light weight design and battery of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi Suede, We're so delighted to hear you are overall pleased with the features and performance of your WFC700N Truly Wireless Noise Canceling Headphones. Block out the world with the WF-C700N noise canceling truly wireless earbuds. Indulge in hands-free calling and exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for choosing Sony! -Jess

Hi MzDzee81, we are happy to know that you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl

Hi UPSER, We are glad that your grandson loves his new Sony wireless noise canceling headphones. You chose the best for him. Thank you for trusting Sony! Vincent

Hi Featherlady57, Excellent choice! We are glad to hear that you are enjoying your new WF-C700N! Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Thank you for choosing Sony! -Carl

Hi HerbertS, fantastic! You've certainly made a great choice! We're truly happy to hear about your satisfaction with the amazing noise canceling feature and very comfortable fit design of your WFC700N. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo

Hi Powerball, That's awesome! We're glad you like your new earbuds . Enjoy and thanks for choosing Sony. -Carl

Hi Melissa2024,

Thank you for the 5-star rating! We're glad to hear that the recipient likes the headphones. Thank you for choosing Sony!

-David

Hi DAG501, Fantastic! We're pleased to hear you like the great sound quality, nice charging case, and quick charging of your new Sony WFC700N. We appreciate the recommendation and thanks for choosing Sony! -Sam

Hi JoleneB,

While we're glad that you like most of the features of these earbud headphones, we're sorry to learn about what happened. We do have good information about how to purchase the earbuds (headphones) or the charging case separately on the link below.

https://www.sony.com/electronics/support/articles/00189241

For the WFC700N, unfortunately, the earbuds and charging case are not available individually. Thanks for sharing your feedback and for choosing Sony! -Jess

Hi Kathy, Awesome! We are so glad to hear that you are happy with your new WFC700N! Thank you for choosing Sony! -Carl

Hi MichaelC,

Thanks for sharing your 5-star review and experience with the WFC700N. Your feedback about the on/off function is greatly appreciated. You may refer to these links for more information about the on/off function of the headphones:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000781967.html
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780636.html

Hope this helps. Thank you for choosing Sony!

-Ralph

Hi Steve,

Thank you for the review and we do apologize for the inconvenience. Your feedback is greatly appreciated. The battery life will depend on how you use the headphones. Check this link for operating time.

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000781965.html

A good thing to note is the headphones support quick charging (10 min charge for up to 1 hour of playback). For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi Hernan, we're glad you are happy with your new headphones! Thanks for choosing Sony! ~Earl

Hi TechAddict,

We're sorry to hear you are having issues with your WF-C700N Truly Wireless Noise-Canceling Earbuds, particularly with sound quality of the unit. Please allow us to turn this into a better experience. To get the sound that you prefer, please try the different sound modes found in the Sony Headphones Connect app. The WF-C700N also have the ability to adjust the equalizer in the App to preset settings or save your own custom equalizer settings.

If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities, noise canceling effects, or call performance.
If any of this is the case, try the following.
- Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
- Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

Despite your concerns, we're glad that you like the overall fit and features of these earbud headphones. The WF-C700N headphones with Noise Canceling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thanks for choosing Sony! -Jess

Hi KiuL, Fantastic! We're extremely pleased it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF-C700N and for choosing the best brand, Sony! - Romeo

Hi IsidroV, Awesome! We are so glad to hear that you are enjoying your new WFC700N. Thank you for choosing Sony! -Carl