Customer Ratings & Reviews

Hi DerikE,

That's wonderful to hear! We're thrilled you find the Sony WF-C710N Wireless Noise-Cancelling Headphones to be such a great purchase.

It sounds like you're really appreciating the blend of high quality, affordability, and the effective, adjustable noise cancellation we designed into them.

Thank you for choosing Sony and for your fantastic 5-star review! We're delighted you're enjoying your WF-C710N headphones!
DiegoV
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Hi MayankV,

We are beyond pleased to hear that you think the sound quality of the WF-C710N earbuds is awesome! It's also great that you're finding the built-in voice assistance feature to be so useful. We design our audio products to offer both exceptional performance and smart convenience.

Thank you for your positive feedback and for choosing Sony!

Regards,
Dominick

Hi jrbcell7,

Thank you for the outstanding review! We are so happy to hear that the sound and quality are exactly what you've come to expect from Sony, and we hope you enjoy the unique look of that Glass Blue finish.

Thanks for choosing Sony.

Best regards,
Eliab

Hi BrittneyH!
It is fantastic to know that you would highly recommend the WF-C710N and that they are performing so well for you!

We appreciate you choosing Sony!
Best regards,
Estefany

Hi DrTenor,


That's wonderful to hear! We are delighted that you are enjoying the excellent sound quality and superb noise cancellation of your WF-C710N Truly Wireless Noise-Canceling Earbuds.

These earbuds are designed to deliver a fantastic listening experience by blocking out distractions while keeping the sound crisp and clear, all at a great value.

Thank you for choosing Sony.

Best regards,
Eliab

Hi CDLMiguel,

It is most rewarding to hear that you are happy with the performance of the Sony WF-C710N headphones! We are thrilled that the audio reproduction meets your standards and that you recognize the excellent value of this model. Thank you for your 5-star review and for choosing Sony!

Best regards,
Dominick

Thank you for your review, JorgeO!

We are so pleased to hear that you love your WF-C710N earbuds and that you find the sound amazing. It's also great to know you're happy with the price. We designed these earbuds to provide a great listening experience at an accessible value, so it's rewarding to hear we succeeded.

Thanks again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello Tyler,

Thank you for choosing Sony!

We're honored to hear that the WFC710N earbuds are delivering effective noise cancellation and helping you block out background noise. It's wonderful to know they are enhancing your listening experience as intended.

Best regards,
-Fred

Hi Ethan,

Thanks for the great feedback!

We're delighted to hear that the noise canceling works well and that you find the sound quality decent on your WF-C710N earbuds. We especially appreciate you noting that the whole package offers great value for the price!

Thanks for choosing Sony.

Sincerely,
Jenn.

Thank you so much for your great review of the WF-C700N, IsmaelC!

We are delighted to hear that you find these earbuds so comfortable and that they fit so well. We designed them with an ergonomic surface to conform to the shape of your ear, ensuring a secure and comfortable fit even during long listening sessions. It's wonderful to know that our design efforts have made a positive difference in your experience.

We appreciate you choosing Sony and sharing your feedback!

Best regards,
Gus, Sony Social Media Team

Hi CynthiaH!
Thanks so much for sending in your feedback on the WF-C710N earbuds.
We are pleased to learn that your husband has been enjoying them while mowing the lawn and for other activities!

We hope he’s also enjoying the Digital Noise Canceling feature for when he needs peace and quiet, as well as the Ambient Sound Mode for when he needs to stay aware of his surroundings.

Thank you for choosing Sony!
Best regards,
Estefany

Thank you for the fantastic review, Ryun!

We are absolutely thrilled to hear how much you are enjoying the noise canceling on your WF-C710N earbuds! It’s wonderful to know that the Quick Attention Mode is making your listening experience more convenient.

Thank you for choosing Sony and for sharing your experience!

Best regards, Gus, Sony Social Media Team

Hi Arod,

Thank you for considering Sony products.

We sincerely apologize for any inconvenience caused by the WF-C710N earbuds, which have encountered problems with ambient sound and inconsistent charging levels.

To address charging issues, make sure both earbuds are seated correctly in the charging case, as misalignment or debris can disrupt the charging process. It’s also important to regularly clean the charging contacts on both the earbuds and the case using a dry cloth or cotton swab. Please refrain from using compressed air, as it might push dust further into the sound outlets or microphones.

Always utilize the provided USB Type-C cable for charging, as third-party cables may not be compatible. Connect directly to a power source or computer, and avoid using a USB hub.

If you continue to face difficulties, please follow these steps to resolve the connection and noise-canceling issues:

Resetting the headset: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829718.html

Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/2986/v1/en/contents/TP1001829717.html

Please remember that your unit is covered by a one-year warranty. If the issue continues after you have followed the provided steps, feel free to reach out to us at socialsupport@am.sony.com. Kindly include the following information in your email:

- Name:
- Best Buy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience; we're looking forward to helping you get these matters sorted out!

Best regards,
-Fred

Hi JoshZ,

We are delighted to hear that your new earbuds are providing such an awesome experience! It is wonderful to know that you are enjoying the sound quality, lightweight design, and the seamless connectivity across your devices.

Thank you for trusting Sony.

Regards,
Dominick

Hi RosalbaF,

Thanks for the great review! We're excited to hear you're enjoying your WF-C710N earbuds, and we're especially glad that the connectivity has been reliable. We know that connectivity is a key feature, so we're glad to hear they're performing well for you!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Thank you for the fantastic review, StokesEmpire!

We’re so glad you gave our WF-C710N earbuds a shot after your previous pair stopped working. It’s great to hear that the reviews led you to us and that the value is hitting the mark for you.

Welcome to the Sony family!

Best regards,
Gus, Sony Social Media Team

Hi StephanieS,

We’re glad you love the sound! To improve the fit and keep them secure, we recommend trying a different size of the included earbud tips for a tighter seal.

Thanks for choosing Sony.

Best regards,

Eliab

Hi JonathanA,

It makes us really happy to hear that your earbuds are working great for you! While we are glad you were able to resolve the initial connectivity with Windows, we are thrilled that you are now enjoying the performance and the value of your new product.

Thank you for trusting Sony.

Regards,
Dominick

Hi ShawandaM!
We are truly delighted to hear your feedback on the WF-C710N earbuds! It's fantastic to know that you find it pairs seamlessly with your phone and other Sony products.

The WF-C710N offers impressive noise cancellation and long-lasting battery life, making it a great choice for immersive audio experiences.

Thank you for choosing Sony!
Best regards,
Estefany

Hello WILMERG!
We are immensely pleased to hear that your WF-C710N is working so well for you and that you find the charging process so convenient.

These earbuds are designed to be small and light so they stay comfortable in your ears all day long. They feature noise canceling technology to help you tune out distractions, and the compact charging case is easy to slip into your pocket for power on the go.

We appreciate you choosing Sony!
Best regards,
Estefany