Customer Ratings & Reviews
- Model:
- WFSP800N/L
- SKU:
- 6408359
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the WF-SP800N True Wireless Noise-Cancelling In-Ear Headphones for their excellent sound quality, comfortable fit, and long battery life. They also appreciate the affordable price point and the impressive bass. However, some users have experienced connectivity issues, particularly when using the phone, and a few have found the volume to be insufficient.
This summary was generated by AI based on customer reviews.
Good, could be Better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good, they just don’t stay in your ears when doing aggressive weight training.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zaya, we're glad you like our product. To maximize the effectiveness of Noise Canceling and to achieve optimal Sound Quality (particularly bass frequencies) it is important to minimize any gap that exists between your ears and the earbuds. Please choose the size of earbuds and arc supporters that results in the tightest seal. (Try the earbud sizes in order from larger to smaller.) A tighter seal may also be achieved by lightly pulling up on the top of the ear and twisting the headset as you place it in your ear. To achieve maximum stability select the size of arc supporter that fits comfortably and snugly inside your ear grooves.
If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
- Cons mentioned:Volume
Lost
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I accidentally bought this, I thought that i was buying a different pair of Sony ear buds. They aren't loud, no bass . I currently have no idea where they are at, and I don't care because I don't use them.
No, I would not recommend this to a friend Extremely disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Biggest problem is the in call audio quality was so poor for those I called that we couldn't even stay on the line for even short calls. They also were rather large and very uncomfortable, I couldn't keep them in my ears for more than 20 minutes without a lot of pain. I had got these to replace a pair of Jaybirds and these weren't near as loud or dynamic sounding also the 360 sound feature is useless as it only works with 4 apps and they're not ones that anyone uses so it's completely useless to me. Overall I am extremely disappointed with these and I just exchanged them for the newest Jaybirds which already sound and feel much better!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Downtown81, we're sorry to hear that you had exchanged your SONY unit with another brand.
Making sure that using a smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset is recommended as noise may hear if the smartphone or mobile phone is too close to the headset.
It is advisable to choose the size of earbuds and arc supporters that results in the tightest seal to achieve comfort and optimal Sound Quality. A tighter seal may also be achieved by lightly pulling up on the top of the ear and twisting the headset as you place it in your ear. To achieve maximum stability select the size of arc supporter that fits comfortably and snugly inside your ear grooves. The optimization for 360 Reality Audio can be found on this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-sp800n/articles/00233342
We have our Support team that always happy to assist. You may email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you reconsider SONY again. ~Earl
- Cons mentioned:Connection
bad purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.though the headphones do not disconnect and have a good base and everything they don't connect during calls they keep disconnecting very often for every 2 minutes. waste of money .
No, I would not recommend this to a friend - Cons mentioned:Connection
Not worth your time or the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan. Keep losing the connection to my iPhone even when it’s in my hand. Noise canceling is marginal at best. Left headphone goes silent from time to time for several seconds…
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Srush08053, thank you for purchasing our product. We suggest setting the headset to “Priority on stable connection” mode. When connecting the headset to a Bluetooth device, use the headset at least 10 m (30 feet) away from the wireless LAN device. Please follow this link for more details:
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755706.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Earbud touch sensors will drive you insane.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the most annoying headphones I have ever had the displeasure of using. If you have long hair avoid them entirely. The touch sensitivity on the left bud is literally a hair-trigger. Even completely deactivating the functionality of the earbud, it chimes in about once to twice every. single. song. No way to stop it as it slowly drives you to madness. Will be returning this weekend and looking into any other manufacturer.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi robbie5643,
Thank you for sharing your experience with the WFSP800N In-Ear headphones. We're sorry to hear that you are having issues with the touch control sensitivity of the unit. We value feedback and we'd like to help make this a better experience. Please make sure that the software is updated as it helps to improve the overall performance of the headphones. If you have discomforts on the left earbuds while using the touch sensor, you may change the assignment of the functions to the touch sensors of both the left and right units using the “Sony | Headphones Connect” app. You can also change the settings that do not assign the music playback function, noise canceling function, Ambient Sound Mode and playback volume adjustment function, etc.
