Customer Ratings & Reviews

Hi JamesG

We appreciate you sharing your feedback about the WF-C710N earbuds. We are sorry to hear that the Noise Canceling feature is cutting in and out while you work around loud equipment. This behavior isn't typical, as the noise canceling should remain stable once activated. We recommend checking two things: first, ensure you are using the correct size earbud tips for a tight seal, as a poor seal significantly impacts ANC performance; second, confirm that the Adaptive Sound Control feature is turned off in the Sony Headphones Connect app, as this feature automatically switches ANC modes based on your movement or environment.

Thanks for choosing Sony.

Best regards,
Eliab

HI DMcG,

Thanks for the great feedback! We're so happy to hear you're enjoying the WF-C710N earbuds and find them comfortable for all-day listening. We designed them to be a perfect blend of comfort and great sound, and it's fantastic to know we've hit the mark. Thanks for choosing Sony. -Eliab

Hi AmyT, thank you so much for your feedback! We are truly wonderful to know that you are pleased with the WF-C710N.
These earbuds are designed to provide exceptional sound quality, ensuring you experience every note as it was meant to be heard. Their comfortable fit and durable construction make them perfect for everyday use.

Thanks for choosing Sony!
Best regards,
Estefany

Hi Gabe, thank you for the awesome 5-star review! It brings us great joy to hear you're not disappointed and that you're enjoying the versatility and long battery life of the Sony - WFC710N. These earbuds are designed to keep up with your day, offering up to 15 hours of total playtime with the case, adaptative noise canceling to help you stay focused, and a comfortable, lightweight fit for extended wear. Thanks again for choosing Sony! Best regards, -Dominick

Hello RyanR,

Thank you for choosing Sony!

We couldn't be happier to hear that your WFC710N earbuds are delivering the greatest sound quality you've ever experienced. It's wonderful to know our product is enhancing your audio moments, and we appreciate you sharing your positive experience with us.

Best regards,
-Fred

Thank you so much for sharing your feedback, Alex! We're delighted to hear your mom is loving her new WF-C710 headphones and that you both appreciate how great they look. Stories like yours highlight the joy our products can bring to families. If your mom has any favorite features or if you have questions in the future, we'd love to hear more from you. Thank you for choosing Sony to help create special moments!

Best regards,
Gus
Sony Social Media Team

Thank you for your feedback, TesinguM!

We’re glad to hear that you are enjoying the good quality of your WF-C710N. We appreciate your honest input regarding the fit, as it helps us continue to improve. If you haven't already, we recommend trying the different sizes of ear tips included in the box to help find a more secure and comfortable seal.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hello DavidZaratejr,

Thank you for choosing Sony!

We couldn't be happier to hear that you are so pleased with your WFC710N earbuds. Your loyalty and kind words about our products truly inspire us to keep delivering quality and innovation.

Best regards,
-Fred

Hi DUSHYANTHSRINILAYJ!
Thanks for your feedback! We are really happy to hear that you're liking the quality of your WF-C710N.

The WF-C710N offers a long lasting battery for up to 15 hours of playback. They also offer a comfortable, lightweight design and hands-free calling for easy daily use.

We really appreciate you choosing Sony!
Best regards,
Estefany

Hi Znaa,

Thank you for the 5-star review! We are pleased to hear that your WFC710N earbuds are working well and that the Active Noise Cancellation (ANC) works great. We appreciate this very specific feedback regarding the fit. We understand that finding the perfect fit can be a challenge, especially when ear size is a factor, and we'll certainly keep this in mind as we continue to refine the design of our truly wireless products.

Best regards,
Dominick

Thank you so much for your wonderful feedback, GabrielD! We're delighted to hear you're enjoying the great sound quality and amazing noise cancellation of your WF-C710N headphones. Our goal is to provide an immersive listening experience through features like Dual Noise Sensor Technology, which automatically analyzes your environment and applies the most effective noise-canceling filter for clear, uninterrupted sound enjoyment.

To help you continue enjoying your headphones at their best, we recommend regularly cleaning the earbuds and charging contacts to maintain optimal performance. Also, making sure the earbuds fit snugly in your ears ensures both comfort and maximum noise cancellation. If you ever have questions or need support, feel free to reach out!

Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Thank you for sharing your feedback, Donjon!

We’re glad to hear you are enjoying the sound quality and value of your WF-C710N earbuds!

We would like to gently mention that these are actually a genuine Sony product! We take great pride in our engineering, and we're thrilled that the performance exceeded your expectations for the price. We hope you continue to enjoy the noise canceling and great audio for a long time to come.

Welcome to the Sony family!

Best regards,

Gus, Sony Social Media Team

Thank you for your candid feedback, user884669.

We're glad to hear that you are enjoying the good sound quality of your WF-C710N earbuds!

However, we are very sorry to hear that you're having trouble with both the fit and the irregular connection. This is certainly not the reliable experience we aim for with our products.

To help with the fit, we recommend trying the different sized earbud tips included in the box to find the best seal for your ear. A secure fit often improves both sound and stability.

For the irregular connection, we'd like to help you troubleshoot this to ensure a stable wireless experience. Please reach out directly to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

We appreciate you choosing Sony and look forward to helping you get the most out of your earbuds!

Best regards,
Gus,
Sony Social Media Team

Thank you for the fantastic review, RomanG!

We are absolutely thrilled to hear that you’re loving your first pair of Sony buds so much that you already picked up a second set! That is the ultimate compliment. The WF-C710N is designed to be that perfect "everyday" companion, and it sounds like they’ve found a permanent spot in your routine.

Welcome to the Sony family! If you ever need help getting the most out of your noise-canceling settings or customizing your sound, we’re here for you.

Best regards,
Gus, Sony Social Media Team

Hello Jessa,

Thank you for considering Sony products.

We regret that the noise canceling function on your WFC710N earbuds did not perform as expected. We recognize the importance of effective noise cancellation for a satisfactory listening experience. To enhance performance, please ensure that Ambient Sound Mode is disabled in the Sound Connect app and that Noise Cancelling is activated. Additionally, trying different eartips may improve noise isolation. For detailed instructions on adjusting these settings, please visit: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548866.html

We are committed to resolving this issue for you. If the problem persists, we recommend contacting our dedicated support team for advanced troubleshooting.

You will find all necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi Victor, thank you so much for taking the time to share your feedback about the WF-C710N. We are thrilled to hear that you find the sound quality impressive!

The WF-C710N is designed with advanced noise cancellation technology and features a comfortable fit, ensuring you can enjoy your favorite music without distractions.

Thank you for choosing Sony!
Best regards,
Estefany