Customer Ratings & Reviews

Hi HonksyClowney, Thanks for sharing such an excellent shopping experience. We are extremely pleased to hear you like your new WF-C700N headphones and you are enjoying the exceptional comfort, great sound, overall fit of the unit. The WF-C700N headphones with Noise Canceling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. Thank you for choosing Sony! -Jess

Hi GamerMom, Thank you for your positive feedback! We are glad to hear that you are happy with your new WF-C700N! Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Thank you for choosing Sony! -Carl

Hi Tehseen,

That's fantastic to hear! We're thrilled you love your WF-C700N headphones and that the noise cancellation is making such a difference for you. It's great to know they're delivering excellent value and performance!
Thanks for choosing Sony.
-Eliab

Hi Kendall,

We appreciate the feedback! Great to hear you are liking the magnet design on the WFC700N, it really helps keep things secure. Noted on the sensitivity button, we'll pass that along to the team.
Thanks for choosing Sony.
-Eliab

Hi JeffreyJ, You definitely made the right choice with these earbud headphones. We are thrilled to hear you're having an enjoyable listening experience so far with your WF-C700N! Glad to know you appreciate the easy Bluetooth pairing as well as amazing audio and good battery life of the unit. It sounds like we hit the mark with the WF-C700N. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you so much for leaving us such a wonderful review of your new Headphones! -Jess

Hello CodyS,
Thank you for sharing your experience and feedback. This will help us improve our future products. While we are happy that you like our WFC700N, we sorry to hear that you are having some concerns with it. Please allow us to help. The earbuds might not have the right rubber tip and not snuggly fit your ears, that is why they fall off often.

You may try these steps and to help you achieve good sound quality, effective noise canceling or good call performance.
- Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
- Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

Full details in this link:
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000781968.html

Here are some helpful links for Bluetooth concerns that you can check:
How to make a wireless connection to Bluetooth devices.
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000780580.html

Unable to make a Bluetooth connection.
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779975.html

I hope this helps and if you need further assistance, email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the WFC700N:


Regards,
Marco

Hi DavidJ, Thanks for the 5-star review. We're glad that you are happy with your new Sony headphones. With our unique 360 Spatial Sound Mapping technology, the HT-A9 immerses you, your family and friends in a multi-dimensional experience that takes movies and music to a whole new level. Thank you for choosing Sony! -Craig

Thank you so much for sharing your positive experience with the WFC700N, JameelM. We are elated to hear you’re enjoying the excellent value, easy pairing process, and the high-quality sound you’ve come to expect from Sony. We strive to deliver both great performance and user-friendly features in all our audio products. If you have any questions or need assistance in the future, please feel free to reach out. Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi Taylor, sweet! We're glad your boyfriend is enjoying his new headset! Thanks for choosing Sony! ~Earl

Hi Anthony,

We're happy that you like most of the features of your WF-C700N, especially the incredible audio quality and noise cancellation. We're sorry you've been running into some problems and they fall out off your ears when running and sweating. The WF-C700N comes with different sizes of earbud tips to ensure there is a great fit for all ear sizes. Please use the right size according to the size of your ears. When wearing them, please gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.

For more details on how to wear the earbuds, please check this help guide link: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000778771.html

Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thanks for sharing your feedback. -Jess

Hi KeyanaM, Choosing these earbud headphones will definitely be worth it! We're delighted to know that you are enjoying the excellent audio quality, amazing noise cancellation and great battery life of your WF-C700N. It sounds like we hit the mark with the WF-C700N. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your feedback and offering a fantastic rating on the product! -Jess

Hello ElaineHolmes,
What a nice Christmas present! We are thrilled to hear your satisfaction with our WFC700N. We're glad that you like the audio quality and performance of your new earbud. Thanks for the recommendation and for choosing Sony! - Marco

Hello AriannaG,

Thank you for choosing Sony!

We're thrilled to hear you're enjoying the great sound and excellent noise canceling of your WF-C700N headphones! It's rewarding to know that you're discovering new sounds and enhancing your listening experience. We're beyond pleased to hear our product is contributing to your enjoyment.

Best regards,
-Fred

Hi Youngolddude. thank you for sharing your experience with the WF-C700N earbuds. We're glad to hear that they are working well with your new phones and that you find them both effective and comfortable. The WF-C700N earbuds are designed to provide a seamless and user-friendly experience, offering high-quality sound alongside a comfortable fit, making them a great choice for daily use. If you have any further feedback or questions, feel free to reach out to us.
Thanks for choosing Sony!
Gus

Hi JanetH,

Thanks for sharing your review and experience with the WFC700N. We're glad that you like the sound quality of the headphones. Your feedback about its fit is greatly appreciated. For optimum fit and comfort, it is recommended to wear both earbuds properly. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. For more information, please refer to this link:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000778771.html

Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi PeterC, Thank you so much for the 5-stars review and for sharing your awesome experience with our WF-C700N Truly Wireless Noise Canceling Headphones. We are truly happy to hear you are enjoying the excellent sound quality and it fits well in your ears comfortably. Good to know that your investment is worth it. The WF-C700N headphones with Noise Canceling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thank you for choosing Sony! -Jess

Hi MJ2024,

Thanks for the great feedback! We're glad you're enjoying the amazing sound quality, the powerful noise cancelling and bass boost, perfect for a truly immersive listening experience.
Thanks for choosing Sony.
-Eliab

Hi Jared,

You made the right choice with the Sony WF-C700N! We're glad that you like the sound quality and noise canceling function of the headphones. Block out the world with the WF-C700N noise canceling truly wireless earbuds. Indulge in exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for choosing Sony!

-Ralph

Hi Eric, thanks for taking the time to share your experience with the Sony - WF-C700N. We are sorry to hear that they have not worked as expected when moving around or walking. If the earbuds tend to fall out of the ear canal easily, what we can recommend is trying the different ear tips to find the best one that fits your needs! We hope that helps and thanks for choosing Sony. Regards, -Dominick