Customer Ratings & Reviews
- Model:
- WFSP800N/L
- SKU:
- 6408359
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the WF-SP800N True Wireless Noise-Cancelling In-Ear Headphones for their excellent sound quality, comfortable fit, and long battery life. They also appreciate the affordable price point and the impressive bass. However, some users have experienced connectivity issues, particularly when using the phone, and a few have found the volume to be insufficient.
This summary was generated by AI based on customer reviews.
Decent
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the sound but the wings pops off a lot. Could just be my ears. They do get uncomfortable after long sessions
I would recommend this to a friendOk for casual use.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app is a great feature, but these always fell off during jogs and HIIT workouts.
I would recommend this to a friendNot good for working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are not good for working if you are sweating because they don't want to stay in your ear.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi kc89, we're sorry to hear that you had returned your SONY unit. When the volume adjustment function is assigned to the touch sensor with the “Sony | Headphones Connect” app, you can adjust the volume on the headset during music playback. Even when the volume adjustment function has been assigned to the touch sensor with the “Sony | Headphones Connect” app, you cannot adjust the volume on the headset during a call. Adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, install the “Sony | Music Center” smartphone app and adjust the volume on the “Sony | Music Center” app. Our customer service is happy to assist you. We hope you would reconsider SONY again. ~Earl
Ok headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product and I will definitely recommend to other people
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Trueboss1, we're glad you like our product. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Painful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these but they are very painful to use. They press on my ear and after a very short time this hurts very bad. They do sound good and are easy to use but my not be good for some ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi yyoddball,
We do apologize for the inconvenience. We provide different sizes of hybrid silicone rubber earbuds so you can find the perfect fit for your ears to maximize sound quality and minimize outside noise. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset. We also recommend you to our excellent animated tutorial in the Sony Headphones Connect App itself. The WF-SP800N animated tutorial in the Sony Headphones Connect App shows very clearly how to obtain a proper fit: - Tap the 3 vertical dots at the top right of the app Tap “WF-SP800N Tutorial
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Happy to help,
David
- Cons mentioned:Volume
Not what I expected!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I heard good things about sony headphones, earbuds, etc. These earbuds did not stand up to the hype. The fit was weird FOR ME and the volume was not loud enough FOR ME. I even downloaded the app for the earbuds. Still did not help out any. So I quickly returned them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Scrappy, we're sorry to hear that you had returned your SONY unit. To achieve optimal Sound Quality (particularly bass frequencies) it is important to minimize any gap that exists between your ears and the earbuds. You could have chosen the size of earbuds and arc supporters that results in the tightest seal. (Trying the earbud sizes in order from larger to smaller.) A tighter seal may also be achieved by lightly pulling up on the top of the ear and twisting the headset as you place it in your ear. To achieve maximum stability select the size of arc supporter that fits comfortably and snugly inside your ear grooves. We hope you could trust SONY again. ~Earl
Great for sitting still. That's about it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microphone is horrible for taking calls in the car, any bumps you hit comes through on the call. While running you can hear the pounding of your feet in your ears with these in that make it super distracting. I've had them for two weeks and the right ear bud is already going out. I missed the return date by one day or they would be sitting at Best Buy's customer service right now. Super disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Caleb, we're sorry to hear that you have an issue with your SONY unit. To maximize the effectiveness of Noise Canceling and to achieve optimal Sound Quality (particularly bass frequencies) it is important to minimize any gap that exists between your ears and the earbuds. Please choose the size of earbuds and arc supporters that results in the tightest seal. (Try the earbud sizes in order from larger to smaller.) A tighter seal may also be achieved by lightly pulling up on the top of the ear and twisting the headset as you place it in your ear. To achieve maximum stability select the size of arc supporter that fits comfortably and snugly inside your ear grooves. We have our support team that always happy to assist you if you need help. Feel free to please email us at [email protected] with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
~Earl
- Cons mentioned:Connection
Horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible sound quality and conection is spotty. Left and right dropped signal.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rayc104, thank you for purchasing our product. We're sorry to hear that you have an issue with your SONY unit. Please set the headset to “Priority on stable connection” mode using the Headphone Connect app. If this headset is used within 10 m (30 feet) of a wireless LAN device, turn off the wireless LAN device. For sound quality issues, you may follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755703.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Cons mentioned:Connection
Didn’t work out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok the left one kept turning off by itself after a couple months so I returned them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Luis, We sincerely apologize for the experience that you had with your WFSP800N headphones and it's unfortunate that the unit had to be returned. The issue with the left earbud can be resolved by Resetting and Initializing the headphones. We appreciate your feedback and we hope you consider Sony in your future purchase. -Chris
Ear piece
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too bulky for me. Picks up even the sound of my breathing and footsteps. Not sure i can get use to it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mondot, thank you for purchasing our product. We're sorry to hear that you have an issue with your SONY unit. If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755729.html?search=noise%20canceling
