Customer Ratings & Reviews

Thank you so much for your great review of the WF-C700N, IsmaelC!

We are delighted to hear that you find these earbuds so comfortable and that they fit so well. We designed them with an ergonomic surface to conform to the shape of your ear, ensuring a secure and comfortable fit even during long listening sessions. It's wonderful to know that our design efforts have made a positive difference in your experience.

We appreciate you choosing Sony and sharing your feedback!

Best regards,
Gus, Sony Social Media Team

Hi JoshZ,

We are delighted to hear that your new earbuds are providing such an awesome experience! It is wonderful to know that you are enjoying the sound quality, lightweight design, and the seamless connectivity across your devices.

Thank you for trusting Sony.

Regards,
Dominick

Hello WILMERG!
We are immensely pleased to hear that your WF-C710N is working so well for you and that you find the charging process so convenient.

These earbuds are designed to be small and light so they stay comfortable in your ears all day long. They feature noise canceling technology to help you tune out distractions, and the compact charging case is easy to slip into your pocket for power on the go.

We appreciate you choosing Sony!
Best regards,
Estefany

Thank you for the fantastic review, StokesEmpire!

We’re so glad you gave our WF-C710N earbuds a shot after your previous pair stopped working. It’s great to hear that the reviews led you to us and that the value is hitting the mark for you.

Welcome to the Sony family!

Best regards,
Gus, Sony Social Media Team

Hi Woody,

It’s rewarding to hear that you are enjoying your purchase! While it can take a moment to get settled in with new technology, we are confident that features like our Smart Noise Sensor technology will make it worth the effort by automatically adjusting your sound to match your environment. Additionally, you’ll likely notice the incredible depth provided by our DSEE™ upscaling, which restores high-frequency detail to your music for a much richer listening experience.

Thank you for choosing Sony to be your companion in sound.

Regards,
Dominick

Hi Arod,

Thank you for considering Sony products.

We sincerely apologize for any inconvenience caused by the WF-C710N earbuds, which have encountered problems with ambient sound and inconsistent charging levels.

To address charging issues, make sure both earbuds are seated correctly in the charging case, as misalignment or debris can disrupt the charging process. It’s also important to regularly clean the charging contacts on both the earbuds and the case using a dry cloth or cotton swab. Please refrain from using compressed air, as it might push dust further into the sound outlets or microphones.

Always utilize the provided USB Type-C cable for charging, as third-party cables may not be compatible. Connect directly to a power source or computer, and avoid using a USB hub.

If you continue to face difficulties, please follow these steps to resolve the connection and noise-canceling issues:

Resetting the headset: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html

Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html

Please remember that your unit is covered by a one-year warranty. If the issue continues after you have followed the provided steps, feel free to reach out to us at socialsupport@am.sony.com. Kindly include the following information in your email:

- Name:
- Best Buy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience; we're looking forward to helping you get these matters sorted out!

Best regards,
-Fred

Hi StephanieS,

We’re glad you love the sound! To improve the fit and keep them secure, we recommend trying a different size of the included earbud tips for a tighter seal.

Thanks for choosing Sony.

Best regards,

Eliab

Hi JonathanA,

It makes us really happy to hear that your earbuds are working great for you! While we are glad you were able to resolve the initial connectivity with Windows, we are thrilled that you are now enjoying the performance and the value of your new product.

Thank you for trusting Sony.

Regards,
Dominick

Hi EddieB!
We are really happy to hear that these WF-C710N have been a game changer for your gym sessions!

Thanks for choosing Sony!
Best regards,
Estefany

Hi RosalbaF,

Thanks for the great review! We're excited to hear you're enjoying your WF-C710N earbuds, and we're especially glad that the connectivity has been reliable. We know that connectivity is a key feature, so we're glad to hear they're performing well for you!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi ShawandaM!
We are truly delighted to hear your feedback on the WF-C710N earbuds! It's fantastic to know that you find it pairs seamlessly with your phone and other Sony products.

The WF-C710N offers impressive noise cancellation and long-lasting battery life, making it a great choice for immersive audio experiences.

Thank you for choosing Sony!
Best regards,
Estefany

Hi AndrewH,

We couldn't be happier to hear that your WF-C710N headphones are performing so well for you, especially in a loud work environment!

It is fantastic to know that our noise-canceling technology is helping you stay focused and enjoy your audio, no matter how much noise is around you. We designed these to be a reliable daily companion, and hearing that they’ve become a must-buy for you is the best feedback we could ask for.

Thank you for trusting Sony to provide the soundtrack to your workday.

Regards,
Dominick

Hi SteveO0O91! Thank you so much for your kind words. It brings us great joy to hear that you’re enjoying our WF-C710N earbuds.
With their exceptional sound quality and advanced noise-canceling capabilities, they truly elevate your listening experience.

Thank you for choosing Sony!
Best regards,
Estefany

Thank you for sharing your detailed feedback, JYFei.

We are sorry to hear that the noise-canceling performance of your WF-C710N didn't meet your expectations in your specific environment. While our technology is designed to reduce low-frequency noise like machine humming, we understand how a partial cancellation can sometimes make other frequencies feel more noticeable.

To ensure you're getting the best results, we recommend using the Sony | Sound Connect app to check for firmware updates and using the Earbud Fitting Test to ensure a perfect seal, which is crucial for effective noise cancellation.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi ValarieC!
Thanks so much for the feedback! We feel privileged to know that you are liking the color and that your WF-C710N earbuds are working out great for you so far.

These earbuds are designed to be lightweight and compact, making them comfortable to wear all day long. They also feature Digital Noise Canceling to help you focus on your music and a long battery life with a handy charging case, so you’re always ready to go.

We're genuinely thankful you decided on Sony!
Best regards,
Estefany

Hi Jimmy.

We’re glad to hear you’re finding the sound quality to be good! We focus on building durable products, and to help you get the best audio experience, we recommend using the Sony Sound Connect app to customize the Equalizer settings to your personal preference.

Thanks for choosing Sony. 

Best regards,

Eliab

Hi DAVID,

That's wonderful to hear that the sound quality and noise cancellation of your WF-C710N earbuds have surpassed your expectations. We're glad you're enjoying a superior listening experience!

Thanks for choosing Sony.

Best regards,
Eliab

Hi KirkW,

We could not be more pleased to hear that you are finding your WF-C710N earbuds to be such an excellent addition to your daily routine!

It is fantastic to know that the outstanding sound quality is hitting the mark for you, especially at such a great value. We take great pride in delivering premium audio performance and a comfortable fit in a compact design, so we are glad to hear they are working out so well for you.

Thank you for choosing Sony and for being a valued part of the Sony family.

Regards,
Dominick

Hello Nnnn,

Thank you for choosing Sony!

We’re honored to hear that your WFC710N earbuds are delivering good value and performance. It’s great to know you’re enjoying them without any issues. We appreciate you taking the time to share your feedback with us.

Best regards,
-Fred