Customer Ratings & Reviews

Hi MajherulI,
Thank you for your time writing this review. We're sorry to hear that we were not able to meet your full expectations with your WF-C700N headphones. Allow us to help turn this to a better experience.

This In-ear headphones comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. When wearing them, please gently pull the top of your ear and twist the headset unit to slide the earbud tip deep into your ear canal. This should give you a firmer hold and better noise canceling experience.

For the proper sound quality, noise canceling function, and call sound quality to be effective
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.
Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
For reference: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000778771.html

We value your opinion and taken note of your feedback. Thanks again for purchasing Sony! - Kris

Hi Mkru, That's fantastic! Thank you for giving the product a perfect rating! We're truly glad to hear you appreciate everything about these earbuds, especially the excellent audio, noise canceling feature, multipoint connection, and assortment of earbuds in various sizes, amazing comfort. and that you can use of the unit individually. We also appreciate that you are utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you so much for purchasing the WF-C700N and for choosing Sony! Enjoy you new headphones! -Jess

Hi Stan,

We're happy that you like most of the features of your WF-C700N. Your feedback about the low volume level when noise cancellation is active is greatly appreciated. If the volume level heard from the unit is quieter than normal, especially when the ANC is on, you can adjust the volume of the headphones and the connected device according to your preference. If the app has the volume settings, try adjusting the volume using those settings. You may also play different song with different quality to further isolate the issue. High-quality songs will give you louder audio. For more details, refer to this link:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780052.html

The WF-C700N headphones with Noise Canceling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. We appreciate the support and thank you for choosing Sony! -Jess

Hi StanV, Thank you for the feedback on your experience with your new Sony WFC700N. We're sorry to hear about your issue with the fit of the earbuds. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Hope this helps!
The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thanks for choosing Sony! -Sam

Hi LorettaR, We appreciate your feedback and we are happy to hear that for you, Sony is the best. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduces your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your purchase. Enjoy! Vincent

Hello naurskz,
Great! It's nice to know that your friend loves her Sony WFC700N headphone and enjoyed listening to her favorite music with it. Thank you for choosing Sony! - Marco

Hi Scott, we're glad you like the sound quality of our product. We understand your feedback regarding the bass of your Sony unit. You can select the Equalizer using the Headphone Connect app. Please check this link for more details:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000781980.html?search=bass

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Whether you are listening to music, in an online class or working from home, the WFC700N will deliver high-quality sound performance. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Focus on your music for as long as you like. These small, lightweight headphones have an ergonomic surface design for all-day comfort, even for smaller ears. Thank you for choosing Sony! ~Earl

Hi Tate, We are sorry to hear that the push-button controls of the WF-C700N earbuds didn't meet the expectations of your wife and it had to be returned. We appreciate your consideration of our product and your feedback is valuable as it helps us improve our future designs. If you have any other suggestions or need further assistance, please feel free to reach out. Thank you for choosing Sony. -Sam

Hi JustinC,

Awesome! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the quality of the headphones. Thank you for choosing Sony!

-David

Hi KristinB, Thank you for the feedback on your experience with your WF-C700N. We apologize for any inconvenience that you experienced with the placement of the button and the overall built of the earbuds. We recommend using the Sony Headphones Connect app to personalize the setting to suit your preference. The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thanks for choosing Sony! -Sam

Hi Beyou, Awesome! Thank you so much for your feedback! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi RuRo,
Thanks for reaching out about your experience with the WF-C700N earbuds. We're genuinely sorry to hear that they haven't lived up to your expectations. That's definitely not the kind of experience we want you to have with a Sony product.

To address some of these points and hopefully help you get a better experience, here are a few things we recommend:

-Perform a reset, followed by an initialization. You can access the specific instructions for each procedure here: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783924.html
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html

-Use the Sony | Sound Connect app to double-check that your earbud's firmware is fully updated.

-Since you mentioned discomfort and insufficient volume/NC, we really recommend trying all the earbud sizes that came in the box. A proper and sealed fit is crucial for both comfort and getting the full effect of the sound quality and noise canceling. Even if one size feels okay, trying the others might reveal a better seal.

Additionally, we have compiled some extra recommendations on the link below. Please take a look, as these tips might help fine-tune your experience: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780044.html

Should you need more help, you can always contact our dedicated support specialists directly here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products. We apologize for your experience.
Sincerely,
Estefany

Hi ChristopherN,

It's fantastic to hear that you love the exceptional audio and overall performance of your Sony WF-C700N and that it is helping you stay fit in the gym. It's unfortunate to learn about what happened with your unit. For this model, please note that the earbuds and charging case are not available individually. You may access the following link for more information:

https://www.sony.com/electronics/support/articles/00189241

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi Suede, We're so delighted to hear you are overall pleased with the features and performance of your WFC700N Truly Wireless Noise Canceling Headphones. Block out the world with the WF-C700N noise canceling truly wireless earbuds. Indulge in hands-free calling and exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for choosing Sony! -Jess

Thank you for reaching out, DonnaS.

We're so sorry to hear that one of your WF-C700N earbuds stopped working after a year and a half. This is certainly not the reliable performance we aim to deliver, and we understand how frustrating this must be.

While the standard one-year warranty has expired, we still want to help you explore your options. We highly recommend contacting our support team directly. They can guide you through some troubleshooting steps and may be able to advise on a potential solution. You can reach them at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

Thank you for your valuable feedback and for choosing Sony. We hope to get this resolved for you.

Best regards, Gus, Sony Social Media Team

Hi VanessaJ, Awesome! We are so glad to hear that you are enjoying your new WFC700N. Thank you for choosing Sony! -Carl

Hi JesusO,

Great! We're thrilled that you like the design and sound quality of the headphones. Thank you for choosing Sony!

-Ralph

Hi JoleneB,

While we're glad that you like most of the features of these earbud headphones, we're sorry to learn about what happened. We do have good information about how to purchase the earbuds (headphones) or the charging case separately on the link below.

https://www.sony.com/electronics/support/articles/00189241

For the WFC700N, unfortunately, the earbuds and charging case are not available individually. Thanks for sharing your feedback and for choosing Sony! -Jess