Customer Ratings & Reviews

Hi EddieB!
We are really happy to hear that these WF-C710N have been a game changer for your gym sessions!

Thanks for choosing Sony!
Best regards,
Estefany

Hi Arod,

Thank you for considering Sony products.

We sincerely apologize for any inconvenience caused by the WF-C710N earbuds, which have encountered problems with ambient sound and inconsistent charging levels.

To address charging issues, make sure both earbuds are seated correctly in the charging case, as misalignment or debris can disrupt the charging process. It’s also important to regularly clean the charging contacts on both the earbuds and the case using a dry cloth or cotton swab. Please refrain from using compressed air, as it might push dust further into the sound outlets or microphones.

Always utilize the provided USB Type-C cable for charging, as third-party cables may not be compatible. Connect directly to a power source or computer, and avoid using a USB hub.

If you continue to face difficulties, please follow these steps to resolve the connection and noise-canceling issues:

Resetting the headset: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html

Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html

Please remember that your unit is covered by a one-year warranty. If the issue continues after you have followed the provided steps, feel free to reach out to us at socialsupport@am.sony.com. Kindly include the following information in your email:

- Name:
- Best Buy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience; we're looking forward to helping you get these matters sorted out!

Best regards,
-Fred

Thank you for sharing your detailed feedback, JYFei.

We are sorry to hear that the noise-canceling performance of your WF-C710N didn't meet your expectations in your specific environment. While our technology is designed to reduce low-frequency noise like machine humming, we understand how a partial cancellation can sometimes make other frequencies feel more noticeable.

To ensure you're getting the best results, we recommend using the Sony | Sound Connect app to check for firmware updates and using the Earbud Fitting Test to ensure a perfect seal, which is crucial for effective noise cancellation.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Jimmy.

We’re glad to hear you’re finding the sound quality to be good! We focus on building durable products, and to help you get the best audio experience, we recommend using the Sony Sound Connect app to customize the Equalizer settings to your personal preference.

Thanks for choosing Sony. 

Best regards,

Eliab

Hi RosalbaF,

Thanks for the great review! We're excited to hear you're enjoying your WF-C710N earbuds, and we're especially glad that the connectivity has been reliable. We know that connectivity is a key feature, so we're glad to hear they're performing well for you!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi KirkW,

We could not be more pleased to hear that you are finding your WF-C710N earbuds to be such an excellent addition to your daily routine!

It is fantastic to know that the outstanding sound quality is hitting the mark for you, especially at such a great value. We take great pride in delivering premium audio performance and a comfortable fit in a compact design, so we are glad to hear they are working out so well for you.

Thank you for choosing Sony and for being a valued part of the Sony family.

Regards,
Dominick

Hello Nnnn,

Thank you for choosing Sony!

We’re honored to hear that your WFC710N earbuds are delivering good value and performance. It’s great to know you’re enjoying them without any issues. We appreciate you taking the time to share your feedback with us.

Best regards,
-Fred

Hi ShawandaM!
We are truly delighted to hear your feedback on the WF-C710N earbuds! It's fantastic to know that you find it pairs seamlessly with your phone and other Sony products.

The WF-C710N offers impressive noise cancellation and long-lasting battery life, making it a great choice for immersive audio experiences.

Thank you for choosing Sony!
Best regards,
Estefany

Hi SteveO0O91! Thank you so much for your kind words. It brings us great joy to hear that you’re enjoying our WF-C710N earbuds.
With their exceptional sound quality and advanced noise-canceling capabilities, they truly elevate your listening experience.

Thank you for choosing Sony!
Best regards,
Estefany

Hello RyanR,

Thank you for choosing Sony!

We couldn't be happier to hear that your WFC710N earbuds are delivering the greatest sound quality you've ever experienced. It's wonderful to know our product is enhancing your audio moments, and we appreciate you sharing your positive experience with us.

Best regards,
-Fred

Hi DAVID,

That's wonderful to hear that the sound quality and noise cancellation of your WF-C710N earbuds have surpassed your expectations. We're glad you're enjoying a superior listening experience!

Thanks for choosing Sony.

Best regards,
Eliab

Hi JamesG

We appreciate you sharing your feedback about the WF-C710N earbuds. We are sorry to hear that the Noise Canceling feature is cutting in and out while you work around loud equipment. This behavior isn't typical, as the noise canceling should remain stable once activated. We recommend checking two things: first, ensure you are using the correct size earbud tips for a tight seal, as a poor seal significantly impacts ANC performance; second, confirm that the Adaptive Sound Control feature is turned off in the Sony Headphones Connect app, as this feature automatically switches ANC modes based on your movement or environment.

Thanks for choosing Sony.

Best regards,
Eliab

Hi DUSHYANTHSRINILAYJ!
Thanks for your feedback! We are really happy to hear that you're liking the quality of your WF-C710N.

The WF-C710N offers a long lasting battery for up to 15 hours of playback. They also offer a comfortable, lightweight design and hands-free calling for easy daily use.

We really appreciate you choosing Sony!
Best regards,
Estefany

Thank you for your feedback, TesinguM!

We’re glad to hear that you are enjoying the good quality of your WF-C710N. We appreciate your honest input regarding the fit, as it helps us continue to improve. If you haven't already, we recommend trying the different sizes of ear tips included in the box to help find a more secure and comfortable seal.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hello DavidZaratejr,

Thank you for choosing Sony!

We couldn't be happier to hear that you are so pleased with your WFC710N earbuds. Your loyalty and kind words about our products truly inspire us to keep delivering quality and innovation.

Best regards,
-Fred

HI DMcG,

Thanks for the great feedback! We're so happy to hear you're enjoying the WF-C710N earbuds and find them comfortable for all-day listening. We designed them to be a perfect blend of comfort and great sound, and it's fantastic to know we've hit the mark. Thanks for choosing Sony. -Eliab

Hi Gabe, thank you for the awesome 5-star review! It brings us great joy to hear you're not disappointed and that you're enjoying the versatility and long battery life of the Sony - WFC710N. These earbuds are designed to keep up with your day, offering up to 15 hours of total playtime with the case, adaptative noise canceling to help you stay focused, and a comfortable, lightweight fit for extended wear. Thanks again for choosing Sony! Best regards, -Dominick

Hi AmyT, thank you so much for your feedback! We are truly wonderful to know that you are pleased with the WF-C710N.
These earbuds are designed to provide exceptional sound quality, ensuring you experience every note as it was meant to be heard. Their comfortable fit and durable construction make them perfect for everyday use.

Thanks for choosing Sony!
Best regards,
Estefany

Hello Jessa,

Thank you for considering Sony products.

We regret that the noise canceling function on your WFC710N earbuds did not perform as expected. We recognize the importance of effective noise cancellation for a satisfactory listening experience. To enhance performance, please ensure that Ambient Sound Mode is disabled in the Sound Connect app and that Noise Cancelling is activated. Additionally, trying different eartips may improve noise isolation. For detailed instructions on adjusting these settings, please visit: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548866.html

We are committed to resolving this issue for you. If the problem persists, we recommend contacting our dedicated support team for advanced troubleshooting.

You will find all necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred