Customer Ratings & Reviews

Hi iPhone5Vzn32, Awesome! Thank you for giving the product a perfect rating! We're truly glad to hear you appreciate everything about these earbuds and you like the provided assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. Good to know the fit is great you are overall comfortable using them for extended periods. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WF-C700N. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for choosing Sony! -Jess

Hi Rudy, We are sorry to hear that the WFC700N did not meet all of your expectations. We'd love to troubleshoot the issues and make this a better experience for you. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Carl

Hi BrendalC,

We're sorry if our WF-C700N didn't fit you well, and that it had to be returned. This is certainly not the experience we were hoping you would have. We truly appreciate your input with the size and fit of these headphones. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this Help Guide link:
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000778771.html

We appreciate you taking the time to share your feedback with us as it helps us to identify any areas where we may need to improve. We are hoping you will consider Sony again in your future purchase.

Best regards,

Romeo
Sony Social Support

Hi, RaudelS,

Thanks for the review. We are sorry for the inconveniences with your Sony In-Ear Headphones. We will be more than glad to help you with this situation with a few troubleshooting steps that might come helpful.

1. Make sure to use the right earbud tip size.
If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities.

2. Initialize the headset, and pair the headset and the device again.

3. When you use the headset while you are walking or running, the sound of vibrations may be heard through your body, but this is due to the characteristics of the product and not a malfunction.

We recommend giving it a try, and in case they do not make any difference, feel free to reach us at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones for further assistance.

Thanks for considering Sony products, have a great day.
-DiegoV

Hi Worst,

Thank you for your honest review of the Sony WF-C700N earbuds. We value your feedback regarding the lightweight design and the visibility issues that led to their quick loss. It is understandably frustrating that tracking options are unavailable and that replacement cases cannot be obtained, particularly given the shortcomings of the protection plan. Unfortunately, the WF-C700N earbuds and charging case cannot be purchased separately. For your reference, visit the link below.

https://www.sony.com/electronics/support/articles/00189241

If you have misplaced your WF-C700N, you can use the Google Find My Device app to track their last known location. For more details, please visit this helpful link: https://www.sony.com/electronics/support/articles/00270619.

If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi IowaGuy, We’re sorry to hear you did not have a great experience with your Sony WFC700N. This is definitely not the news that we would like to hear. We understand that finding the perfect fit can vary from person to person. If you've already tried changing the earbud tips to another size and you're still having issues with fit, we suggest trying out third-party earbud tips. If the volume controls doesn't work correctly, please initialize the earbuds. You may refer to this link for more information on how to reset the unit: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html

And rest assured, you can access the manual and help guide for this unit on our website https://www.sony.com/electronics/support/ for step-by-step guidance on setup and usage. This approach ensures you have the most up-to-date information at your fingertips.

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi TamH, we're so sorry to hear you've had such a frustrating experience with your Sony WF-C700N headphones after only a week. It's definitely not what we want for our customers, and we understand how disappointing it must be when headphones don't stay securely in your ears, especially when you're active.

It sounds like you've already tried adjusting the ear tips, and we apologize that this made the fit even worse. Finding the right ear tip size is crucial for both comfort and sound quality, and we want to help you get that sorted.

To ensure you get the best possible fit and performance from your WF-C700N headphones, we recommend trying a few things:

Experiment with all the included ear tip sizes: Sometimes a size you wouldn't expect might provide the most secure fit. Try mixing and matching if one ear feels different from the other.
Twist-lock motion: When inserting the headphones, gently twist them into your ear canal until they feel snug and stable.
Check out our fitting guide: We have some visual guides and tips on our support website that might offer additional insights into achieving a secure fit.
If you've tried these suggestions and are still having trouble, please don't hesitate to reach out to our customer support team directly. We'd be happy to troubleshoot further with you, explore warranty options, or discuss other solutions to ensure you have a positive experience with your Sony products.

We appreciate your feedback as it helps us improve and thank you for taking the time to review and choose our Sony headphones.

