Customer Ratings & Reviews

Hi LuisR,

We are thrilled to hear that these are the best hands-free earbuds you've used! It’s great to know you're enjoying the excellent sound quality.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Cjdunn62,

It’s rewarding to hear that your new headphones have delivered such a high-quality audio experience. We aim to pair premium sound and dependable noise cancellation with great value, so knowing that you find your purchase well worth the investment is fantastic. Your confidence in our product means a lot to us, and we are glad they are a perfect fit for your audio needs.

Thank you for making Sony your choice for everyday listening.

Regards,
Dominick

Hi TimT!
Thanks for the feedback! We are honored to hear that your WF-C710N earbuds are working perfectly for you, especially in such a busy industrial setting.

These earbuds feature a long lasting battery and a quick charge function for when you're in a hurry. They also have a compact, comfortable design and a special structure that helps reduce wind noise during your outdoor calls.

We really appreciate you choosing Sony!
Best regards,
Estefany

Hi Brandon,

Thanks for taking the time to leave a review! We're so glad you're enjoying the WFC710N earbuds. It's great to hear that you like all the features, love the sound quality, and that the setup process was a breeze. We hope you continue to get a lot of enjoyment out of them!

Thank you for choosing Sony!

Regards,
Dominick

Hi PamM,

We appreciate your candid feedback on the WF-C710N earbuds, noting the decent sound quality but highlighting the difficulties you face with the bulkiness and fit due to having small ears, which causes them to fall out when you are moving. We understand this significantly limits your use, and we recommend ensuring you have tried the smallest ear tips (XS size) that came in the box, as a secure fit is crucial; you should twist the unit slightly to help it slide deeper into the ear canal, as detailed in our help guides. Regarding the battery life, the WF-C710N is rated for up to 8.5 hours of continuous use (with Noise Cancelling on), providing multiple sessions of listening before needing to go back into the charging case; if you are consistently getting significantly less than this, please ensure the ANC is turned off when not needed, as this is the biggest battery draw, and if the issue persists, contact our support team for troubleshooting: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for choosing Sony.

Best regards, Eliab

Hello EduardoR,

Thank you for choosing Sony!

We're elated to hear that you enjoy the clear sound quality of your WF-C710N earbuds and that they accompany you well on your travels. Knowing our products can provide comfort and excellent audio while on the go is truly rewarding for us.

Best regards,
-Fred

Hello BeckyJ,

Thank you for considering Sony products.

We apologize for the issues you are experiencing with the WF-C710N earbuds, specifically the right earbud not staying connected initially and the tap control not adjusting the volume. To help improve your experience with the WF-C710N model, please try the following steps:

Update the firmware to Version 1.0.5: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-c710n/software/00369643

Reset the headset: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html

Initialize the headset to restore factory settings: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html

Change the Bluetooth priority setting to Priority on Stable Connection: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548871.html

If the problem continues after these steps, please contact our dedicated support team for advanced troubleshooting. You can access all contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We appreciate your patience and want to ensure this gets resolved for you.

Best regards,
-Fred

Hello GeorgeC,

Glad to hear you're loving your Sony headphones! We're committed to delivering great sound for the cost, and it's fantastic that you're experiencing that. We also pour a lot into our Sony | Sound Connect app to give you incredible control and customization, so we're thrilled you find it so valuable. Thanks for the positive feedback!

Thanks for choosing Sony, have a fantastic day!
DiegoV

Thank you for the fantastic review, Marvin!

We are so glad to hear that you are loving the extensive battery life and great sound quality on your WF-C710N. We put a lot of work into making sure our noise cancellation hits the mark for daily use, so it is awesome to hear it is working out perfectly for you.

Thank you for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Thank you for the fantastic review, LidiaS!

We are absolutely thrilled to hear that you are loving your new earbuds and that the quality is hitting the mark for you. It’s wonderful to know you’d recommend them to others! We designed the WF-C710N to deliver great sound in a compact package, and we’re so glad they are a perfect fit for you.

Thank you for choosing Sony and for sharing your recommendation with the community!

