Customer Ratings & Reviews

Hi JohnR,

We are thrilled to hear that you really like your WF-C710N earbuds and are enjoying the great sound quality! We know switching from a long-time brand can involve an adjustment, and we appreciate you giving Sony a try. We understand that the fit is a little different, but we hope that once you're fully used to placing them in your ear, you'll be able to enjoy the amazing audio performance even more! Thank you for your review and for trusting Sony!

Best regards,
Dominick

Hi Jesus,

We are beyond pleased to hear that you are enjoying the WF-C710N earbuds and find the battery life and features to be amazing!

We put a strong focus on delivering uncompromised sound quality, so it's incredibly rewarding to read your comment about how the audio performance compares to the competition.

Thank you for choosing Sony!

Regards,
Dominick

Thank you for your fantastic review, MarcusM!

We are so pleased to hear how much you are enjoying your WF-C710N earbuds. It is great to know that you are impressed with the clear sound, solid bass, and the surprisingly effective noise canceling. We designed them to be a comfortable and reliable option, so it's rewarding to hear that they are working so well for you, from the long-lasting battery to the easy connection.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi DanielM,

We’re thrilled you love the style and noise canceling! To clarify, these earbuds feature physical buttons to prevent accidental triggers, so a deliberate press is required for the features to respond. We appreciate your feedback on the button feel as it helps us improve our future designs. Thanks for choosing Sony.

Best regards,

Eliab

Hi Taylor!
Thanks for sharing your feedback on the WF-C710N earbuds. It's great to hear you're enjoying the clear audio and nice bass, and that you find the Active Noise Cancelling effective for the price point.

Regarding the case feel, we appreciate you bringing this to our attention. We work hard to balance quality components with a competitive price, and we'll certainly take your feedback on the physical design into consideration for future models.

For the battery drain issue, that's definitely not the experience we want you to have. Sometimes, if the earbuds aren't seated just right or if there's a small bit of debris in the case, they might not fully disconnect, causing them to draw power even when not in use.

If the issue persists, please feel free to contact our support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony!
Warm regards,
Estefany

Hi JonathanS!
Thanks for sharing your thoughts with us! It is great to hear that you are finding the noise canceling on your WF-C710N to be effective.

We appreciate your honest feedback regarding the app controls, as it helps us understand how we can make our software more user friendly for everyone.

Thank you for selecting Sony!
Best regards,
Estefany

Hi JohnG,

It is most rewarding to hear that you are enjoying the WF-C710N headphones! We're delighted that you find they provide a natural sound and that they stay securely in your ear. Thank you for the positive review and for choosing Sony!

Regards,
Dominick

Thank you for the fantastic review, Joemig!

We are absolutely pleased to hear that your WF-C710N earbuds feel great on your ears and that you find the sound to be awesome! We prioritize both comfort and sound quality in the design of our earbuds, and it's rewarding to know we achieved that balance for you.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello Jayson,

Thank you for choosing Sony!

We couldn't be happier to hear that the active noise cancelling on the WF-C710N exceeded your expectations and has held up well over the past six months. It’s great to know they served you reliably during your trip and continue to perform without any issues. Thank you for sharing your positive experience!

Best regards,
-Fred

Thank you for your fantastic review, WilfredoA!

We are so pleased to hear that you love your WF-C710N earbuds! It's incredibly rewarding to know that you are enjoying both the magnificent sound and the great battery life. We designed these earbuds to deliver premium performance for all-day listening, so your feedback is a wonderful validation of that effort.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for the fantastic review, Smile123!

We’re so glad to hear that you’re loving the amazing sound and noise-canceling performance of your WF-C710N earbuds! We appreciate your feedback regarding the ear tip sizes; getting that perfect seal is so important for both comfort and sound quality, so we're happy you found a fit that works for you.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi JulianP,

We're thrilled to hear you're enjoying your WF-C710N headphones! It's fantastic to know that the long battery life, sleek design, and the functionality of the Sony | Headphones Connect app are making a positive impact on your daily listening experience. We designed these headphones with features like the app integration to ensure seamless connection and personalized settings, and your feedback confirms we're on the right track.

Thanks for choosing Sony, have an amazing day!
DiegoV

Thank you for the review, BestTV!

We’re glad to hear you’re enjoying the music quality on your WF-C710N, but we’re sorry about that disturbance when you hit pause.

That sound is often a slight "white noise" characteristic of the Noise Canceling or Ambient Sound modes. To see if that clears it up, try turning those features off via the Sony | Sound Connect app when you aren't using them. Also, check for any firmware updates in the app, as these often include stability fixes for audio transitions!

Thank you for choosing Sony!

Best regards,

Gus,
Sony Social Media Team

Thank you for your review, PnflFdr! It is fantastic to know that your WF-C710N earbuds are working well for you.

We designed these earbuds with a focus on providing a quick and simple user experience, so it's wonderful to hear that they were so easy to pair with your phone. It brings us great satisfaction to know that you are also enjoying the great sound quality. We strive to make our products as seamless as possible, from the moment you take them out of the box.

Thanks again for choosing Sony and for sharing your feedback with us! We hope you continue to enjoy your listening experience.

Best regards,
Gus Sony Social Media Team

Hi Kelly32723,

We’re thrilled to hear you’re enjoying the sound quality and controls of your WF-C710N! While the Sony | Sound Connect app allows you to swap touch sensor presets between earbuds, we appreciate your feedback regarding more granular customization. We’ve shared your request for flexible mapping with our development team for future consideration.

Thanks for choosing Sony.

Best regards,
Eliab

Hi CyrusB,
Thank you for sharing your thoughtful review of the WF-C710N earbuds! We are pleased to learn you feel the sound is better than the previous model and we appreciate your feedback about the touch controls.

Thank you for putting your trust in Sony!
Best regards,
Estefany

Hi Nick, thank you for taking the time to leave a review of the Sony - WFC710N! We're very glad to hear you find them an improvement over the 700 series in many ways, and we appreciate your honest feedback. We understand that touch control can take a bit of getting used to, and accidental taps can be frustrating. Fit and comfort are always a top priority, so your input on how they feel during use is very helpful for our product team. Thanks again for your feedback and for choosing Sony! Best regards, -Dominick

Hello ScrapCat,

Thank you for choosing Sony!

We’re excited to hear that you are enjoying the fast charging and independent connectivity of your WFC710N earbuds. We sincerely apologize for any frustration caused by the automatic mode switching, as we want you to have total control over your listening environment. To keep your earbuds in your preferred noise cancelling or ambient mode without them changing on their own, we recommend disabling the "Adaptive Sound Control" within the app. You can view the specific steps to lock in your settings here: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548865.html.

Should you require further assistance, please reach out to us at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

Best regards,
-Fred

Hi, Linda,

Thanks for the review and the 5-stars rating! We are delighted to hear how much you are enjoying your Sony Earbuds! With up to 8.5 hours on your earbuds and up to 21.5 hours in the case, enjoy all-day comfort and up to 30 hours of listening, and including Advanced Noise Canceling and Dual Noise Sensor technology, it filters exterior sound using two microphones and allows you to enjoy more of your music!

Thanks for choosing Sony, have a wonderful day!
-DiegoV