Customer Ratings & Reviews

Hi MitchCumsteen!
Thank you so much for sharing your feedback!
It brings us great joy to hear how much you're loving your new WF-C710N earbuds.

The earbuds were designed to offer clear sound and noise cancellation that lets you focus on your favorite music and podcasts.

Thanks for choosing Sony!
Best regards,
Estefany

Hello AshleeP,

Thank you for choosing Sony!

We’re honored to hear that the WFC710N earbuds are impressing you with their performance. It’s wonderful to know they are working well and enhancing your audio experience. Your positive feedback encourages us to keep delivering quality products that users can rely on.

Best regards,
-Fred

Hello AbdouG,

Thank you for choosing Sony!

We're excited to hear that you’re enjoying your WFC710N earbuds and appreciating the ease of Bluetooth connectivity. It’s wonderful to know they make your calls and music listening simple and convenient. Your feedback motivates us to continue delivering products that enhance everyday experiences. Thank you for sharing your positive thoughts!

Best regards,
-Fred

Hello Darren,

Thank you for choosing Sony!

It brings us great joy to hear that the WFC710N earbuds have all the features you were looking for at such a great price! We're delighted to know that you find them superior to other earbuds. Thank you for your wonderful feedback!

Best regards,
-Fred

Hello EdwardH,

Thank you for considering Sony products.

We're sorry to hear you're experiencing some issues with your WFC710N earbuds, especially the stuttering during runs and the connectivity problem while they're in the case. This is definitely not the experience we want for our customers.

We would love to help you resolve this. Please contact our support team at your earliest convenience by clicking the link here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones. They can gather more details about what's happening and provide you with some troubleshooting steps that should help with both the stuttering and the case connectivity.

Best regards,
-Fred

Thank you for your fantastic review, RobertV!

We are so pleased to hear how much you are enjoying your WF-C710N earbuds. It is truly rewarding to know that you are happy with both the great sound and the price. We designed these earbuds to provide a high-quality experience at a great value, and it brings us great satisfaction to know we've succeeded.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Kristen,
Thanks for reaching out and sharing your feedback about your WF-C710N earbuds. We're glad to hear you're enjoying the color and the transparent plastic look.

However, we're genuinely sorry to hear that they are constantly falling out of your ears and aren't giving you the sound blocking you need.

We strongly recommend trying out the different-sized earbud tips that came in the box. Sometimes just swapping from the medium to the large or small size can make a huge difference.
We hope this helps.

Thanks for considering Sony products and for the honest review.
Best regards,
Estefany

Thank you for your review, StevenR!

We are so pleased to hear that the WF-C710N earbuds were a successful gift and that your son loves them and uses them all the time.

It's wonderful to know they've become a favorite part of his daily routine!

Thank you again for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Hi EricS,

Thanks for the kind words! We're delighted that you're enjoying your WFC710N earbuds and would even recommend them.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi SHAUNM.

We understand your frustration regarding the initial setup, as the seamless pairing experience is a top priority for us. While the earbuds will automatically enter pairing mode when taken out of the case for the first time, to manually pair with a new device, you must place the earbuds in the case, keep the lid open, and press and hold the pairing button on the back for approximately five seconds until the indicator light begins flashing blue, which signals the pairing mode is active. Furthermore, downloading the companion app, Sony | Sound Connect (formerly known as Headphones Connect), is necessary to unlock all core features like adjusting the noise-canceling settings, customizing the Equalizer, and receiving crucial firmware updates that optimize performance and connectivity over time.

Thanks for choosing Sony.

Best regards,
Eliab

Hello JoelG,

Thank you for considering Sony products.

We’re excited to hear that you've found the WF-C710N earbuds to be a solid mid-range option. Your comments about battery life and sound quality are important to us as we continually work to enhance our products. We apologize for any inconvenience these aspects may have caused. To help tailor the sound to your preferences, we suggest trying the equalizer in the Sony Sound Connect app, which allows you to adjust settings like bass. You can find detailed instructions here: https://www.sony.com/electronics/support/articles/00286844.

Best regards,
-Fred

Hello DolunP,

Thank you for considering Sony products.

We sincerely apologize for the issues you’ve experienced with the WFC710N earbuds. While we're glad to hear that you enjoy the sound quality, we understand the difficulties you've encountered with the touch controls and sensor sensitivity. Your detailed insights are invaluable and will be shared with our Sony team as we continuously work to enhance the user experience.

For your convenience, please feel free to explore this helpful guide on optimizing the touch sensor functions and troubleshooting common issues:
https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001827238.html?search=sensor

If you need further assistance, please don’t hesitate to reach out to our support team at:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you again for helping us improve.

Best regards,
-Fred

Hi JudithG!
We are thrilled to hear that the WF-C710N earbuds worked out so well and made such a great birthday present!

These earbuds pack clear sound and easy noise canceling, so you can listen to music and calls without distractions. Plus, they’re designed for a comfortable fit and simple controls, making them super practical for everyday use.

Thank you for choosing Sony!
Best regards,
Estefany

Hi KimV,

That's awesome to hear! We're thrilled your first venture into the earbud game with them has been such a positive one, especially with a 5-star rating! The WF-C710N are designed to offer impressive noise cancellation and great sound quality in a comfortable, lightweight package, making them an excellent choice for anyone new to the world of earbuds.

Thanks for choosing Sony, have an amazing day!
DiegoV

Hello EricS,

Thank you for choosing Sony!

It brings us great joy to hear that your new WF-C710N earbuds are a wonderful upgrade, especially when you're mowing the lawn! We love knowing they're making such a positive difference for you.

Best regards,
-Fred