Customer Ratings & Reviews

Hi BradP,

Thank you for your feedback. We're glad to hear you enjoyed the sound quality.
We're sorry to hear about the connectivity issue with the left earbud. We recommend initialize the earbuds and ensuring the firmware is up to date.

To initialize: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html
To check the firmware version: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/software/00296483

For further assistance, we recommend reaching out to our product support team. Find their information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks again for your honest review.
Best regards,
- Stephanie

Hi KeyanaM, Choosing these earbud headphones will definitely be worth it! We're delighted to know that you are enjoying the excellent audio quality, amazing noise cancellation and great battery life of your WF-C700N. It sounds like we hit the mark with the WF-C700N. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your feedback and offering a fantastic rating on the product! -Jess

Hi JohnnyM, Thank you the perfect rating! We're so pleased to hear you are enjoying using them. Block out the world with the WF-C700N noise canceling truly wireless earbuds. Indulge in exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for choosing Sony! -Craig

Hi AneuryL, Fantastic! Good to hear that you're enjoying the amazing noise cancellation and overall value of your Sony WFC700N. The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thanks for choosing Sony! -Sam

Hi LaneN, Thank you fort he excellent feedback! The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thanks for choosing Sony! -Sam

Hi EfrainM, That's really cool! Thank you so much for the 5-stars review and for sharing your awesome experience with our WF-C700N Truly Wireless Noise Canceling Headphones. We are truly happy to hear how much you're enjoying everything about these headphones and you like the ultra-small, comfortable design and a pocket-sized case of the unit. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your purchase and for choosing Sony! -Jess

Hi HappyUser, We're so glad that you investment is worth it! We're also delighted to hear you love the superb audio quality and you are having an enjoyable listening experience with these earbud headphones. It sounds like we hit the mark with the WF-C700N! Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your purchase and for choosing Sony! -Jess

Hi ChesterCheeseburger, That's really cool! Thank you so much for the 5-stars review and for sharing your awesome experience with our WF-C700N Truly Wireless Noise Canceling Headphones. We are truly happy to hear how much you're enjoying everything about these headphones. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your purchase and for choosing Sony! -Jess

Hi BhaveshK,

Thank you for the purchase and we're glad you like it! The WF-C700N headphones with Noise Canceling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thank you for choosing Sony!

-David

Hi PeterC, Thank you so much for the 5-stars review and for sharing your awesome experience with our WF-C700N Truly Wireless Noise Canceling Headphones. We are truly happy to hear you are enjoying the excellent sound quality and it fits well in your ears comfortably. Good to know that your investment is worth it. The WF-C700N headphones with Noise Canceling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thank you for choosing Sony! -Jess

Hi KristineO, Awesome! We're so delighted to hear it fits perfectly in your ears and you like the incredible sound quality these earbud headphones deliver. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you so much for your purchase and for the 5-star rating! -Jess

Hi RyanL, We appreciated your 5 star rating! The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Thank you for choosing Sony. Erin

Hi RyanL,

Thank for the 5-star rating! The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Thank you for choosing Sony!

-David

Thanks for the 5-star rating, CarlosR! We're glad that you are happy with your new Sony wireless earphones. The WF-C700N headphones with Noise Canceling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. We appreciate the support and thank you for choosing Sony! -Craig

Hi Great,

This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority.

We would like to know more about what happened so we can help you out. Please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph

Hi Chris, We are sorry to hear that you are experiencing issues with your WFC700N. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our help guide link to troubleshoot the issue. https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779956.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi RuRo,
Thanks for reaching out about your experience with the WF-C700N earbuds. We're genuinely sorry to hear that they haven't lived up to your expectations. That's definitely not the kind of experience we want you to have with a Sony product.

To address some of these points and hopefully help you get a better experience, here are a few things we recommend:

-Perform a reset, followed by an initialization. You can access the specific instructions for each procedure here: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783924.html
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html

-Use the Sony | Sound Connect app to double-check that your earbud's firmware is fully updated.

-Since you mentioned discomfort and insufficient volume/NC, we really recommend trying all the earbud sizes that came in the box. A proper and sealed fit is crucial for both comfort and getting the full effect of the sound quality and noise canceling. Even if one size feels okay, trying the others might reveal a better seal.

Additionally, we have compiled some extra recommendations on the link below. Please take a look, as these tips might help fine-tune your experience: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780044.html

Should you need more help, you can always contact our dedicated support specialists directly here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products. We apologize for your experience.
Sincerely,
Estefany

Hello BrandonB,
Thank you for your honest feedback. This will help us improve our future products. We're glad that you appreciate the design of our Sony WFC700N that holds even in your intense workout. Block out the world with the WF-C700N noise canceling truly wireless earbuds. Indulge in exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for choosing Sony! - Marco

Hi NealP, We're sorry to hear about your earbuds, This is definitely not the experience we wanted you to have. Kindly check the link below. There are steps you can perform to resolve your concern.
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780015.html

If the steps didn't help, please contact our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Hours of Operation
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET

Best regards,
Craig