Best regards, Gus, Sony Social Media Team

Hi ShunP,

We’re thrilled to hear that the earbuds are a hit! We take great pride in our noise-canceling technology and are so glad it's providing an awesome listening experience.

Thanks for choosing Sony.

Best regards,

Eliab

Hi AngusS!
Thank you for sharing your feedback on the Sony WF-C710N earbuds. We're glad to hear that you appreciate their sound quality. However, we apologize for the inconvenience caused by the occasional metallic sound during video playback.

To address this issue, we recommend the following steps:

-Reset the earbuds: place the units in the charging case with the lid open. Press and hold the reset button on the back of the case for about 20 seconds. The indicator will flash orange for 5 seconds, then turn off. Once it’s off, release the button.
https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html

-Initialize the earbuds: Place the headset units in the charging case with the lid open. Press and hold the initialize button on the back for about 15 seconds until the indicator flashes orange. Release the button within 5 seconds. When the indicator flashes green 4 times, the reset is complete. This restores factory settings and deletes all pairing information.
https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html

For more troubleshooting steps and recommendations, please visit this link: https://www.sony.com/electronics/support/articles/00293255

We hope these steps help improve your experience with the WF-C710N earbuds. If the problem continues, please don't hesitate to contact our customer support for further assistance: https://www.sony.net/support-contact

Thanks for considering Sony and letting us know about this issue.
Best regards,
Estefany

Hi RollerGirl,

We're delighted to hear that your Sony earbuds are making such a wonderful impression! Thank you for sharing your 5-star rating and noting how easy they are to set up, as well as their compact case and exceptional battery life. It's fantastic to know you're enjoying clear call quality and a fast connection—that seamless experience is what we strive for!

Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.

Hi MichaelG,

We're pleased to learn that you appreciate the quality of your Sony headphones and thank you so much for the 4-star rating. We understand sensitivity to touch and bass depth are important to your listening experience—your feedback is truly valued. Your Sony WFC710N delivers clear sound and a lightweight, comfortable design for everyday use, and we're grateful you chose them.

Thank you for choosing Sony—hope your day is as smooth as your listening experience!
DiegoV.

Hi Pv88,
Thank you so much for your review of the WF-C710N earbuds!
It brings us great satisfaction to hear that you find the sound clear and clean, the setup easy, and that you highly recommend them, especially noting the great price point.

Thanks for choosing Sony. We really appreciate you sharing this positive feedback!
Warm regards,
Estefany

Hi MichaelE,

Thank you for sharing your feedback! We are glad to hear you are enjoying the good sound quality and solid battery life of your new earbuds.

Thanks for choosing Sony.

Best regards,
Eliab

Hi User364168,

We are pleased to learn that you are enjoying the comfortable fit and the sleek look of your white earbuds! It is wonderful to hear that the minimal sound leakage is providing you with a more private and immersive listening experience.

Thank you for trusting Sony.

Best regards,
Dominick

Hi KaturaN,

Thanks for sharing your review of the WF-C700N Truly Wireless Noise-Cancelling Headphones! We're so glad to hear you're enjoying the headphones and find them easy to connect to all your Bluetooth devices—that seamless integration is a key goal for us! It's wonderful that you highly recommend them.

We also appreciate your honest note on the physical fit. Comfort is critical, and we know that not all sizes work perfectly for every user. Remember that the WF-C700N comes with a variety of earbud tip sizes. Taking the time to test each one often helps secure the best fit for comfort and optimal noise cancellation!

Thanks again for the great feedback and for choosing Sony!

Sincerely, Jenn.

Hello BrianG, thanks for your review of the WF-C710N headphones!

We can't be happier to hear the headphones are delivering excellent sound quality for a great value! Your feedback on the 4/5 value rating versus a 3.5 overall sound rating for any headphones is really insightful. We designed the WF-C710N to hit a sweet spot, providing effective noise canceling and enjoyable sound quality at a very accessible price point, making them an excellent choice for everyday listening and on-the-go use.

We truly appreciate you sharing your perspective—and for choosing Sony!

Sincerely,
Jenn.