Customer Ratings & Reviews

Hi Matt, we're glad you like the sound quality and fit of our product. We're sorry to hear that you have an issue with your SONY unit. Please try following this link to isolate the issue:

https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755684.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Z1halton, we're glad you like the sound quality and noise canceling feature of our product. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. Thank you for choosing SONY. ~Èarl

Hi elunnin,
Thank you for your positive review. We appreciate that you like the sound quality and noise cancellation of the WFSP800N Headphones. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. We regret to hear the discomfort that your are experiencing overtime. Sony takes into consideration all feedback to improve the performance and quality of our products and services. Thank you for choosing Sony! - Chris

Hi KitKat, we're glad you like our product. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. Thank you for choosing SONY. ~Earl

Hi HomeOfficeUser,
Perfect! We're thrilled to hear that headphones links easily with your smartphone. Glad to hear that you like the voice notification, range, comfortable fits and use of only one earbuds. The WF-SP800N headphones feature Adaptive Sound Control which is a smart function that automatically detects what you're up to—for example, running, walking, waiting or traveling—then adjusts ambient sound settings to suit your environment. You can also customize the settings to your preferences using the Sony | Headphones Connect app—it can even learn favorite locations, such as the gym or park. With an IP55 rating for water and dust resistance, they can be washed, making them perfect for active lifestyles and outdoor use. They also offer up to 18 hours of battery life, stable 5.0 Bluetooth connectivity and EXTRA BASS for a deep, punchy sound. Thanks for choosing Sony! - Kris

Hi Orozcowestcott, we're glad you like our product. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. Thank you for choosing SONY. ~Earl

Hi LGTV, we're glad you love our product. We're sorry to hear that you have an issue with your SONY unit. When you finish talking, tap the touch sensor on the left or right unit of the headset twice (with an interval of about 0.4 seconds) to end the call. If you received a call during music playback, music playback resumes automatically after ending the call. You may follow this link for more details:

https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002757658.html?search=phone%20call

Focus on nothing but your goals with the WF-SP800N truly wireless noise-canceling sports headphones. Featuring IP55 water and sweat resistance, they also offer long battery life, stable Bluetooth® connectivity, and EXTRA BASS™ for a deep, punchy sound. Thank you for choosing SONY. ~Earl

Hi 1959, we're glad you like our product. A great birthday indeed. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. Thank you for choosing SONY. ~Earl

Hi LoveToShop, great! We're glad you love the quality and color of our product. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. Thank you for choosing SONY. ~Earl

Hi Rain,
Amazing! Thank you such a great review. We're glad to hear that you are enjoying the sound and comfortable fit with your new headphones. The WF-SP800N headphones feature Adaptive Sound Control which is a smart function that automatically detects what you're up to—for example, running, walking, waiting or traveling—then adjusts ambient sound settings to suit your environment. You can also customize the settings to your preferences using the Sony | Headphones Connect app—it can even learn favorite locations, such as the gym or park. With an IP55 rating for water and dust resistance, they can be washed, making them perfect for active lifestyles and outdoor use. They also offer up to 18 hours of battery life, stable 5.0 Bluetooth connectivity and EXTRA BASS for a deep, punchy sound. Thanks for choosing Sony! - Kris

Hi Moran, Thank you for the 5-star rating! We're glad to hear you're satisfied with the comfortable and secure fit of the headphones. When you feel the noise canceling function and low-frequency sound are insufficient, change the earbuds to ones that feel more sealed. When changing the earbuds, try the earbud sizes in order from the larger sizes to the smaller sizes. The size of the left and right earbuds may be different. Thanks for choosing Sony! -Sam

Hi OfficeRoadWarrior, we're glad you like the call quality and battery life of our product. We're sorry to hear that you have an issue with your SONY unit. To maximize the effectiveness of Noise Canceling and to achieve optimal Sound Quality (particularly bass frequencies) it is important to minimize any gap that exists between your ears and the earbuds. Please choose the size of earbuds and arc supporters that results in the tightest seal. (Try the earbud sizes in order from larger to smaller.) A tighter seal may also be achieved by lightly pulling up on the top of the ear and twisting the headset as you place it in your ear. To achieve maximum stability select the size of the arc supporter that fits comfortably and snugly inside your ear grooves. If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl

Hi Axenga, we're glad you like the sound quality and comfort of our product. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. To maximize the effectiveness of Noise Canceling and to achieve optimal Sound Quality (particularly bass frequencies) it is important to minimize any gap that exists between your ears and the earbuds. Please choose the size of earbuds and arc supporters that results in the tightest seal. (Try the earbud sizes in order from larger to smaller.) A tighter seal may also be achieved by lightly pulling up on the top of the ear and twisting the headset as you place it in your ear. To achieve maximum stability select the size of arc supporter that fits comfortably and snugly inside your ear grooves.

Thank you for choosing SONY. ~Earl

Hi Robert, Thank you for your feedback. We regret to hear that the WFSP800N failed to meet your expectations. This is definitely not the listening experience we want you to have.
To maximize the effectiveness of Noise Canceling and to achieve optimal Sound Quality (particularly bass frequencies) it is important to minimize any gap that exists between your ears and the earbuds. Please choose the size of earbuds and arc supporters that results in the tightest seal. (Try the earbud sizes in order from larger to smaller.) A tighter seal may also be achieved by lightly pulling up on the top of the ear and twisting the headset as you place it in your ear. To achieve maximum stability select the size of arc supporter that fits comfortably and snugly inside your ear grooves.

If you feel annoyed or uncomfortable with White noise or Wind noise, please change [NC/Ambient] mode to [OFF].
How to change [NC/Ambient] settings:

If you have never connected to the Sony | Headphones Connect app: change [NC/Ambient] settings by tapping the touch sensor on the left headset.
If you have previously connected to the Sony | Headphones Connect app: change [NC/Ambient] settings using the Headphones Connect app => [Sound] -> [Ambient Sound Control] -> toggle left to turn off.
Please note: As part of normal operation, you may hear a slight hiss or whisper after you turn on your headphones. This is the operating sound of the noise-cancelling function. This is not a malfunction. If this isn’t what you are describing please contact us directly.

Please email the below information to [email protected] or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:

Sincerely,
Carl

Hi Munchys, we're glad you like the sound quality and the bass of our product. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. Thank you for choosing SONY. ~Earl

Hi Nick,
Fabulous! We're glad that you found the best headphones that suits your needs and expectations. The WF-SP800N headphones feature Adaptive Sound Control which is a smart function that automatically detects what you're up to—for example, running, walking, waiting or traveling—then adjusts ambient sound settings to suit your environment. You can also customize the settings to your preferences using the Sony | Headphones Connect app—it can even learn favorite locations, such as the gym or park. With an IP55 rating for water and dust resistance, they can be washed, making them perfect for active lifestyles and outdoor use. They also offer up to 18 hours of battery life, stable 5.0 Bluetooth connectivity and EXTRA BASS for a deep, punchy sound. We value your your opinion with the wireless charging and will have it noted as it helps to improve our future products. Thanks for your feedback and choosing Sony! - Kris