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Customer reviews

Rating 4.3 out of 5 stars with 428 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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85%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-428 of 428 reviews
  • Pros mentioned:
    Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The only earbuds I've ever really liked

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Context: I am not an audiophile. I mostly wear any Bluetooth audio device while being active- i.e. walking, running, biking, etc.. I've tested a LOT of earbuds & headphones- over the ear, in the ear, open, bone conduction, with & without ANC, etc.. I've generally made a couple observations for myself: 1) I must have funny shaped ears because in-the-ear earbuds rarely stay in when being active, so 2) I almost always gravitate to wearing earbuds with an over-the-ear hook so I don't have to worry about losing them 3) connected apps are cool, but not necessary (for me) As for the Sony - WF-C710N Truly Wireless Noise-Canceling Earbuds, they were a surprise exception! - The very first time I took them out of the package, I went for a 4 mile run & THEY STAYED IN!! That had never happened before with a pair of in-ear earbuds. - Typically, I've not found ANC to be very effective in earbuds, but the Sony - WF-C710N's ANC really seemed to work pretty well; it was made even better by the ability (in the useful app!) to make the ANC change automatically for different situations- e.g. on when sitting still & off when being active. - Also in the app is the ability to control the equalizer All in all, and especially at this price point, the Sony - WF-C710N's are the best earbuds I've ever used!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Audio boost and noise cancelling

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great and the noise cancelling is really good. The ambient noise function is also super nice. I can't always hear well out of one ear and it boost the audio really well so that I can hear like my good ear. I don't think I've ever used them to the point they said they had low battery they last really well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrandanG!
      Thank you for sharing your feedback. We are really happy to hear that the sound quality, noise cancelling and ambient noise feature of the WF-C710N are working well for you!

      Thanks for choosing Sony!
      Kind regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good Headphones Overall

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the box is the headphones in a charger case, usb-c to usb-c charge cord, starter guide and a QR code to the Sony Connect app. First impression - Right out of the box, these headphones in their case have a lightweight yet surprisingly durable design. The case comes with a charging cord but it does not come with an adapter to plug into the wall. The headphones also come with a starter guide and an included with a QR code to Sony’s Connect app, but they are ready to use right out the box. The connect app is pretty convenient to have for customization purposes and the Spotify Tap feature. Spotify tap selects a playlist, radio, or mix from your Spotify to change up the vibe at the tap of your finger. Whatever your most recent 6 playlist or mixes that appear on your page will be selected in order from most recent first. Unfortunately in the app, you can’t customize individual button presses, each ear is either assigned music control or quick access which are their own list of commands. As for commands, the earbuds make an audible sound whenever you tap so you know which command you’re entering, but don’t wait for the sound because then you’re entering the input too slowly. The app also offer the ability to connect two devices at once, however connecting two devices simultaneously simple means it’s easier to switch between the two, not that you can actually use both at the same time. I only have one complaint, I turned off adaptive immediately, as it is useless and battery draining. For context, the place I most often where headphones is while moving, whether it be cleaning, exercising outside, or working. The headphones try to detect whether you are moving or sitting to alter the level of noise control, but I find myself slightly annoyed at the constant change in sound. It doesn’t make a sound to alert you that it’s switching, I’m assuming to make it feel more seamless, then I am left with sudden quietness or loudness as the noise canceling switches. The case itself is light, but has a sturdy magnetic lock that eases my worry that if it’s dropped they won’t go flying. When the headphones are in the case and you open it, the light display tells you the charge of the headphones not the case. Confused me slightly because I noticed the light was orange even though I had just pulled it off the charger, but of course the headphones themselves were dead (this was of course after hours of use, they were halfway charged out of the box). The headphones themselves have great sound, plenty of bass and clear. I will say the noice canceling leaves some to be desired, but isn’t bad. It certainly muffles most quiet sounds, but I can still clearly hear conversations nearby with the noise cancellation on if the music isn’t at least 50% volume. On the other hand ambient sound is very nice, you can hear your surroundings clearly with a touch of music. Calls are very clear, I normally have to have max volume for all calls but it is crisp enough to understand even at half volume. Overall, I would recommend these headphones to friends and family.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EASY WIFI CONNECTION SOUD Im focus in my music and my chores

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnaM,

      Thank you for choosing Sony!

      It brings us great joy to hear that your WFC710N earbuds deliver seamless WiFi connectivity and clear, focused sound quality. We're pleased they enhance your experience by allowing you to enjoy your music while attending to your chores. Thank you for taking the time to share your feedback.

      Best regards,
      -Fred Sony_US

  • Cons mentioned:
    Control scheme
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Just decent for mid-range headphones

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are okay, I'm not the biggest fan of mid-range headphones as they sacrifice on features or sound quality or both. If you spend a little more, you can get something better. Specs can be found online so I won't go over them here rather I'll just focus on my experience. Pairing with my iPhone and my MacBook was generally effortless. The app has a lot of features but I've always found Sony's app way too cluttered (like they're instruction manuals) and utterly confusing to use. I used to own a pair of Sony over the ear headphones and felt the same way about them. So, I just decided not to use the app unless I really needed to. So, focusing just on quality and other experiences, I felt that the sound was decent but comparing them to another pair of earbuds made by another company that costs just a little bit more, there was no competition - the Sony's just don't hold up to the others. I also don't like the touch control surface on the earbuds. All in all I would look elsewhere if you're willing to spend a bit more.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good product for cost with good features

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size, color, sound and good noise cancellation for the cost and size of headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the excellent review, JamesK!

      We are so pleased to hear that your WF-C710N earbuds are delivering on size, color, sound, and provide good noise cancellation for the cost! Finding that balance of great features at an accessible price point is exactly what we aimed for with this model.

      Thank you again for choosing Sony!

      Best regards,
      Gus,
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great Earbuds!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great son’s quality! Easy to sync and set up. Like the size profile.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StevenP,

      It makes us really happy to hear that your WFC710N earbuds are hitting all the right notes! We are glad that the setup and syncing process was a breeze for you, as we strive to make our technology as user-friendly as possible. That compact size profile is specifically designed to offer a secure, discreet fit without sacrificing the high-quality audio you've come to expect from us.

      Thank you for trusting Sony to provide your personal soundtrack.

      Regards,
      Dominick Sony_US

  • Rated 1 out of 5 stars

    Don't

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't move your head or they will fall out. Average sound quality.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, JamesZ.

      We are sorry to hear that you are experiencing issues with the fit of your WF-C710N earbuds and that you feel the sound quality is only average. We understand how frustrating it is when earbuds don't stay securely in place during use, and we want to help you get the comfortable fit and sound quality you expect.

      For the fit issue, we recommend trying the different sizes of ear tips included in the box. Experimenting with a slightly larger or smaller size than you currently use can often make a big difference in security and, crucially, in sound quality. A proper, secure seal is essential for maximizing bass response and overall audio performance.

      If you continue to have trouble with the fit or sound, please feel free to reach out to our support team. We can offer specific tips and techniques to help you secure the earbuds better.
      You can find contact options here:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      We appreciate you taking the time to share your experience with us and thank you for choosing Sony.

      Best regards, Gus, Sony Social Media Team sony-global