Customer Ratings & Reviews

Hi LuckyL,

We are sorry to hear you are experiencing occasional audio cutouts and ambient sound issues, but glad to hear the noise canceling is great overall. For the intermittent cutouts, please try setting the Bluetooth Connection Quality to "Prioritize Stable Connection" within the Sony | Sound Connect app, as this often resolves brief disconnections. For the "weird" ambient sound in noisy areas, this can sometimes be caused by the headset picking up very high-frequency or sudden environmental noises; try adjusting the Ambient Sound control level in the app or briefly disabling the function if you are in an unusually loud environment. If the issue persists after changing the connection setting, please contact Sony Product Support at 1-800-222-7669 for dedicated troubleshooting assistance.

Thanks for choosing Sony.

Best regards, Eliab

Thank you for your honest feedback, nhalstead!

We’re thrilled to hear that the audio quality and noise canceling of your WF-C710N are keeping up with your Bose headset—that is high praise! We appreciate your comments on the build materials and the app experience. We chose these specific textures to keep the earbuds lightweight and durable for daily use, but we understand that "feel" is a big part of the experience.

Regarding the app, we recently updated it to Sony | Sound Connect to improve the interface and make navigation smoother. We hope these updates make the UX feel a bit more manageable for you!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi RDB82,

We are thrilled to hear you're satisfied with the sound and value of your WF-C710N Truly Wireless Noise-Canceling Earbuds! Enjoy your great listening experience.

Thanks for choosing Sony. Best regards, Eliab

Hello Luchi,

Thank you for choosing Sony!

We're excited to hear that you love your WFC710N earbuds and that they bring back fond memories of your previous pair. Your praise for the volume, color, and bass truly means a lot to us. Thank you for your heartfelt recommendation!

Best regards,
-Fred

Hi URJr,

We are pleased to hear that the WF-C710N earbuds are a great fit for your workouts! Their IPX4 water-resistance rating makes them an excellent choice for handling sweat, while the Glass Blue design adds a unique, stylish touch to your gym gear.

Thanks for choosing Sony.

Best regards, Eliab

Hi KenT,

It is most rewarding to hear that you’ve found these to have the best sound! We are delighted that they are comfortable and effective enough to be part of your nightly routine. Knowing that our technology helps you relax and enjoy your favorite audio as you drift off is wonderful to hear.

Thank you for choosing Sony!

Regards,
Dominick

Thank you for your review, user323699!

We're delighted to hear that you find the WF-C710N to be an awesome product! It's especially rewarding to know that the microphone's sound quality meets your expectations, as our development team works hard to deliver a great experience for phone calls.

We also truly appreciate you giving a shout-out to the customer service and the cashier. It's wonderful to hear that they helped make your purchase a smooth and enjoyable one.

Thank you for choosing Sony!

Best regards,
Gus, Sony North America Customer Support

Hi NevinB!
We are thrilled to hear your positive feedback about the WF-C710N earbuds! It's wonderful to know that you're exploring the top-quality bass and the app's extensive sound customization options. With so many features to discover, we’re confident that you’ll continue to enjoy an exceptional listening experience.

Thank you for choosing Sony!
Best regards,
Estefany

Thank you for the fantastic review, Jasmin!

We are so pleased to hear that your WF-C710N earbuds are very comfortable and are perfect for your needs.

We design our earbuds for a secure and comfortable fit during all-day wear, and it's rewarding to know they are serving you well.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for your review, RolandoC!

We're so pleased to hear that your WF-C710N earbuds are working great for you and that you are enjoying the good music quality.

It's also wonderful to know that you're experiencing strong and reliable connections with both your TV and phone. We focus on stable Bluetooth performance, so your feedback is appreciated!

Thanks for choosing Sony!

Best regards,
Gus, Sony Social Media Team

Thank you for sharing your experience with the WF-C710N, Pablo! We're glad to hear you found them to be a great value and that their sound quality enhances your walks. Your satisfaction means a lot to us, and it's wonderful to know that Sony headphones are your top choice.
Thanks for choosing us!

Gus,
Sony North America Customer Support

Hello Tyler,

Thank you for choosing Sony!

We're honored to hear that the WFC710N earbuds are delivering effective noise cancellation and helping you block out background noise. It's wonderful to know they are enhancing your listening experience as intended.

Best regards,
-Fred

Hi BrittneyH!
It is fantastic to know that you would highly recommend the WF-C710N and that they are performing so well for you!

We appreciate you choosing Sony!
Best regards,
Estefany

Hi Paulc35,

Thank you for the wonderful 5-star review! We truly appreciate your continued loyalty and trust in Sony earbuds across multiple generations.

It’s fantastic to hear that the WF-C710N is performing so well for you, especially with its great sound, features, and improved range. We value your feedback as a long-time user, and we’re thrilled you are enjoying this latest upgrade!

Thanks for choosing Sony and enjoy your music!

Regards,
Dominick

Hello iPhone,

Thank you for choosing Sony!

We're excited to hear that you appreciate the style and performance of the WFC710N earbuds. It’s wonderful to know they’re delivering just what you were looking for. Thank you for sharing your positive experience—it encourages us to continue crafting products that blend design and quality seamlessly.

Best regards,
-Fred

Hi Nanocell,

That is awesome to hear! We are thrilled that you have no complaints about the WF-C710N Truly Wireless Noise-Canceling Earbuds and are especially enjoying the great bass response.

Thanks for choosing Sony.

Best regards, Eliab

Hi MORGAN,

Thanks for this wonderful review!

We're so glad to hear you're enjoying the great sound of the WF-C710N earbuds, and It's fantastic that you were able to get such a great offer!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony North America.