Customer Ratings & Reviews
- Model:
- WFC710N/B
- SKU:
- 11885308
Rating by feature
- Sound Quality
Rating 4.5 out of 5 stars
- Battery Life
Rating 4.5 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Too big
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too big, doesn’t have any features. Does not go well with apple products
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MelissaE,
While the design is slightly larger to accommodate our high-capacity battery and noise-canceling hardware, these earbuds are packed with features like 360 Reality Audio and DSEE™ upscaling. They are also fully compatible with Apple products via the Sony | Headphones Connect app, which allows you to customize sound and control settings on your iPhone.
Thanks for considering Sony Products.
Best regards,
Eliab
Not worth buying
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There’s an echo and the sound is very weak you get what you pay for.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Issy25,
Thanks for the feedback and for the review. We are truly sorry to hear that you’re dealing with an echo and low volume on your WF-C710N.
To help fix these issues, here are a few simple things you can try:
-If the earbuds don't fit snugly in your ear canal, the sound can often feel thin or "weak." We recommend trying out the different sizes of earbud tips included in the box. A better seal usually brings back the bass and volume.
-If you hear an echo (especially during calls or while walking), it might be the Ambient Sound Mode or Adaptive Sound Control in the Sony | Sound Connect app. Try turning these off or lowering the level to see if the echo disappears.
-Reset the earbuds. For detailed instructions, please refer to the following resource.
https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html
If those steps don't solve it, please contact our support team so we can look into this further for you. You can reach us through our Sony Support website: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony headphones and bringing this issue to our attention.
Warm regards,
Estefany
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are ok, will be returning them. They keep switching between ambient and noise canceling on their own. Will not buy this brand again.
No, I would not recommend this to a friendBrand response from Sony Team
Posted .Hi Rollsroyce,
We do appreciate your time leaving us a review, and your feedback is well noted. Please be advised that if you have concerns or enquiry regarding your Sony unit,
we actually have a support line which you can contact on 1300 137669. Just give us a ring and we will be more than willing to assist you.
Kind Regards,
Your Sony Online TeamBrand response from SonyListens
Posted .Thank you for sharing your feedback, Rollsroyce.
We are truly sorry to hear about the persistent and frustrating issue you are experiencing with your WF-C710N earbuds, specifically the unwanted and automatic switching between the Noise Canceling and Ambient Sound modes. We understand how disruptive this is to your listening experience, and we sincerely apologize that this flaw has led to your decision to return the product.
This kind of behavior is often caused by the Adaptive Sound Control feature being active in the Sony | Sound Connect app. When this setting is turned On, the earbuds automatically try to detect your activity (like walking or staying still) and switch the listening mode accordingly.
We would like to help you resolve this so you can enjoy the quality sound without interruption, even if you still plan to return them. To prevent the unwanted switching:
Disable Adaptive Sound Control: Open the Sony | Sound Connect app, go to the Adaptive Sound Control settings, and set it to Off.
Manual Setting: Manually set your preferred mode (Noise Canceling or Ambient Sound) within the app.
We regret that this experience has led you to lose trust in our brand, but we value your honest feedback as it is critical for us to improve the user experience and quality of our products.
Best regards, Gus, Sony Social Media Team
Stopped working at 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped charging day after Best Buy accepts returns.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Klwx,
Thank you for considering Sony products.
We are truly sorry to hear about the frustration caused by your WFC710N earbuds suddenly stopping charging, especially just after your return window at BestBuy. We understand how disappointing this must be, and we want to help you get back to enjoying your earbuds as quickly as possible.
To get you back to your music as quickly as possible, please try these refined troubleshooting steps:
Power Check: Ensure the case is connected to a known working power source using the original Sony USB-C cable.
Clean the Contacts: Use a soft, dry cloth (or a cotton swab) to gently clean the small charging contacts on both the earbuds and inside the case. Even invisible oils can disrupt the connection.
Initialize the headset to restore factory settings by following this guide: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html
If needed, reset the headset using the instructions here: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html
Should the issue persist after completing these steps, please note that your product is covered by Sony’s one-year limited warranty. We encourage you to contact our technical support division to initiate a formal diagnostic review or to discuss repair and replacement options.
You may access our full suite of support resources and contact channels here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
Kajaism
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One side already not working Sound robotic at times
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kastillo210,
Thank you for considering Sony products.
We're really sorry to hear you're having trouble with your WF-C710N earbuds, especially with one side not working and the sound occasionally sounding robotic. That's definitely not the experience we want you to have.
To help get these issues sorted, we recommend trying these steps:
Resetting the headset: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html
Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html
Your earbuds are covered by a one-year warranty. If the problem continues after you've tried these steps, please don't hesitate to reach out to us directly at socialsupport@am.sony.com. To help us assist you quickly, please include the following information in your email:
- Name:
- Best Buy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience; we're looking forward to helping you get these matters sorted out!
Best regards,
-Fred
not easy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to connect to two devices. You have to have the app on your phone and then when I tried to switch between phone and ipad one ear bud would play the ipad and one earbud would play the phone, no matter what I did! Sound quality was just ok, but ease of use was terrible. I returned this item.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Babs,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the difficulties you experienced while trying to connect your WF-C710N earbuds to multiple devices.
We regret any inconvenience this has caused you.
We appreciate your comments regarding the sound quality and ease of use, as they are valuable to us in our ongoing efforts to improve our products.
We hope to have the opportunity to regain your trust in the future.
Thanks for considering Sony products and for your feedback.
Best regards,
Stephanie
Do not buy. Looks cute but broke right away
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One side already broke no more than a couple months after purchase. Will not buy again
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jessica,
We're so sorry to hear that your earbuds have already stopped working. We completely understand how frustrating it is when a new purchase doesn't live up to expectations, especially only a few months in.
That is definitely not the experience we want you to have with our products. We would love the chance to make this right and see how we can help.
Please reach out to our support team so we can look into your options. You can connect with them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We really appreciate you giving Sony a try and we hope we can fix this for you.
Sincerely,
Estefany
- Pros mentioned:Battery life, Sound quality
Great sounding earbuds and a great value.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new Sony 710N earbuds are light weight and very comfortable. The case is the smallest of the earbuds I own and easy to carry. The case is very secure. Battery life is very good. Sony claims 8.5 hours for the earbuds and 21.5 hours with the case. I have been using these for about a week now and still have 40% charge left. Charging time is about 3.5 hours. Sony has a new app called Sound Connect which allows you to customize the earbuds for noise cancellation which I like to leave off for sound quality but works extremely well. I recently had a power outage that tripped my fire alarms, and I used the earbuds to cancel out the very loud sound from the alarms and it worked great. There are numerous EQ settings that you can choose as well as 2 custom settings where you can set a 5-band equalizer. The earbuds have a touch function for changing tracks, play and pause, increasing and lowering the volume or changing the ANC however in the app you cannot change the tap sequences for the left and right buds so volume for example is preset for 4 taps to raise the volume on the right bud and 4 taps to lower the volume on the left bud and I was not able to change this in the app. I could change this function from right to left but could not change it to single tap for example. All my other earbuds allow for this. Sound quality wise these are exceptional. I have earbuds that cost 3 to 4 times as much as these do and these sound on par with all of them. The sound is open with a great sound stage. The bass, mids and highs blend well together. These can get extremely loud if you want with no noticeable distortion at high volumes. Overall, for the price these are extremely good earbuds and if you are looking for a set of earbuds that sound good and are comfortable to wear and don’t want to spend $200+ these are a great value and sound great.
I would recommend this to a friend No worth it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These buds are hard to pair. You need Sony’s app to pair and make adjustments. Battery life is not close to what is advertised and the ANC is barely effective. I used them with IPhone 15 pro. They are now sitting in a desk drawer.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RBAL,
We're genuinely sorry to hear about your frustrating experience with the WF-C710N earbuds, especially the difficulties with pairing, the shorter-than-advertised battery life, and the less effective ANC when used with your iPhone 15 Pro. We understand how disappointing it is when a product doesn't meet expectations.
To address these issues, we recommend trying a few troubleshooting steps: first, a simple reset of the earbuds, the instructions are listed in the link below:
https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html
Also, ensure your earbuds' software is up to date via the Sony | Headphones Connect app; and if issues persist, perform an initialization to restore factory settings. If you don't know how to do it, you can find the details here: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html
The factory reset often resolves connectivity glitches. We truly appreciate your feedback as we continuously strive to improve our products and user experience.
Thanks for considering Sony.
-Eliab
Size not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with the overall size of the product compared to my skull candy sesh evo these are to big and not comfortable
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Anonymous,
Thank you for considering Sony products.
We apologize that the size of the WF-C710N earbuds did not provide the comfort you expected. For optimal comfort, we recommend trying the various sizes of eartips included with the product and consulting the following guide on proper headset wearing: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001824068.html?search=wear.
Please be assured that we will forward your feedback to our dedicated Sony team for their careful review as we remain committed to continuously enhancing our products. Thank you for sharing your experience with us.
Best regards,
-Fred
Horrible anc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality sound like you wood box The noise canceling horrible. I don't know why if is sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CristianP,
This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Engineering team for their review as we continue to work diligently to improve our products. Thank you for considering Sony products.
Best regards,
DiegoV
Sony earbud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t use Siri to call someone and it always fall from my ear I already try the extra buds still not good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Stop,
Thanks for letting us know the situation you are going on with your unit. We are sorry about the inconveniences encountered, but we'd be more than glad to help you get the problems fixed as soon as possible. In case you still have not tried some troubleshooting steps, we can recommend the following:
1. Restart the device being connected such as your computer or smartphone.
2. Reset the headset.
You can check how on: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html
3. Initialize the headset
You can check how on: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html
If the problems persist, please send us an email to socialsupport@am.sony.com with the following information:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Thanks for the understanding and patience. We hope this information comes in handy.
-DiegoV
Not recommended
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too big. Hurt ears. Too difficult to pair also. Returning
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BevA,
We're truly sorry to hear the WF-C710N earbuds didn't fulfill your expectations and caused discomfort with both fit and pairing. Earbud comfort depends a lot on ear shape, so we're disappointed they felt too big for you. We understand the frustration —thank you for giving Sony a try.
Thank you for considering Sony products.
Best regards
DiegoV.
- Pros mentioned:Sound quality
Budget Noise-Canceling Earbuds
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony Truly Wireless are an ok budget noise-canceling earbud. I prefer other brands but they are more expensive. These do have all day comfort and are lightweight. The noise-canceling is good and sound quality is ok. They worked for taking phone calls, the people on the other end said they could hear me fine but I often found them to be too quiet and the volume was maxed. My other buds work better for me hearing the calls. I do like that you can use these with one ear and that you can easily swap functionality between sides to better support your preferred ear. This is handled in the app. I liked the ease of using the controls and all the customization. It's nice that the music will stop and start just by taking the buds in and out of your ears. I found this useful in the gym when someone wants to talk to me, there's less fumbling around with controls. However, speaking of the gym, I would not recommend these for working out. The slightest amount of sweat and they kept falling out. I was running on the treadmill and I had to keep pushing them into my ear. I did not like the ambient sound mode. A lot of times I don't need noise-canceling and I want to hear my environment. When I maxed out the ambient sound I still didn't hear a lot of what was going on. I definitely couldn't have a conversation even with music paused. It also seemed like I didn't get very much battery out of the case. The earbuds held their charge pretty well but the case seemed to drain fast. The case doesn't feel very durable either. These have an interesting Adaptive Sound Control that will change your settings base on what you are doing and where you are. It sounded good on paper but I really didn't care for this. It requires the app to track you constantly and then it will change if you are sitting or moving. When at the gym I wanted to hear people around me so I know if I need to move and the Adaptive Sound kept turning on noise-cancellation. I'm sure over time I could fine tune this but I didn't care to put the energy into it. There's also 360 audio that gives you a more immersive feel but the best I could tell was that you needed special apps with subscriptions to use this. The demo sounded good but I'm not looking for my money going towards extra subscriptions. At the end of the day I really wouldn't recommend these unless someone was on a budget or they were going to use noise-cancellation a lot.
No, I would not recommend this to a friend Poorly fitted earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds fit so poorly that i couldn’t even wear them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, GraceO.
We are so sorry to hear that the WF-C710N earbuds do not provide a secure fit. This is not the comfortable experience we aim to deliver, and we understand your frustration.
The earbuds come with several sizes of tips, and sometimes switching to a different size can significantly improve the fit. We highly recommend trying each size to find the one that creates the best seal for your ears. You can also find more tips on getting the best fit in the user manual.
Thank you again for your valuable feedback and for being a Sony customer.
Best regards, Gus, Sony Social Media Team
Cant connect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buds wont sync with my Apple phone but will sync with an android.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello WilliamL,
Thank you for considering Sony products.
We apologize for the inconvenience you're having with your WFC710N earbuds not connecting to your iPhone. To resolve this, let's make sure the earbuds are in pairing mode, as they are compatible with both Android and iOS devices.
Please follow the instructions in this guide to properly put your earbuds in pairing mode and connect them to your iPhone: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001825773.html
If the issue persists after trying to pair them, please try the following steps.