Best regards,
Gus
Sony Social Media Team

Hi SharonP, We are sorry to hear that the WFC700N did not meet all of your expectations. We'd love to troubleshoot the issues and make this a better experience for you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Regards, Carl

Hi Saltykriket, thanks for sharing your experience with the Sony - WF-C700N. We are truly sorry to hear that the left earbud is no longer working, we understand how frustrating this must be, especially after having had great experiences with our over-the-ear headphones. This isn't the experience we want for our customers. We'd like to help make this right, please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best buy Username:
Telephone Number:
Model Number:
Issue/Concern:
We expect to hear from you again!
Regards,
Dominick

Hello LILBYTES,
We're sorry to hear that you are not pleased with our WFC700N and having issues with the earbuds that won't stay in your ears. It's probably not having the right rubber tips. You may try to change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. Here are some helpful links so you can enjoy your WFC700N.

Wearing the headset
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000778771.html

Replacing the earbud tips
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000781968.html

If you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WFC700N:

Regards,
Marco

Hi Good,

Thank you for the feedback. It is unfortunate that the unit had to be returned. The sound quality will depend in the source that you're playing. Thank you for sharing your experience and we hope you will consider Sony again in a future purchase.

-David

Hi DG01,
Thank you for your time writing this review. We're sorry to hear that you returned the WFC700N because it didn't fit securely into your ears. This In-ear headphones come with different sizes of earbud tips to ensure there is a great fit for all ear sizes. When wearing them, we suggest to use the right size according to the size of your ears and gently pull on the top of your ear as you twist the headset unit to slide the earbud tip deep into your ear canal. This should give you a firmer hold. We apologize for the inconvenience and hope that you will consider Sony again on your future purchases. Thanks again for shopping Sony. - Kris

Hi OscarZ, Awesome! We are so glad to hear that you are enjoying your new WFC700N! Thank you for your detailed review and for choosing Sony! -Carl

Hi KizzyH,

Thanks for reaching out to us. We regret to hear you are having some audio issues with your WF-C700N earbuds. We'd love to help you troubleshoot your problem and turn this into a better experience. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your earbud headphones has a 1-year warranty from the date of purchase.

If there is no sound from the earbud headphones, or sound is heard only from one side, check if the issue is resolved after completing each step on this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/articles/00293251

You can also make few adjustments to your headphones settings to suit your needs. Please ensure you've downloaded the Sony Headphones Connect app. This will give you more control over your headphones and their performance. For more details, you may refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/articles/00286844

If the issue persists and you need further assistance, you may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number

Sincerely,
Jess

Hi Smalls55,

Thank you for taking the time to review your WF-C700N. We're sorry to hear that it hasn't performed to your standards and you're not having the best experience with these earbud headphones. Your feedback is extremely important to us and is very much appreciated. Make sure to update the firmware of the headphones by performing a software update (via the Sony Headphones Connect app) for optimum performance.

You can make few adjustments to your headphones settings to suit your needs. Please ensure you've downloaded the Sony Headphones Connect app. This will give you more control over your headphones and their performance. For more details, you may refer to this link: https://www.sony.com/electronics/support/articles/00286844

For us to better assist you regarding your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi AntonioM, We are sorry to hear that the WFC700N did not meet all of your expectations. We would like to make sure that you are having the best listening experience out of your headphones. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi JimmieB,

We regret to hear you are experiencing call issues with the unit and it hasn't performed to your standards. Your feedback is extremely important to us and is very much appreciated. For more on "Controlling the audio device (Bluetooth connection)", please visit this help guide link.

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779848.html

If the function of the button is changed to [Volume Control] on the “Sony | Headphones Connect” app, you can perform the following operations using the button to which the function is assigned.

• Increase the volume: Press the button once during music playback to increase the volume by 1 step.
• Decrease the volume: Press and hold the button during music playback to decrease the volume continuously. Release the button at the desired volume level.

If you cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low during calls, you may also find this link helpful: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779964.html

If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi JasmineT,

We are glad that you like most of the features of your WF-C700N. We value your feedback regarding the size of the unit. The WF-C700N is designed with comfort in mind. These small, lightweight headphones have an ergonomic surface design for all-day comfort, even for smaller ears so you can focus on your music for as long as you like. A cylindrical charging case makes it easy for you to store your headphones and carry them with you, wherever you go.

We also provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes and an optimal noise-canceling experience. To obtain the correct sound qualities, noise canceling effects, or call performance, make sure the size of the earbud tips does match the size of your ear canals or the headset is worn properly. You may check this link for more details about wearing the headset: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000778771.html

If there is something that we can help you with regarding your 2-star rating, we are more than happy to help you out. You can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi HolleyS,

We regret to hear that you are not satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated. We would like to know more about what happened and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph