Customer Ratings & Reviews

Thank you so much for your great review of the WF-C700N, IsmaelC!

We are delighted to hear that you find these earbuds so comfortable and that they fit so well. We designed them with an ergonomic surface to conform to the shape of your ear, ensuring a secure and comfortable fit even during long listening sessions. It's wonderful to know that our design efforts have made a positive difference in your experience.

We appreciate you choosing Sony and sharing your feedback!

Best regards,
Gus, Sony Social Media Team

Hi Arod,

Thank you for considering Sony products.

We sincerely apologize for any inconvenience caused by the WF-C710N earbuds, which have encountered problems with ambient sound and inconsistent charging levels.

To address charging issues, make sure both earbuds are seated correctly in the charging case, as misalignment or debris can disrupt the charging process. It’s also important to regularly clean the charging contacts on both the earbuds and the case using a dry cloth or cotton swab. Please refrain from using compressed air, as it might push dust further into the sound outlets or microphones.

Always utilize the provided USB Type-C cable for charging, as third-party cables may not be compatible. Connect directly to a power source or computer, and avoid using a USB hub.

If you continue to face difficulties, please follow these steps to resolve the connection and noise-canceling issues:

Resetting the headset: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html

Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html

Please remember that your unit is covered by a one-year warranty. If the issue continues after you have followed the provided steps, feel free to reach out to us at socialsupport@am.sony.com. Kindly include the following information in your email:

- Name:
- Best Buy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience; we're looking forward to helping you get these matters sorted out!

Best regards,
-Fred

Thank you for the fantastic review, Ryun!

We are absolutely thrilled to hear how much you are enjoying the noise canceling on your WF-C710N earbuds! It’s wonderful to know that the Quick Attention Mode is making your listening experience more convenient.

Thank you for choosing Sony and for sharing your experience!

Best regards, Gus, Sony Social Media Team

Hi CynthiaH!
Thanks so much for sending in your feedback on the WF-C710N earbuds.
We are pleased to learn that your husband has been enjoying them while mowing the lawn and for other activities!

We hope he’s also enjoying the Digital Noise Canceling feature for when he needs peace and quiet, as well as the Ambient Sound Mode for when he needs to stay aware of his surroundings.

Thank you for choosing Sony!
Best regards,
Estefany

Hello User4950,

Thank you for choosing Sony!

We're honored to hear that you are enjoying the noise-canceling feature and the great sound quality of your WFC710N earbuds. Your positive feedback truly motivates us to continue delivering products that enhance your listening experience.

Best regards,
-Fred

Thank you for the fantastic review, PeterF!

We are so glad to hear that your WF-C710n are providing a comfortable fit and a seamless pairing experience. It’s great to know they are hitting the mark for you. Thank you for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Hi BrittneyH!
It is fantastic to know that you would highly recommend the WF-C710N and that they are performing so well for you!

We appreciate you choosing Sony!
Best regards,
Estefany

Thank you for the review, LimberS!

We're so glad you're enjoying the sound quality and noise canceling on your WF-C710N. It’s awesome to hear they’re hitting the mark for you!

Thanks for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Thank you so much for sharing your feedback, Alex! We're delighted to hear your mom is loving her new WF-C710 headphones and that you both appreciate how great they look. Stories like yours highlight the joy our products can bring to families. If your mom has any favorite features or if you have questions in the future, we'd love to hear more from you. Thank you for choosing Sony to help create special moments!

Best regards,
Gus
Sony Social Media Team

Hi SteveO0O91! Thank you so much for your kind words. It brings us great joy to hear that you’re enjoying our WF-C710N earbuds.
With their exceptional sound quality and advanced noise-canceling capabilities, they truly elevate your listening experience.

Thank you for choosing Sony!
Best regards,
Estefany

Hi RosalbaF,

Thanks for the great review! We're excited to hear you're enjoying your WF-C710N earbuds, and we're especially glad that the connectivity has been reliable. We know that connectivity is a key feature, so we're glad to hear they're performing well for you!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi jrbcell7,

Thank you for the outstanding review! We are so happy to hear that the sound and quality are exactly what you've come to expect from Sony, and we hope you enjoy the unique look of that Glass Blue finish.

Thanks for choosing Sony.

Best regards,
Eliab

Hi ShawandaM!
We are truly delighted to hear your feedback on the WF-C710N earbuds! It's fantastic to know that you find it pairs seamlessly with your phone and other Sony products.

The WF-C710N offers impressive noise cancellation and long-lasting battery life, making it a great choice for immersive audio experiences.

Thank you for choosing Sony!
Best regards,
Estefany

Hello AndreR,

Thank you for choosing Sony!

We couldn't be happier to hear that you appreciate the quality and sound of the WFC710N earbuds, especially the noise-canceling feature. Your recognition of the earbuds' performance means a lot to us, and it encourages us to continue delivering products that enhance your audio experience. We’re glad these earbuds have become a valuable part of your daily routine.

Best regards,
-Fred

Hello Henry,

Thank you for choosing Sony!

We're elated to hear that the WFC710N earbuds offer good noise canceling and sound quality at a low price. Your feedback encourages us to continue delivering great audio experiences.

Best regards,
-Fred

Hello Tyler,

Thank you for choosing Sony!

We're honored to hear that the WFC710N earbuds are delivering effective noise cancellation and helping you block out background noise. It's wonderful to know they are enhancing your listening experience as intended.

Best regards,
-Fred

Hi JoshZ,

We are delighted to hear that your new earbuds are providing such an awesome experience! It is wonderful to know that you are enjoying the sound quality, lightweight design, and the seamless connectivity across your devices.

Thank you for trusting Sony.

Regards,
Dominick

Hi DAVID,

That's wonderful to hear that the sound quality and noise cancellation of your WF-C710N earbuds have surpassed your expectations. We're glad you're enjoying a superior listening experience!

Thanks for choosing Sony.

Best regards,
Eliab

Hi JonathanA,

It makes us really happy to hear that your earbuds are working great for you! While we are glad you were able to resolve the initial connectivity with Windows, we are thrilled that you are now enjoying the performance and the value of your new product.

Thank you for trusting Sony.

Regards,
Dominick

Hi StephanieS,

We’re glad you love the sound! To improve the fit and keep them secure, we recommend trying a different size of the included earbud tips for a tighter seal.

Thanks for choosing Sony.

Best regards,

Eliab