A reset can often fix minor glitches. You can find the instructions here:
https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html
If a reset doesn't work, initializing the headset will restore it to its factory settings. This is a more comprehensive step that can resolve stubborn connectivity issues:
https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html
If the issue continues after the provided steps, or if you require assistance with any step, please contact Sony Support for tailored help: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Nice buds, requires app, cheap feeling case
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are nice earbuds with a lot of cool features, most of which can only be accessed by using an app you're asked to download. There's all kinds of features for them - noise cancellation, noise passthrough, switching what bluetooth device they're connected to on the fly, an equalizer, customizing functions of certain presses - all great stuff. Unfortunately, it's all locked behind an app. Of course, the app is free, there's no ads, and it's not enormous or anything, but I'm not particularly fond of needing to open an app to access certain necessary features. That said, the sound quality on these is excellent. I wouldn't consider myself an audiophile, so forgive me if my input isn't detailed enough, but the basses are present without being overwhelming, the mids are good, although get a little drowned out. That tends to happen because it's between the bass and treble though. The treble is also good. Music, in general, sounds excellent on these. They're also very comfortable to wear. Wore them for several hours without fatigue or discomfort - a problem for me with all kinds of earbuds, including Airpods Pro. One thing I'll note is that the pairing process was a little finnicky for me. It asks you to pair it through the app, but following its instructions, my phone couldn't find them. I had to close the app and restart, and also reseat the earbuds into the case, close it, and thten reopen it, in order for them to pair. That said, the issue didn't repeat once I paired it to other devices. Battery life is pretty solid. Not bad, not amazing. A little lower than I would have expected, perhaps. It dropped about 50% after a couple hours of usage. One final thing - the case feels cheap. The lid is plasticky, thin, and light. Not a big deal, but yeah, it immediately stood out to me. Overall, these are lovely earbuds, with a lot of excellent features. A few quirks, a few corners cut, but none where it matters most, in my opinion. Would definitely recommend these.
I would recommend this to a friend No.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable on your ear. Also very delicate-you touch and the music pauses.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Kiko,
Thanks for your review and for letting us know your thoughts towards the WF-C710N. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Thank you for considering Sony products, have a nice day.
DiegoV
- Pros mentioned:Battery life, Sound quality
Affordable ANC earbuds
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These true wireless earbuds are great for the price. I just wished it had LDAC support. I've used other Sony earbuds before and they always sound great these are no different if you have reasonable expectations. These obviously don't sound as good as their flagship earbuds the WF-1000XM5 but these cost a fraction of the price of those earbuds. These have ANC and is quoted 8.5 hours of battery life with the Buds and 21.5 hours with the case. I typically listen to buds at a higher volume so I don't usually get the rated time but they weren't bad. They also have a IPX4 rating so you shouldn't have to worry about using them outside in the rain or anything as well. As far as the ANC goes it's really good for the price but don't expect flagship level ANC. As for sound quality goes these sound really good after I use the Equalizer in Sony's Connect app. It supports AAC and SBC codecs which is ashame considering this is a Sony product but it's under $150 so it's fine. If you don't want to break the bank and get affordable ANC earbuds these are a great pick.
I would recommend this to a friend - Pros mentioned:Fit, Sound quality
Mega-bass but overly? touch-sensitive
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These buds redefine the amount of bass you can expect to get from earbuds. I happen to love bass, and I love the convenience of earbuds, but to get really good bass, I generally had to wear over-ear headphones. It was just a compromise I had accepted as a limitation with the size of earbuds. Not with these Sonys though. The amount of bass these put out is beyond anything I thought possible with earbuds. And using the Sound Connect app and its equalizer (or preset adjustments), you can dial it up even more. I really just can't say enough about the sound quality out of these. The physical design is also a step up from the last pair of Sonys I used regularly. These fit into the ear much better, have better balance, and feel more secure. Rather than having buttons, these are touch-sensitive, which can be a problem with the wrong design. I have another pair of touch-sensitive buds that are impossible to adjust with accidentally stopping your music or turning off noise-cancelling. These, at least, can be periodically adjusted without inadvertent activation, though I did discover that wiping sweat from around my ear while working out would set off the touch-sensor a lot. While they held up to the sweat just fine, the inadvertent touches mean I won't use them during cardio. The quality of the noise-cancelling was also very good. Overall, just excellent technical performance with a minor complaint about inadvertent touches.
I would recommend this to a friend