Customer Ratings & Reviews

Hi TheKiltedOne, Thanks for sharing your experience with us. We're sorry to hear about your device. Kindly check the link below. There are some steps you can perform to improve the connectivity of your device. https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779975.html

If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Hi Jimmy, Thanks for the feedback! We apologize if you are not fully impressed with the headphones. We take this as feedback as it can help us improve in the future. By the way, we'd like to know if your are having issues with it so we can assist.


If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Hi LeeH, We are sorry to hear that the WF-C700N did not meet all of your expectations and keeps on falling off. We'd love to troubleshoot the issue and make this a better listening experience for you. In the meantime, if the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities, noise canceling effects, or call performance.

If any of this is the case, try the following.

Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.

Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

If you press the button on the left or right unit when the headset is not connected via a Bluetooth connection, you will hear a notification sound indicating that the headset is turned on.
Turn down the volume of the playback device if it is too loud.

Switch the Bluetooth connection to A2DP with the connected device when the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection.

If the headset connects to the previously connected Bluetooth device, the headset may only establish the HFP/HSP Bluetooth connection when it is turned on. Use the connected device to connect via an A2DP Bluetooth connection.

When listening to music from a computer on the headset, the sound quality may be poor (difficult to hear the singer’s voice, etc.) for the first few seconds. This is due to the computer specifications (priority on stable connection at the start of transmission and then switches to priority on sound quality several seconds later) and is not a headset malfunction.

If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer.

Some devices that emit ultrasonic sound waves designed to repel rodents may occasionally be installed at the entrances of commercial facilities or subway stations. Near such devices, the ultrasonic sound waves may cause noise or unusual sound to be heard from the headset. Leave the place where the noise or unusual sound is heard, or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app.

For further assistance, may we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Case ID:
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Carl

Hi Mediaroom, we are sorry to hear that the battery runs out in less than 3 hours and the charging cables don't work anymore. This is definitely not the news we'd like to hear. Sony values the opinions of customers and is always striving to provide the best experience possible. With that said, we'd like to help you troubleshoot your problem and turn this into a better experience. Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the WFC700N

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Erin

Hi WilliamP, We're glad that you like the sound quality. Your feedback matters to us as it help us improve our products. Thank you for choosing Sony. Erin

Hi Jeffqa,

Thank you for the review and we're glad to hear that you like the price point of the headphones. Thank you for choosing Sony!

Block out the world with the WF-C700N noise canceling truly wireless earbuds. Indulge in exceptional sound quality for a superior audio experience. Crafted for all-day comfort with lightweight materials and an ergonomic design.

-David

Hi Allllllex, We are sorry to hear that the WFC700N did not meet all of your expectations. We would like to ensure that you get the best experience out of your WFC700N. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi AshleyG, Thank you for the feedback on your experience with your WFC700N. We're glad to hear that you love the great sound quality of these earbuds. We understand that finding the perfect fit can vary from person to person. We recommend trying different ear tip sizes and experimenting with the positioning to achieve a snug fit. Hope this helps!
The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thanks for choosing Sony! -Sam

Hi AllenB,

Thank you for reaching out to us with your concern. Your feedback is extremely important to us and is very much appreciated. The button design of the product is designed for various operations, such as music playback, phone calls, or changing the setting of the noise canceling function. The WF-C700N headphones also combine a shape that perfectly matches the human ear with an ergonomic surface design for a more stable fit.

When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. For more details, you may refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/articles/00229328

For available operating time of the unit, depending on the settings for the headset functions and usage conditions, the speed of energy consumption for the rechargeable battery may vary between the left and right units. However, this is not a malfunction. For your reference, you may check this link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000781965.html

If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi Nitro, We're sorry to hear that the sound quality and built construction did not live up to your expectations. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For low sound quality issue, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779956.html

At Sony, we are always looking to improve our product quality and features. We have noted your input about the construction and will be sure to forward this feedback to the appropriate department.

Should you need further assistance, email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi LorettaR, We appreciate your feedback and we are happy to hear that for you, Sony is the best. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduces your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your purchase. Enjoy! Vincent

Hi RobertS,

Thank you for the review and we do apologize for the inconvenience. We need more details regarding your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi ChrisCReno,

Thank you for the review and we do apologize for the inconvenience. Sony has a Privacy Policy to help protect your personal information. Sony does not share any personal information with third-party companies without your consent.

If you still have the headphones, we're more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi MorganIndustries,

We regret to know that you're not having the best experience with your WF-C700N and you are having noise canceling issues with your headphones. We’d love to help you troubleshoot your problem. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities, noise canceling effects, or call performance. If any of this is the case, try the following.

- Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
- Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

You may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/articles/00293258

Should you need further assistance, please let us know so we can turn your experience around. You may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi IlyaS,

Thank you for your feedback about our Sony WF-C700N earbuds. We're glad to hear that you enjoyed the sound quality. To improve the fit of the earbuds during workouts, we recommend trying different ear tip sizes that come with the headphones to find the best fit for your ears. Adjusting the earbuds' position in your ears might also help.

Thank you for choosing Sony.
Best regards,
- Stephanie

Hi, RaudelS,

Thanks for the review. We are sorry for the inconveniences with your Sony In-Ear Headphones. We will be more than glad to help you with this situation with a few troubleshooting steps that might come helpful.

1. Make sure to use the right earbud tip size.
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities.

2. Initialize the headset, and pair the headset and the device again.

3. When you use the headset while you are walking or running, the sound of vibrations may be heard through your body, but this is due to the characteristics of the product and not a malfunction.

We recommend giving it a try, and in case they do not make any difference, feel free to reach us at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones for further assistance.

Thanks for considering Sony products, have a great day.
-DiegoV

Hello Mediaroom,
We're sorry to hear what happened to your WFC700N. This is usually not the case with our C700N and definitely not the experience we want you to have. Please allow us to help and turn this to a better one. We'd love to know more about the problem you are having and help you out. May we contact you directly to assist you? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/concern:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Marco

Hi Rudy, We are sorry to hear that the WFC700N did not meet all of your expectations. We'd love to troubleshoot the issues and make this a better experience for you. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Carl

Hi AndreL, we're glad you like the battery and sound quality of the WFC700N. We're sorry to hear that you had returned your Sony unit. This is not the experience we want you to have. It is recommended to follow this link when noise canceling effects are not sufficient:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780044.html?search=noise%20canceling

When connecting the WFC700N with iPhone, this link is recommended:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779840.html?search=iphone

We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com.

We hope you consider Sony again. ~Earl