Customer Ratings & Reviews

Thank you for the fantastic review, KristinW!

We are so glad to hear that your WF-C710N headphones have been a game changer for your long car rides! It’s wonderful to know that the durable design and reliable battery life are delivering the performance you need.

Thank you for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Thank you for the fantastic review, DianeM!

We are so glad to hear the WF-C710N is serving as a high-quality backup for you! Whether they are your "extras" or your daily drivers, we designed them to deliver that reliable Sony sound whenever you need it.

It’s always a smart move to have a solid pair ready to go! Thank you for choosing Sony.

Best regards,

Gus, Sony Social Media Team

Thank you for sharing your review, Kaleall!

We are so happy to hear that you are enjoying the audio quality and noise cancellation on your WF-C710N! It is great to know that they are standing out even when compared to your other devices. We designed these to provide an immersive, focused listening experience at an excellent value, so hearing that they are hitting the mark for you is wonderful.

Thank you for choosing Sony and for being part of the community!

Best regards,

Gus, Sony Social Media Team

Hi Edgar,

Thanks for sharing your thoughts on the WF-C700N!

We're glad to know you're enjoying their great sound sound quality!

We're sorry to hear you're having trouble with the automatic connection. The WF-C700N should connect automatically to the last paired device when you take them out of the case. If this isn't happening, it might be worth checking a few things, like making sure your device's Bluetooth is on, and that the earbuds are properly seated in the charging case.

Please checkthe following article for additional troubleshooting: ''The headphones won't pair with the device or won't connect with the device once paired'' [https://www.sony.com/electronics/support/articles/00204611]

Thanks for choosing Sony!

Sincerely,
Jenn.

Hello ChristianM,

Thank you for choosing Sony!

We couldn't be happier to hear that the WFC710N earbuds are delivering excellent sound quality and long battery life, even with noise cancellation on. Your recommendation means a lot to us, and we're grateful for your trust in Sony as a brand for audio products.

Best regards,
-Fred

Thank you for the fantastic review, KarrP!

We are so glad to hear that you're loving the look of your new WF-C710N earbuds! We put a lot of thought into the design—especially with that new "Glass Blue" transparent option—so it’s great to see it’s a hit with you.

It’s also wonderful to know that the feature set is providing great value for you. Whether you're using the improved Noise Canceling or the Multipoint connection to stay on top of two devices at once, we’re thrilled these buds are fitting so well into your daily routine.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi StevenM,

Thank you for choosing Sony!

It makes us really happy to hear that you're loving your new WFC710N earbuds! We're glad you were able to find the perfect pair in the color you wanted and that they sound wonderful. Thanks so much for the recommendation!

Best regards,
-Fred

Thank you for the fantastic review, DustinS!

We’re thrilled to hear you’re enjoying the quality of your WF-C710N and that you had such a great service experience. We strive to be your one-stop shop for all things electronics, and it's awesome to know we're hitting the mark!

Thank you for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Hi Gamer2007,

We’re thrilled to hear you’re enjoying the sound quality and finding them to be a 10/10 value! It’s great to know they’re hitting the mark and outperforming the competition for you. Thanks for choosing Sony.

Best regards,

Eliab

Hello SamS,

Thank you for choosing Sony!

We’re excited to hear that you’re enjoying the WFC710N earbuds and appreciating the great sound quality. If you ever have any questions or require assistance, please don’t hesitate to reach out. Your support means a lot to us, and we’re here to help you get the most from your audio experience.

Best regards,
-Fred

Hi KevinA,

Thank you for the review! We're really happy to hear you're enjoying the decent sound quality of the Sony WF-C710N headphones.

We apologize for any initial confusion you experienced with the pairing process. We understand that getting set up can sometimes be tricky, and we appreciate your feedback on this. We're always looking for ways to make our products more user-friendly.

For future reference, you can always find helpful pairing guides and troubleshooting tips on our support website to make the process smoother.

https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001825933.html

We're glad that despite the initial challenge, you're now able to enjoy your music!

Thank you for choosing Sony.

Regards,
Dominick

Hi DavidB,

We are sorry to hear that the earbuds are slipping out during your workouts.

We recommend trying the different sizes of hybrid silicone rubber earbud tips included in the box to find a more secure and snug fit for exercise.

For more tips on choosing the right earbud tips, please visit our official Help Guide: https://helpguide.sony.net/mdr/wfc700n/v1/en/contents/TP1000782012.html

Thanks for choosing Sony.

Best regards,
Eliab

Hi Storage, thanks for your feedback. We're glad to hear that you're enjoying the noise cancellation and music quality on your WF-C710N earbuds. However, we sincerely apologize for the difficulty you've encountered with receiving calls trough them.

To assist you with the calls, we recommend checking out this helpful guide: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001827927.html
It provide you with the necessary steps to resolve the issue.

Thanks for considering Sony products and for letting us know about this issue.
Sincerely,
Estefany

Thank you for the review, Vadi!

We’re impressed to hear you’re using your WF-C710N earbuds while playing drums! It’s great to know the Noise Canceling is working perfectly for you without sacrificing the audio quality you need.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hello Delory,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you have experienced with your WFC710N earbuds. We understand how frustrating it can be when features like the tap controls don’t perform as expected, battery life feels shorter, and the low battery alerts are not clear. We also regret the dissatisfaction with the Bluetooth range and the lack of clear user guidance included in the packaging.

To address these issues, we recommend the following steps:

Please update your earbuds’ firmware to Version 1.0.5, which can improve performance and fix some known issues: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c710n/software/00369643

Review the troubleshooting guide for additional tips and solutions: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001825813.html

Additionally, we appreciate your feedback regarding the Sony Sound Connect app and user instructions. We will share your comments with our team to enhance future user experiences.

If these steps don’t resolve the problems, please reach out to our dedicated support team for advanced assistance. You can find contact options here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We are committed to helping you get the best from your Sony products and appreciate your patience.

Best regards,
-Fred

Hi BogdanF,

It’s great to hear that you are enjoying your WF-C710N headphones so far!

We appreciate your honest feedback regarding the customization of the tap functions. While we design our pre-set controls to be intuitive, we understand that having more flexibility to tailor them to your specific workflow would be even better. We will certainly share your thoughts with our product team as they look for ways to improve future updates and designs.

Thank you for making Sony a part of your daily listening experience.

Best regards,
Dominick

Hi Nolan,

Thanks for that great 5-star review! We're so glad you're happy with the noise canceling of your WF-C710N earbuds. The Active Noise Canceling technology is designed to help you tune out distractions and focus on your music. We also appreciate your feedback on the bass; you might be able to find the perfect sound for your taste by using the equalizer in the Sony Sound Connect app to customize the sound profile.

Thanks for choosing Sony, and have a great day!
DiegoV

Hi Disappointed,

Thank you for the review. We appreciate the comments as feedback is great for us to keep improving and delivering excellence with our products. Regarding to your concerns, the device will notify you when the battery is running low by an audible alert, but you can always check the battery status through the Sony Sound Connect app. Also, to find ways to interact with your buds, we will be adding a link to the touch sensor functions so you can get familiar with it: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001827238.html. We hope you can get to enjoy the amazing Sound quality and the great Noise cancelling the headphones will deliver!

Thanks for choosing Sony products. Have a great day!
DiegoV

Hi KennithF,

We are so glad to hear you're enjoying the sound quality and bass on your WF-C710N earbuds! Since you mentioned using them for exercise, you'll be happy to know they feature an IPX4 water-resistance rating, making them perfect for handling sweat during your workouts.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Neil,

Thank you for choosing Sony!

We couldn't be happier to hear that you appreciate the rich bass sound and noise cancellation of your WFC710N earbuds. Thank you for highlighting their value, and we acknowledge your feedback on battery life. We appreciate your support!

Best regards,
-Fred