If the headphones are not working properly, resetting or initializing the headset may help resolve issues on the headphones. For reference, please open this link: https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755682.html
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
- Pros mentioned:Comfort
Disappointing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable but they disconnect frequently. Noise cancellation is nonexistent. I’m giving up on noise canceling earbuds. I’ll stick to my Bose over ear for that.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mlm7314, Thank you for the feedback on your experience with your WFSP800N. While we're glad to hear you like the comfortable fit of the unit, we regret to know that you're having connectivity and noise cancelation issues.
To ensure you get the best Bluetooth connection and to prevent the headphones from losing connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection” using the Sony Headphones Connect App.
Also, If the size of the earbuds does not match the size of the ear holes, or the earbuds are not properly worn, the noise canceling function and sound quality may be significantly affected.
When you feel the noise canceling function is insufficient, change the earbuds to ones that feel more sealed.
When changing the earbuds, try the earbud sizes in order from the larger sizes to the smaller sizes.
The size of the left and right earbuds may be different.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Earful Of Noise… Forget About the Cancellation.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall not easy to use, and it kept giving feedback during phone calls, the fit wasn’t that great for an in ear earphones. Definitely surprise at the low quality from a SONY product.
No, I would not recommend this to a friendNot worth it. Better options available
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed in the sound quality and design. My wife's AirPods sound better than these and they are very bulky. They stick way out of the ear and are not great for sleeping.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidCadia, we're sorry to hear that you have issues with your SONY unit. For low sound quality issues, please follow this link:
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755703.html?search=sound%20quality
The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset. Please check this link for more details:
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755518.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Ear bud is too big
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Falls out of ears easily when doing yard work or moving around a lot. Would like a smaller ear bud next time. Would definitely try another brand next time
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Pugs,
Thank you for reaching out to us. We're sorry to hear that the headset is falling out on your ears. If you already change the size of the earbuds that matches the size of your ear holes, twist the headset to secure the arc supporter to your ear grooves to prevent the unit from falling on your ears. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset. M-sized arc supporters also come attached to the left and right units of the headset at the time of purchase .If you feel the size of the arc supporters does not fit to your ears, change the arc supporters to another size to comfortably and snugly fit your left and right ears. For reference: https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755518.html
We greatly appreciate your feedback and thanks again for shopping Sony. - Kris
Good product with fixable flaws
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is ok but the ear design isn’t tight enough to prevent noise. The headphones have a hard time reconnecting to one device after it hooks up to another device.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Peztillence, we're sorry to hear that you have issues with your SONY unit. To maximize the effectiveness of Noise Canceling and to achieve optimal Sound Quality (particularly bass frequencies) it is important to minimize any gap that exists between your ears and the earbuds. Please choose the size of earbuds and arc supporters that results in the tightest seal. (Try the earbud sizes in order from larger to smaller.) A tighter seal may also be achieved by lightly pulling up on the top of the ear and twisting the headset as you place it in your ear. To achieve maximum stability select the size of arc supporter that fits comfortably and snugly inside your ear grooves.
You may follow this link of you have issue with connecting to Bluetooth:
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755660.html
If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Under Performed!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WF-SP800N True Wireless Noise-Cancelling In-Ear Headphones did function as expected. It would not perform noise canceling and it would not perform the Aware function either no matter the options i would choose on the Sony app. It did not fit or sit well in the ear canal. It would not create a seal. The sound quality was aweful especially the Bass, which they are known for. Will never purchase a Sony product ever again.
No, I would not recommend this to a friendDoesn't fit well in my ears
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good. Sound cancelling is inferior to other ear buds in the same price range. Tends to fall out often, not a good fit in my ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Seebow, We regret to hear that you are having issues with your Sony in-ear noise canceling headphones. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Make sure you are using the right size of earbuds according to the size of your ears and you are wearing the in-ear headphones correctly. This will also helps to prevent the headphones to fall off. For more details, please visit the links below:
- https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755729.html
- https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002757649.html
- https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755518.html
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Loud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these when riding my bike and there is quite a lot of wind buffeting so not the best for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bculbz,
Thank you for sharing your experience with us. We're sorry to hear that we were not able to meet your expectations with the headphones. If you hear or feel uncomfortable with white noise or wind noise, please change [NC/Ambient] mode to [OFF].
