Customer Ratings & Reviews

Hello Jessa,

Thank you for considering Sony products.

We regret that the noise canceling function on your WFC710N earbuds did not perform as expected. We recognize the importance of effective noise cancellation for a satisfactory listening experience. To enhance performance, please ensure that Ambient Sound Mode is disabled in the Sound Connect app and that Noise Cancelling is activated. Additionally, trying different eartips may improve noise isolation. For detailed instructions on adjusting these settings, please visit: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548866.html

We are committed to resolving this issue for you. If the problem persists, we recommend contacting our dedicated support team for advanced troubleshooting.

You will find all necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi Znaa,

Thank you for the 5-star review! We are pleased to hear that your WFC710N earbuds are working well and that the Active Noise Cancellation (ANC) works great. We appreciate this very specific feedback regarding the fit. We understand that finding the perfect fit can be a challenge, especially when ear size is a factor, and we'll certainly keep this in mind as we continue to refine the design of our truly wireless products.

Best regards,
Dominick

Thank you for sharing your feedback, Donjon!

We’re glad to hear you are enjoying the sound quality and value of your WF-C710N earbuds!

We would like to gently mention that these are actually a genuine Sony product! We take great pride in our engineering, and we're thrilled that the performance exceeded your expectations for the price. We hope you continue to enjoy the noise canceling and great audio for a long time to come.

Welcome to the Sony family!

Best regards,

Gus, Sony Social Media Team

Thank you for the fantastic review, RomanG!

We are absolutely thrilled to hear that you’re loving your first pair of Sony buds so much that you already picked up a second set! That is the ultimate compliment. The WF-C710N is designed to be that perfect "everyday" companion, and it sounds like they’ve found a permanent spot in your routine.

Welcome to the Sony family! If you ever need help getting the most out of your noise-canceling settings or customizing your sound, we’re here for you.

Best regards,
Gus, Sony Social Media Team

Thank you for your candid feedback, user884669.

We're glad to hear that you are enjoying the good sound quality of your WF-C710N earbuds!

However, we are very sorry to hear that you're having trouble with both the fit and the irregular connection. This is certainly not the reliable experience we aim for with our products.

To help with the fit, we recommend trying the different sized earbud tips included in the box to find the best seal for your ear. A secure fit often improves both sound and stability.

For the irregular connection, we'd like to help you troubleshoot this to ensure a stable wireless experience. Please reach out directly to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

We appreciate you choosing Sony and look forward to helping you get the most out of your earbuds!

Best regards,
Gus,
Sony Social Media Team

Thank you so much for your wonderful feedback, GabrielD! We're delighted to hear you're enjoying the great sound quality and amazing noise cancellation of your WF-C710N headphones. Our goal is to provide an immersive listening experience through features like Dual Noise Sensor Technology, which automatically analyzes your environment and applies the most effective noise-canceling filter for clear, uninterrupted sound enjoyment.

To help you continue enjoying your headphones at their best, we recommend regularly cleaning the earbuds and charging contacts to maintain optimal performance. Also, making sure the earbuds fit snugly in your ears ensures both comfort and maximum noise cancellation. If you ever have questions or need support, feel free to reach out!

Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi Victor, thank you so much for taking the time to share your feedback about the WF-C710N. We are thrilled to hear that you find the sound quality impressive!

The WF-C710N is designed with advanced noise cancellation technology and features a comfortable fit, ensuring you can enjoy your favorite music without distractions.

Thank you for choosing Sony!
Best regards,
Estefany

Hi MarthaT,

It is truly wonderful to know that your gift has been such a success! We are glad to hear that the WF-C710N is providing a seamless and enjoyable listening experience. We take great pride in creating products that are intuitive and reliable enough to be the perfect gift for any occasion, and we're so glad to hear that these earbuds are performing well for their new owner.

Thank you for trusting Sony.

Regards,
Dominick

Hi LuannN!
Thank you for your feedback. We are thrilled to hear that the WF-C710N earbuds are effectively eliminating background noise and providing clear, crisp voice quality!

Thanks for choosing Sony!
Best regards,
Estefany

Hi Devb,

It is great to hear that you are finding so much value in your WF-C710N earbuds! We worked hard to pack high-end features—like our Digital Sound Enhancement Engine (DSEE) and reliable Noise Sensor technology—into a compact, affordable design. Knowing that you would definitely recommend them to others is the best feedback we could ask for, as we aim to make high-quality audio accessible to everyone.

Thank you for trusting Sony with your daily listening.

Regards,
Dominick

Hi Sparky,

We are thrilled to hear that you find your new earphones beautiful and that the quality is exactly what you were looking for when you want a break from your larger headphones.

The WFC710N is a fantastic choice for those on the go, offering Digital Noise Cancelling to block out unwanted background noise and an extra-long battery life of up to 15 hours so you can enjoy your music all day.

Thank you for choosing Sony.

Regards,
Dominick

Hi TabreciaF,

We are honored to hear that the WFC710N made such a fantastic impression and that your husband was so surprised by his gift. It is wonderful to know that the performance exceeded your expectations, especially considering the value they offer. Knowing that our products can play a part in such a special moment is truly the best feedback we can receive.

Thank you for choosing Sony.

Regards,
Dominick