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Very underwhelming.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling doesn’t cancel, noise reduction minimal. At random times the sound cuts off from the left earbud, there is about two seconds of silence, then a gong-like noise followed by the sound coming back on. I emailed Sony support, no response. I did note this was a problem with Sony’s higher-end earbuds, with digital noise canceling, and for those earbuds Sony sent out a software fix.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Thomas, we're sorry to hear that you have an issue with your SONY unit. To maximize the effectiveness of Noise Canceling and to achieve optimal Sound Quality (particularly bass frequencies) it is important to minimize any gap that exists between your ears and the earbuds. Please choose the size of earbuds and arc supporters that results in the tightest seal. (Try the earbud sizes in order from larger to smaller.) A tighter seal may also be achieved by lightly pulling up on the top of the ear and twisting the headset as you place it in your ear. To achieve maximum stability select the size of arc supporter that fits comfortably and snugly inside your ear grooves. For the sound skipping, you may follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755706.html?search=sound
If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number: ~Earl
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. I would definitely recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SB8976,
Thank you for an amazing review and recommendation! We appreciate to know that you are enjoying your new headphones. The WF-SP800N headphones feature Adaptive Sound Control which is a smart function that automatically detects what you're up to—for example, running, walking, waiting or traveling—then adjusts ambient sound settings to suit your environment. You can also customize the settings to your preferences using the Sony | Headphones Connect app—it can even learn favorite locations, such as the gym or park. With an IP55 rating for water and dust resistance, they can be washed, making them perfect for active lifestyles and outdoor use. They also offer up to 18 hours of battery life, stable 5.0 Bluetooth connectivity and EXTRA BASS for a deep, punchy sound. Thanks for choosing Sony! - Kris
Works great.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Works great when watching how to videos.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Prissy, we're glad you love our product. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. Thank you for choosing SONY. ~Earl
No worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed at all took back next day went with jbird Vista they rock also apple ear pods nice samsung sucked
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Curt, we're sorry to hear that you had returned your SONY unit. We would like to know the reason why you took it back. We have our support team that always happy to assist you if you need help. You may email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you reconsider SONY. ~Earl
- Pros mentioned:Battery life, Fit, Sound quality
Amazing headphones!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a thorough test of the new Sony’s I can say with confidence that they are one of the best true wireless noise canceling headphones available. They are light, sound amazing, fit very well and the noise canceling on them is very good. I wore them under my ear protection and was able to hear everything just fine, my work area is loud, upwards of 114db, the Sony’s didn’t get fazed at all. Batter life is great, listened to them for about 10 hrs straight with the noise canceling on & had about 50% battery left. The app works very well, had no issues with set up or connecting.
I would recommend this to a friend Hmm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to try it because its sony. No sony earbuds will fit in my ears. For the price, a bit expected.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi THE1, thank you for purchasing our Truly Wireless Noise-Canceling Headphones for Sports.
To maximize the effectiveness of Noise Canceling and to achieve optimal Sound Quality (particularly bass frequencies) it is important to minimize any gap that exists between your ears and the earbuds. Please choose the size of earbuds and arc supporters that results in the tightest seal. (Try the earbud sizes in order from larger to smaller.) A tighter seal may also be achieved by lightly pulling up on the top of the ear and twisting the headset as you place it in your ear. To achieve maximum stability select the size of arc supporter that fits comfortably and snugly inside your ear grooves. Thank you for choosing SONY. ~Earl
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like the sound I returned these if they were 25 bucks totally worth it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Chadilac,
Thank you taking the time to write this review. We regret to hear that we were not able to meet your expectations with the sound quality. We'd like to help turn your experience around. To maximize the effectiveness of Noise Canceling and to achieve optimal Sound Quality (particularly bass frequencies) it is important to minimize any gap that exists between your ears and the earbuds. Please choose the size of earbuds and arc supporters that results in the tightest seal. (Try the earbud sizes in order from larger to smaller.) A tighter seal may also be achieved by lightly pulling up on the top of the ear and twisting the headset as you place it in your ear.
You may also refer to this link if you hear low sound quality on the headphones. https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755703.html
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Kris
They’re ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These worked great with my Samsung phone, but they suck when I switch to IPhone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello KA88, We are sorry to hear that you are having an issue while using your wireless headphones with your iPhone. We can isolate this issue by following the guide from this link: https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755660.html. We can also reset the unit if still unresolved: https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755682.html.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
No quality calls
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No like distorted calls at the beginning of the connection
No, I would not recommend this to a friendSony - WF-SP800N True Wireless Noise-Cancelling In
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fit good in the ear but could be a little louder but over all are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cueball008, we're glad you like the overall performance of our product. The WF-SP800N truly wireless sports headphones combine long battery life, resistance to water and sweat, and deep bass sound with digital noise canceling. So when the going gets tough, they won't let you down. You may follow this link if you encounter issues with low sound level:
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755708.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl