Customer Ratings & Reviews

Hi LuckyL,

We are sorry to hear you are experiencing occasional audio cutouts and ambient sound issues, but glad to hear the noise canceling is great overall. For the intermittent cutouts, please try setting the Bluetooth Connection Quality to "Prioritize Stable Connection" within the Sony | Sound Connect app, as this often resolves brief disconnections. For the "weird" ambient sound in noisy areas, this can sometimes be caused by the headset picking up very high-frequency or sudden environmental noises; try adjusting the Ambient Sound control level in the app or briefly disabling the function if you are in an unusually loud environment. If the issue persists after changing the connection setting, please contact Sony Product Support at 1-800-222-7669 for dedicated troubleshooting assistance.

Thanks for choosing Sony.

Best regards, Eliab

Hi KaturaN,

Thanks for sharing your review of the WF-C700N Truly Wireless Noise-Cancelling Headphones! We're so glad to hear you're enjoying the headphones and find them easy to connect to all your Bluetooth devices—that seamless integration is a key goal for us! It's wonderful that you highly recommend them.

We also appreciate your honest note on the physical fit. Comfort is critical, and we know that not all sizes work perfectly for every user. Remember that the WF-C700N comes with a variety of earbud tip sizes. Taking the time to test each one often helps secure the best fit for comfort and optimal noise cancellation!

Thanks again for the great feedback and for choosing Sony!

Sincerely, Jenn.

Thank You for the Great Review, NathanTypes!
We are so pleased to hear how much you are enjoying the WF-C710N earbuds!

It's truly rewarding to know that the amazing sound lives up to the quality you expect from Sony, especially after using your previous pair for almost 10 years! That kind of loyalty and lasting performance is what we strive for.

We're also glad you love the color! We design our products to sound great and look great, too.

Thank you again for choosing Sony for your audio upgrade!

Best regards, Gus, Sony Social Media Team

Hi HectorUno,

We're glad to hear that you find the WF-C710N earbuds to be a good value for the price. We take all customer comments seriously as they help us understand how we can improve our products.

Thanks for choosing Sony.

Best regards,
Eliab

Hi URJr,

We are pleased to hear that the WF-C710N earbuds are a great fit for your workouts! Their IPX4 water-resistance rating makes them an excellent choice for handling sweat, while the Glass Blue design adds a unique, stylish touch to your gym gear.

Thanks for choosing Sony.

Best regards, Eliab

Hi RDB82,

We are thrilled to hear you're satisfied with the sound and value of your WF-C710N Truly Wireless Noise-Canceling Earbuds! Enjoy your great listening experience.

Thanks for choosing Sony. Best regards, Eliab

Hello BrianG, thanks for your review of the WF-C710N headphones!

We can't be happier to hear the headphones are delivering excellent sound quality for a great value! Your feedback on the 4/5 value rating versus a 3.5 overall sound rating for any headphones is really insightful. We designed the WF-C710N to hit a sweet spot, providing effective noise canceling and enjoyable sound quality at a very accessible price point, making them an excellent choice for everyday listening and on-the-go use.

We truly appreciate you sharing your perspective—and for choosing Sony!

Sincerely,
Jenn.

Hi KenT,

It is most rewarding to hear that you’ve found these to have the best sound! We are delighted that they are comfortable and effective enough to be part of your nightly routine. Knowing that our technology helps you relax and enjoy your favorite audio as you drift off is wonderful to hear.

Thank you for choosing Sony!

Regards,
Dominick

Hi Tonny13,

We are absolutely thrilled to hear that you love your WF-C710N earbuds! It’s fantastic that the strong Noise Canceling and flexible Ambient Sound modes, along with the customization available in the app, are meeting your needs so perfectly. We appreciate you choosing Sony after your thorough search!

Thanks for choosing Sony.

Best regards, Eliab

Hello Luchi,

Thank you for choosing Sony!

We're excited to hear that you love your WFC710N earbuds and that they bring back fond memories of your previous pair. Your praise for the volume, color, and bass truly means a lot to us. Thank you for your heartfelt recommendation!

Best regards,
-Fred

Thank you for the fantastic review, Jasmin!

We are so pleased to hear that your WF-C710N earbuds are very comfortable and are perfect for your needs.

We design our earbuds for a secure and comfortable fit during all-day wear, and it's rewarding to know they are serving you well.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello RaymondR,

Thanks for your fantastic review! We're thrilled to hear that the noise canceling and sound quality of the WF-C710N earbuds are working so well for you.

We appreciate your recommendation on the warranty, as it speaks to how essential these headphones can become for daily use.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Thank you for your review, user323699!

We're delighted to hear that you find the WF-C710N to be an awesome product! It's especially rewarding to know that the microphone's sound quality meets your expectations, as our development team works hard to deliver a great experience for phone calls.

We also truly appreciate you giving a shout-out to the customer service and the cashier. It's wonderful to hear that they helped make your purchase a smooth and enjoyable one.

Thank you for choosing Sony!

Best regards,
Gus, Sony North America Customer Support

Thank you for your review, RolandoC!

We're so pleased to hear that your WF-C710N earbuds are working great for you and that you are enjoying the good music quality.

It's also wonderful to know that you're experiencing strong and reliable connections with both your TV and phone. We focus on stable Bluetooth performance, so your feedback is appreciated!

Thanks for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Hello iPhone,

Thank you for choosing Sony!

We're excited to hear that you appreciate the style and performance of the WFC710N earbuds. It’s wonderful to know they’re delivering just what you were looking for. Thank you for sharing your positive experience—it encourages us to continue crafting products that blend design and quality seamlessly.

Best regards,
-Fred

Hi Nanocell,

That is awesome to hear! We are thrilled that you have no complaints about the WF-C710N Truly Wireless Noise-Canceling Earbuds and are especially enjoying the great bass response.

Thanks for choosing Sony.

Best regards, Eliab