Customer Ratings & Reviews

Hi ChesterCheeseburger, That's really cool! Thank you so much for the 5-stars review and for sharing your awesome experience with our WF-C700N Truly Wireless Noise Canceling Headphones. We are truly happy to hear how much you're enjoying everything about these headphones. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your purchase and for choosing Sony! -Jess

Hi KristineO, Awesome! We're so delighted to hear it fits perfectly in your ears and you like the incredible sound quality these earbud headphones deliver. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you so much for your purchase and for the 5-star rating! -Jess

Thanks for the 5-star rating, CarlosR! We're glad that you are happy with your new Sony wireless earphones. The WF-C700N headphones with Noise Canceling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. We appreciate the support and thank you for choosing Sony! -Craig

Hi Saber,

Thanks for sharing your review and experience with the WFC700N. We're glad that you like the comfort of the headphones. Your feedback about the sound quality is greatly appreciated.

For optimum performance, it is recommended to install the latest software version of the headphones (via the Sony Sound Connect app). Make sure to wear both earbuds properly. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities, noise canceling effects, or call performance. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.

Additionally, you can use the Equalizer/CLEAR BASS setting of the Sony app to fine-tune the sound quality to your needs.

Thanks again for sharing your review and we hope you will consider Sony for your future purchases.

-Ralph

Hi Traveller,

You made the right choice with the Sony WFC700N! Block out the world with the WFC700N noise canceling truly wireless earbuds. Indulge in hands-free calling and exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for choosing Sony!

-Ralph

Hi PanamaEd,

While we're happy that you like most of the features, especially the amazing sound, we're sorry you've been running into difficulty. Your feedback regarding the noise cancellation is extremely important to us and is very much appreciated. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities, noise canceling effects, or call performance.
If any of this is the case, try the following.
- Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The most suitable size of the earbud tips for left and right ears may be different.
- Check that you are wearing the headset properly in your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

Check that the Adaptive Sound Control is turned off. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. Also, the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

You may refer to this link for troubleshooting steps to isolate and fix this issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/articles/00293258

If the problem continues on the WF-C700N headphones (earbuds), please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, refer to this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/downloads

If you require further help regarding your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
Jess

Hi Lobster3000, thanks for choosing and purchasing our product. We hope your are enjoying it. We understand your feedback regarding the ambient sound mode. The microphones built into the left and right headset units make it easier to hear ambient sound. You can hear ambient sound while enjoying music. Please check this link for more details:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779995.html?search=ambient

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony. ~Earl

Hi MatthewB,

Thank you for the 5-star rating! We're glad to hear that you like the headphones. Thank you for choosing Sony!

-David

Hi Cafegal,

Thanks for sharing your review and experience with the WFC700N. Your feedback about its fit and design is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly. You may find this link helpful:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000778771.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi WolverineBlue78, Awesome! We are so glad to hear that you are happy with your new WFC700N! Thank you for the 5-star rating and for choosing Sony! -Carl

Hi Versa2,

Thank you for the review Medium sized earbud tips come attached to the left and right headset units at the time of purchase. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities, noise canceling effects, or call performance. Check this link for more details.

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000781968.html

Thank you for choosing Sony!
-David

Hi BayronR,

While we're glad that you like most of the features, we regret it hasn't performed to your standards particularly with sound quality. Your feedback is extremely important to us and is very much appreciated. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, you may not obtain the correct sound qualities, noise canceling effects, or call performance.

For low sound quality, please check our help guide link to isolate and troubleshoot the issue: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779956.html

You can also make few adjustments to your headphones settings to suit your needs. Please ensure you've downloaded the Sony Headphones Connect app. This will give you more control over your headphones and their performance. For more details, you may refer to this link: https://www.sony.com/electronics/support/audio-video/articles/00286844

If you need further assistance, you may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number

Regards,
Jess

Hi BradP,

Thank you for your feedback. We're glad to hear you enjoyed the sound quality.
We're sorry to hear about the connectivity issue with the left earbud. We recommend initialize the earbuds and ensuring the firmware is up to date.

To initialize: https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html
To check the firmware version: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n/software/00296483

For further assistance, we recommend reaching out to our product support team. Find their information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks again for your honest review.
Best regards,
- Stephanie

Hi JulioS,

That's great! We're glad to hear that you like the IPX4 water resistance of the headphones. The WF-C700N headphones with Noise Canceling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thank you for choosing Sony!

-David

Hi Great,

This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority.

We would like to know more about what happened so we can help you out. Please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph

Hi Chris, We are sorry to hear that you are experiencing issues with your WFC700N. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our help guide link to troubleshoot the issue. https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779956.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi MichaelD, Thanks for sharing your experience with the Sony WFC700N Wireless earbuds. While we're glad that you like it ,we're sad to hear that you are not fully impressed with the sound quality. Make sure that you have the proper ear tip size as it can affect the sound quality. You can also set the Bluetooth playback to Priority on sound quality. Hope this helps. Thanks and regards, -Craig