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Customer Ratings & Reviews

Your price for this item is $179.99

Customer reviews

Rating 3.7 out of 5 stars with 1030 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers frequently mention the WF-SP700N Sport True Wireless Noise Cancelling Earbud Headphones for their sound quality, comfort, and fit. Many customers find that the earbuds fit well and stay in place, even during physical activities. However, some customers have concerns about the battery life and volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,030 of 1,030 reviews
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it great awesome sound and great bass for a small Sony earphones product

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Low charge life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a pair, love the design and the fit however the first pair I purchased the battery didn’t last more than 30 minutes. I returned them for a new pair. I can not even get two hours of listening time. Very disappointed - another pair down!!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lilyb299,

      Thank you for bringing this to our attention. Please allow us to help you and make this a better experience. Kindly send us an email at [email protected] including my name, model number and this feedback post in the email. Hope to hear from you.

      Regards,
      David Sony_US

  • Cons mentioned:
    Charging case

    Rated 1 out of 5 stars

    Charging? Not so fast!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh, you think your headphones are going to be charged and ready for you to go workout. Sadly, no, only one is; it maybe it’s both are dead. The case has been plugged in for hours, but due to the dodgy design, your headphones can be in the case, but not charging. You wouldn’t know though, since the little lights were on when you shut the lid. It’s like the refrigerator door, are you sure the light goes out? I hate these headphones. Their only redeeming quality is they provide a reasonably good excuse for not going to the gym, making it not a character flaw on my part.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark,

      We always appreciate customers who take time to give us their feedback. We will forward this feedback to the right department.

      Regards,
      David Sony_US

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not as advertised

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ugh, I am so disappointed in these. My husband bought them as a gift for me. Unfortunately I am stuck with them thanks to Best Buy's ridiculously dismal 14-day return policy. One hour and 26 minutes. That's how long I can listen on a full charge before the battery goes dead. I am a distance runner. An hour and 26 minutes is not enough to get me through a race or even a long training run. So these are collecting dust while I'm back to wearing my corded earbuds. Beware!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Terrible battery life !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great but don’t plan on having them in long . You’ll be recharging in about 3 hours

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NOT worth the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a college student and I have a sound sensitivity disorder, so I always wear noise cancelling headphones in class to stay focused. I bought this pair because my other Bose headphones broke, but am very disappointed with the quality of these headphones. When watching movies/TV shows with these headphones, there is ALWAYS a 1-2 second sound delay which drives me crazy. I did some research to see if maybe I got a faulty pair, but apparently this issue is "to be expected" with Bluetooth headphones. Any other Bluetooth headphones I've ever used have never done this. For almost $200, the sound should not have this big of a delay. The noise cancelling is almost absent which, for me, is a deal-breaker. The Bose are much more expensive, but I would highly recommend them. No sound delay, and you can turn the noise cancelling up and down in steps to control how much ambient noise you can hear. But the Sony, no thanks.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Elise!

      We are sorry to hear that this unit failed to meet your expectations. Please refer to the link below and check the precautions to avoid sound issue: https://helpguide.sony.net/mdr/whch500/v1/en/contents/TP0001613525.html

      If you are unable to resolve your concern, please email us at [email protected] with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:
      Best Time to Call:

      Regards,

      Jay Sony_US

  • Rated 2 out of 5 stars

    Not a fan of the size

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    being that i have a small head I didn't bother turning them on or connecting to my phone. I put one in my ear and the buds are BIG! They look horrible in my ear. I plan to return. this is mainly because I need something smaller nothing to do with the sound.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EEM05, Your feedback is our priority. We will forward this feedback to the right department. Regards, David Sony_US

  • Rated 1 out of 5 stars

    Weird...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought the active noise cancelling would be really great, but I think it's too much to ask out of ear buds. These are weird kidney shape and not particularly comfortable set of ear buds. When I used the phone mode, listeners could hardly hear me and I could barely hear myself. Perhaps it was one of the software settings for ambient sound. Just too many options. I want ear buds to connect to bluetooth, play my music, work when making calls, and sound great. That seems to be too much to ask for these ear buds.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got these as a gift and I am so happy with them!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage. These are NOT truly wireless. Ending up have to file a geek squad claim and then I invested in a post of AirPods instead

    No, I would not recommend this to a friend