Customer Ratings & Reviews

Hi cozy,

Thanks for sharing your review and experience with the WFC700N. It's unfortunate that you are experiencing connectivity issues with the headphones. For optimum performance, make sure that the software version of the headphones is up-to-date (via Sony Sound Connect app).

Using the Sony app, you can set the sound quality mode to "Priority on stable connection”. Sound may easily skip frequently depending on how the headset units are worn. Wearing the left and right headset units with the antenna parts facing away from the ears may improve the condition. Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions:

-When there is a human body between the headset and the Bluetooth device. In this case, moving the Bluetooth device closer to the antenna of the headset may improve the Bluetooth communications.
-When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device.
-In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
-Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train.

Resetting and initializing the headset may also help resolve those issues. Please refer to the steps on these links:

https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783924.html
https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000783925.html

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

-Ralph

Hello Ninja,
Thank you for your purchase and we're glad that you like the color, fit and design of our WFC700N. You finally found the right earbuds for you! Thank you for choosing Sony! - Marco

Hi SuzanneA, we're glad you like our product! Block out the world with the WF-C700N noise canceling truly wireless earbuds. Indulge in exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for choosing Sony! ~Earl

Hi KristenM, We're happy to hear this feedback! We're glad you like the stable fit especially during your gym sessions, excellent noise cancellation, superb sound quality, and cute colors of your Sony WFC700N. The WF-C700N headphones with Noise Cancelling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thanks for choosing Sony! -Sam

Hi JohnL, Awesome! We are extremely pleased to hear you are enjoying your new Sony WF-C700N and the incredible audio and exceptional comfort these earbuds deliver. Our WF-C700N noise canceling headphones, all-day comfort and immersive sound quality allow you to enjoy music anywhere. They have the Digital Sound Enhancement Engine (DSEE) and Sony’s unique driver which reproduce your music with authentic vocals and powerful bass. With Wind Noise Reduction Structure, these headphones your voice clearly, even on a windy day. Thank you for your purchase and for the 5-star rating! -Jess

Hi JorgeluisZ, We are so glad to hear that you are happy with your purchase! Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Thank you for choosing Sony! -Carl

Hi AlnetraM, Awesome! You definitely made the right choice with these earbuds. We are glad to hear you are enjoying your WF-C700N headphones. Good to know that your investment is worth it and you love the overall sound quality. Block out the world with the WF-C700N noise canceling truly wireless earbuds. Indulge in hands-free calling and exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for your purchase and for choosing Sony! -Jess

Hi user193481,

Thanks for the 5-srat rating! We are delighted to hear you're loving the WFC700N earbuds! We hope you enjoy the connection with multiple devices and have amazing moments with them.
Thanks for choosing Sony!
-Aldair

Hi Amazinglover, Thanks for the 5-star rating! We are extremely pleased to hear your purchase went well and you found it as an earbud headphones with great sound quality. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WF-C700N. The WF-C700N headphones with Noise Canceling, all-day comfort and immersive sound quality allow you to enjoy music anywhere. With long-lasting battery life, IPX4 water resistance and smart features, these headphones are made for everyday life. And with Wind Noise Reduction Structure the WF-C700N delivers your voice clearly, even on a windy day. Thank you for choosing Sony! -Jess

Hello Amazing,
Great! We're delighted to hear that you like the songs and how you can control the sound output as well as the noise canceling feature of our Sony WFC700N. Block out the world with the WFC700N noise canceling truly wireless earbuds. Indulge in hands-free calling and exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you for choosing Sony! - Marco

Hi Crash, We are sorry to hear that. Despite what happened, it's good to hear that you like their sound quality. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent

Hi Chandler,

Thank you for the review and we appreciate your time sharing this feedback. We do apologize for the inconvenience. For your information, the headphones can be connected to your device without using the app. Check these link for reference.

(Android) https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c700n

(iPhone) https://helpguide.sony.net/mdr/2968/v1/en/contents/TP1000779840.html

If there's something that we can help you with, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Thank you for choosing Sony!

-David

Hi JulieB,

Awesome! We're thrilled that you like the fit, sound quality, and design of the headphones. Thank you for choosing Sony!

-Ralph

Hello Derosh,
That's perfect! Surely no regret with our WFC700N. We're glad that you are pleased with the sound quality of your new earbuds. Thank you for choosing Sony! - Marco

Hello MaryC, We are glad to hear that your problem solved with your new Sony WFC700N wireless noise canceling in-ear headphones. Thank you for trusting Sony! Vincent

Hi ClaraG, Thank you greatly for sharing your experience and are we very glad to hear you like the features of WF-C700N headphones. Block out the world with the WF-C700N noise canceling truly wireless earbuds. Indulge in exceptional sound quality for a superior audio experience. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. With an IPX4 sweatproof rating and up to 15 hours battery life, you can take these earphones with you anywhere for long jogs, workouts in the gym, or lengthy commutes. Crafted for all-day comfort with lightweight materials and an ergonomic design. Thank you so much for choosing Sony! -Jess

Hi GoodEnough,
Thank you for your honest feedback on the WF-C700N earbuds! We're glad to hear they meet your expectations for their price point. Your notes on fit and occasional ambient noise pickup are helpful insights—we recommend experimenting with the included ear tips for a more secure fit. We hope you continue to enjoy their performance! Thank you for choosing Sony! -Maria

Hello Horses4ever625,
Great! Thanks for sharing your review and we're glad that you like how our WFC700N blocks out unwanted noise letting you enjoy your music. Thank you for choosing Sony! - Marco

We appreciate the positive review, JustinJ! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi MahneerahR, We are happy to hear that you love your Sony WF-C700N wireless noise canceling headphones. Thank you for trusting Sony! Vincent