Customer Ratings & Reviews

Hi MzDzee81, we are happy to know that you are enjoying your new earbuds! Thanks for choosing Sony! ~Earl

Hi Hernan, we're glad you are happy with your new headphones! Thanks for choosing Sony! ~Earl

Hi Steve,

Thank you for the review and we do apologize for the inconvenience. Your feedback is greatly appreciated. The battery life will depend on how you use the headphones. Check this link for operating time.

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000781965.html

A good thing to note is the headphones support quick charging (10 min charge for up to 1 hour of playback). For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi MichaelC,

Thanks for sharing your 5-star review and experience with the WFC700N. Your feedback about the on/off function is greatly appreciated. You may refer to these links for more information about the on/off function of the headphones:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000781967.html
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780636.html

Hope this helps. Thank you for choosing Sony!

-Ralph

Hi Blahs, We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi Djeoph, This is a great gift idea! We're very happy to hear that she likes her new Sony WFC700N. And we also appreciate her honest feedback about the color of the unit. The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thanks for choosing Sony! -Sam

Hi Hannah,

We're truly sorry about the connectivity issues you're having with the WF-C700N headphones. That's definitely not the experience we wanted you to have. We'd love to help you resolve it.

Connectivity issues can sometimes occur in environments with many Bluetooth devices, like gyms. To help improve performance, try resetting the headphones. For instructions, check this out: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783924.html

Additionally, make sure they have the latest firmware version through the Sony Headphones Connect app. Also, placing your phone in a front pocket or armband can help maintain a stable connection. We hope the information helps and thanks for choosing Sony!
-Aldair

Hi MiguelN, Good to know your investment is worth it! We're extremely happy to hear they work great and you like the amazing audio and ambient sound mode feature of these earbud headphones. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your purchase and for the 5-star rating! -Jess

Hi KiuL, Fantastic! We're extremely pleased it suits your needs and expectations. Thank you very much for sharing your excellent experience with your WF-C700N and for choosing the best brand, Sony! - Romeo

Hi JohnG, We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi IsaacM, Amazing! We're glad you like the excellent noise canceling feature, IPX4 rating. and good to know it works and fits great for your workouts. Thanks for choosing Sony! -Sam

Thank you for sharing your feedback, Amarosan.

We are truly sorry and disappointed to hear that your WF-C700N earbuds stopped connecting after only nine months of use, and we sincerely apologize for this frustrating experience. We understand that this is unacceptable for a Sony product, and we regret that the quality has not met your expectations.

We know you mentioned not wanting to bother with the warranty, but we strongly encourage you to reconsider. Since you are within the one-year warranty period, this issue is covered, and we want to ensure you get a working replacement. Often, a simple Reset or Initialize procedure (which deletes pairing data and restores factory settings) can resolve sudden connection failures without needing a repair.

To quickly resolve this issue and get you back to enjoying your earbuds:

Please contact our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Our specialists can walk you through the quick troubleshooting steps and, if those fail, they will handle the warranty exchange process for you right away.

We take your satisfaction and feedback on quality seriously and hope to restore your faith in the product and in Sony.

Best regards, Gus, Sony Social Media Team

Hi ErnieM,

Thank you for the 5-star rating! We're happy to hear that you're enjoying the sound quality of your new Sony headphones. The WF-C700N headphones with Noise Canceling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thank you for choosing Sony! -

David

Hi Chrisbrown, Awesome! We're glad to hear you like the excellent noise cancellation, ambient sound, and overall features of your Sony WFC700N. The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thanks for choosing Sony! -Sam

Hi JoseB, Thank you for sharing such an excellent shopping experience. We're truly delighted to hear your purchase went well and we've matched your expectations with your WF-C700N earbud headphones. Thank you for the recommendation and for choosing Sony! -Jess

Hi SamsungGuy, Awesome! We are so glad to hear that you are enjoying your WF-C700N Headphones! Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Thank you for choosing Sony! -Carl

Hi AndreL, we're glad you like the battery and sound quality of the WFC700N. We're sorry to hear that you had returned your Sony unit. This is not the experience we want you to have. It is recommended to follow this link when noise canceling effects are not sufficient:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780044.html?search=noise%20canceling

When connecting the WFC700N with iPhone, this link is recommended:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779840.html?search=iphone

We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com.

We hope you consider Sony again. ~Earl

Hi IlyaS,

Thank you for your feedback about our Sony WF-C700N earbuds. We're glad to hear that you enjoyed the sound quality. To improve the fit of the earbuds during workouts, we recommend trying different ear tip sizes that come with the headphones to find the best fit for your ears. Adjusting the earbuds' position in your ears might also help.

Thank you for choosing Sony.
Best regards,
- Stephanie

Hi Olive, Thanks for sharing your experience. While we're glad that you like the sound quality of the headphones, we're apologize if you find trouble with the setup. We'd like to know what settings do you need helps with so we can assist. In the mean time, we take this as a feedback as it can help us improve in the future. Thanks and regards, -Craig

Hi rey73, awesome! We're glad you like your new headphones! With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thanks for choosing Sony! ~Earl