How to change [NC/Ambient] settings:
- If you have never connected to the Sony | Headphones Connect app: change [NC/Ambient] settings by tapping the touch sensor on the left headset.
- If you have previously connected to the Sony | Headphones Connect app: change [NC/Ambient] settings using the Headphones Connect app => [Sound] -> [Ambient Sound Control] -> toggle left to turn off.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Kris
Review of Sony-WF-SP800N
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what was either advertised or what was expected! Low quality sound and headphones! The sound isn't as good as the old Bose earbuds or Apple Air Pod Pros. Also, they aren't very noise-cancelling, as advertised! I think the people reviewing these items need to go out there and try other manufacturers items out before handing out such generous, undeserved reviews!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Review, we're sorry to hear that our product failed to meet your expectations. Please set the sound quality mode to "Prioritizes the sound quality" in the Headphone Connect app. Also, to maximize the effectiveness of Noise Canceling and to achieve optimal Sound Quality (particularly bass frequencies) it is important to minimize any gap that exists between your ears and the earbuds. Please choose the size of earbuds and arc supporters that results in the tightest seal. (Try the earbud sizes in order from larger to smaller.) A tighter seal may also be achieved by lightly pulling up on the top of the ear and twisting the headset as you place it in your ear. To achieve maximum stability select the size of arc supporter that fits comfortably and snugly inside your ear grooves.
Thank you,
Earl
Sony Social Media Team
not my thing
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was like an AM radio.....it was not full sounding at all. Best Buy was awesome with both the purchase and return though!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Melissa,
Thank you for purchasing the WFSP800N. We regret that we were not able to meet your expectations with sound quality of the headphones and that unit had to be returned. This is definitely not the shopping experience we want our customer to have. Updating the software via the Sony Headphone | Connect app as it helps improve the overall performance of the headphones, customizing the settings to your preferences using the Sony | Headphones Connect app and isolating the connection from your connected device may help resolve this issue.
We appreciate your feedback and hope that you will shop Sony again in the future
Sincerely,
Kris
- Cons mentioned:Volume
Did not like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume was low .gave it right back.i had so much hope for this no good.i bought ankers instead alot better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi studboy, we're sorry to hear that you had returned your SONY unit. We could have fixed the issue by turning up the volume of the connected device. When the volume adjustment function is assigned to the touch sensor with the “Sony | Headphones Connect” app, you could adjust the volume on the headset during music playback. Even when the volume adjustment function has been assigned to the touch sensor with the “Sony | Headphones Connect” app, you cannot adjust the volume on the headset during a call. You could adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, the “Sony | Music Center” smartphone app can be installed on your phone and you adjust the volume on the “Sony | Music Center” app. SONY has customer support that always happy to assist you. We wish you could consider SONY again. Thank you. ~Earl
- Pros mentioned:Comfort, Sound quality
Does the Job
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice bluetooth earbuds, comfortable, with good sound and very easy to pair. The first thing I noticed was the ease of pairing the earbuds with my bluetooth devices. I was able to pair them with my laptop as well as my phone without difficulty. The sound is excellent, I tested the phones with a selection of streaming sources, and music genres. My favorite tends to be big band, but whether i played big band, classical or rock, the sound was excellent. It also handled streaming video without problems. If I had an issue with the earbuds, it was with the charging cable. It was far too short and any attempts to use it for charging the earbuds left the charging port dangling in mid air. I just switched out the too short cable with another USB-C cable and found that it charged just fine. For that reason I didn't downgrade the rating.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Very comfortable, great sound!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable to wear. They come with four sizes of ear pieces to get the fit just right. The sound is crystal clear and has deep bass. A single charge lasts a very long time and the charging/holding box is both convenient and protective
I would recommend this to a friend Works for phones but not great for treadmills
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work well. You need to have an app to pair. Won’t work well with devices other than your phone where you can’t download app
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BKeithB, we're sorry to hear that our product failed to meet your expectations. This unit is mainly used with smartphones or music players. You may try following this link when connecting the unit with other Bluetooth devices:
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002928774.html
We have our support team that always happy to assist if you need help. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thank you for choosing SONY. ~Earl