Customer Ratings & Reviews
- Model:
- WFSP800N/L
- SKU:
- 6408359
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the WF-SP800N True Wireless Noise-Cancelling In-Ear Headphones for their excellent sound quality, comfortable fit, and long battery life. They also appreciate the affordable price point and the impressive bass. However, some users have experienced connectivity issues, particularly when using the phone, and a few have found the volume to be insufficient.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connection
Nooooo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never stayed connected to my iPhone and when it did only one would work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Itsonlyron,
Thanks for sharing your experience so far with your new WF-SP800N headphones. We regret your experience with our product and we apologize if the unit disconnects from the paired device occasionally. We have taken note of your issues. Please allow us to help you and turn this into a better experience. The communication between the devices will be poor if there is an obstruction between the unit and the connected device. Try the following:
To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”.
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002757664.html
If the one side of the headset does not produce sound, your headset may not be charging properly. Place the headphones in the charging case and check to see if the charging indicator light up. For more information, check here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-sp800n/articles/00229323
If the issue still occurs, please make sure that your headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements. For instructions, please check the link here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-sp800n/downloads
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Great sound, not comfortable
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound dead amazing!! But after a while, they fall out or begin to hurt the ear, tried all different top size
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sunshine, while we are glad that you like the sound quality, we regret that the headphones fall out and hurt your ear. This is definitely not the listening experience we want you to have. We'd love to help you troubleshoot your problem and turn this into a pleasant experience.
Our WFSP800Ncomes in various sizes of earbuds. To keep the headphones from falling out, please select the earbuds that best fit and wear them correctly for a comfortable listening experience. You may also refer to the link below if your ears hurt when putting on and wearing headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-sp800n/articles/00015243
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Terrible!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every call I made, the person I was talking to would tell me there was a lot of noise, even after downloading the app and turning the noise canceling on. Ear buds are big, charging case is huge, terrible product. Returned it and bought Jabra 75 (no app needed)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Fernando, we're sorry to hear that you had returned your SONY unit. It is recommended using a smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset, as noise may result if the smartphone or mobile phone is too close to the headset. SONY takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make SONY better. We have our support team that always happy to assist you. You may email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you reconsider SONY again. ~Earl
get Bose- these are uncomfortable and unreliable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fall out ALL the time and just not comfortable. Noise quality is good but one ear is already not working and just turns off whilst running- so irritating. Not happy, wish I had gone with Bose- my sports ones are still going strong after 5 years of intense use. Just got these because they have no wires and are water resistant. Btw, they are not.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Redoyster,
Thank you for reaching out to us. While we're glad you like the noise cancelling features of the unit, we're sorry to hear the discomforts that you are experiencing with the headphones and issue on one of the earbuds. The WFSP800N comes with different sizes of earbuds to ensure there is a great fit for all ear sizes and an optimal noise canceling experience. As a suggestion, to reduce discomfort while wearing the headphones, try to use the right size according to the size of your ears. The size of the left and right earbuds may be different. Please choose the size of earbuds and arc supporters that results in the tightest seal. (Try the earbud sizes in order from larger to smaller.) A tighter seal may also be achieved by lightly pulling up on the top of the ear and twisting the headset as you place it in your ear. To achieve maximum stability, select the size of arc supporter that fits comfortably and snugly inside your ear grooves. To maximize the effectiveness of Noise Canceling and to achieve optimal Sound Quality (particularly bass frequencies) it is important to minimize any gap that exists between your ears and the earbuds.
If there is no sound or sound only from one side of the earbud headphones, please try some steps on this link that may fix the issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-85x800h/articles/00229323
You may also open this link with regards the water resistance specification of the headphones: https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002928785.html?search=water
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Kris
No good for phone calls
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used them twice for phone calls, and both times there was cracking and popping noises going on during the calls.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Toad, we're sorry to hear that you have an issue with your SONY unit. You may check the audio settings of the Bluetooth device to make sure the sound is output from the headset during a call. Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile. If the issue persists, initialize the unit. Place the headset into the charging case, leave the lid of the charging case open, then hold your fingers to the touch sensors on both the left and right units of the headset for about 10 seconds. Release your fingers within 10 seconds after the indicators (red) of the headset start flashing. The indicators (blue) flash 4 times, and the headset is initialized. If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Clicking
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No matter what I do every-time I wear them I can hear a click click click click click in my right ear. I’ve adjusted them over and over again, tried the different size ear pieces, and nothing works. It goes away for a bit and then right back to clicking. I hate these things but I’m stuck with them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nick, we're sorry to hear that you have an issue with the right earbud of your SONY unit. Please follow these steps to isolate the issue. Keep the headset away from a microwave oven, wireless LAN device, etc. Move the headset away from the connected device. Reset the unit. Please follow this link:
https://www.sony.com/electronics/support/audio-video/articles/00245673?category=audio-video
If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Not as advertised
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling does not work very well. My sons JABRA ARE INCREDIBLE
No, I would not recommend this to a friendSony earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds are complicated to use especially needing an app on your phone to operate.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Svengali, We’re sorry to hear you did not have a great experience. The WFSP800N can actually be used with or without the app. The Sony | Headphones Connect app allows you to customize the audio settings to your preferences and there is a built-in equalizer too.
For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony wireless headphones by visiting our Sony Support website(http://www.sony.com/esupport) to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents who would be glad to help.
For further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Cons mentioned:Volume
Don't like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't like them the volume is not loud enough a d is to big
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rich, we're sorry to hear that you have an issue with your SONY unit. You may follow this link to isolate the issue: https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755708.html?search=low%20volume If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
I don't know what the purpose of these are.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Call quality is bad sound quality is okay. The left ear bud is the only one you can use independently. Unless there is a way to switch it to the right earbud and if there is a way I haven't found it. Complaints of a lot of static in my background and these things pick up all the background noise if you're on the phone call.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FedExguy, we're sorry to hear that you have a call quality issue with your SONY unit. Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile. Use a smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset. Noise may result if the smartphone or mobile phone is too close to the headset. You can also play music, make and receive calls, etc. when only one unit of the headset is worn on your ear.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Absolutely DO NOT purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst headphones I have ever purchased uncomfortable and uneven fit they do not sync with my phone consistently Samsung note 20 ultra. They are having issues charging in the case and the battery life is atrocious 50% power lasted approximately 1 hour when they claim to have a 9 hour life. I will be returning them on my next day off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sorlokken, we're sorry to hear that you have issues with your SONY unit. We would like to turn your opinion around. To maximize the effectiveness of Noise Canceling and to achieve optimal Sound Quality (particularly bass frequencies) it is important to minimize any gap that exists between your ears and the earbuds. Please choose the size of earbuds and arc supporters that results in the tightest seal. (Try the earbud sizes in order from larger to smaller.) A tighter seal may also be achieved by lightly pulling up on the top of the ear and twisting the headset as you place it in your ear. To achieve maximum stability select the size of arc supporter that fits comfortably and snugly inside your ear grooves.
It is recommended to set the [Priority on Stable Connection] mode using the Headphone Connect app which prioritizes the connection stability. When connecting the headset to a Bluetooth device, use the headset at least 10 m (30 feet) away from the wireless LAN device.
Usage hours may be different depending on the settings and conditions of use. Please check this link to know more about the operating time of the unit:
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002757646.html
If the battery depletes very fast beyond the normal operating time, initialize the unit by following the steps on this link to isolate the issue:
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755684.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Headphones.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable, wasnt answering the right way. Giving me a hard time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Linye,
We do apologize for the inconvenience. Please allow us to help you and make this a better experience. The earbud will be easier to slide deep into your ear if you pull up on the top of the ear lightly while twisting the headset. We also recommend you to our excellent animated tutorial in the Sony Headphones Connect App itself. The WF-SP800N animated tutorial in the Sony Headphones Connect App shows very clearly how to obtain a proper fit.
If you need further assistance, we are more than happy to help you out. Please email us at socialsupport@am.sony.com with the following details
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Ratings
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not meet my expectations! Overall it’s Okay product quality and sound.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Soundsproof, thank you for purchasing our product. We're glad you like the sound quality of it. We're sorry to hear that our product failed to meet your expectation. We would like to know more details on the issue. We have our support team that always happy to assist you. Please reach us by sending an email at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Don’t Work With Garmin Watch
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted to like these but they would suddenly stop working when paired with my garmin venu sq watch. I own a pair of over-the-ear Sony headphones and those work perfect with my watch so I’m not sure what’s going on with these. I had to return them and spend more money to get Bose but those work fine.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi James, we're sorry to hear that you had returned your SONY unit. It is recommended to bring the headset and the Bluetooth device within 1 m (3 feet) from each other. If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
This link is also helpful if you have issues that need to be fixed:
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755672.html
We have our support team that always happy to assist you. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you reconsider SONY again. ~Earl
Don’t buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t recommend buying these to be honest very poor sound and it took a very long time to pair to my phone and it wasn’t any easy process since I had to download an app just to pair them. I lost them a month later am glad I did I just ended up buying air pods
No, I would not recommend this to a friendSony "true wireless buds" suck.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate these headphones, I thout Sony was better than this. They are too heavy to stay in your ears with our without the uncomfortable gel wings this is my second attempt with sony true wireless buds and I was disappointed in both. I wish I could get a refund.
No, I would not recommend this to a friendNo actual noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was good, but there was no noticeable noise canceling.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LorddTurdNugget, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue with your SONY unit. To maximize the effectiveness of Noise Canceling and to achieve optimal Sound Quality (particularly bass frequencies) it is important to minimize any gap that exists between your ears and the earbuds. Please choose the size of earbuds and arc supporters that results in the tightest seal. (Try the earbud sizes in order from larger to smaller.) A tighter seal may also be achieved by lightly pulling up on the top of the ear and twisting the headset as you place it in your ear. To achieve maximum stability select the size of arc supporter that fits comfortably and snugly inside your ear grooves.
We have our support team that always happy to assist you. If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Skip it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money. The only reason Sony made this was to make you buy their top of the line. They don't work for sports it leaks sweat to your ears. The eartips comes off everytime you take them off regardless of the size, they all do the same.
No, I would not recommend this to a friendFail as noise cancellation.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellations suck for being a Sony headphone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sqt436,
Thank you for sharing your feedback with the WF-SP800N. We're sorry to hear that we're not able to meet your expectations with the noise canceling features of the headphones. We'd like to troubleshoot and isolate the issue. Please try some of these steps if the effect of noise canceling is not sufficient.
Make sure that the noise canceling function is turned on.
When you feel the noise canceling function and low frequency sound are insufficient, change the earbuds to ones that feel more sealed.
When changing the earbuds, try the earbud sizes in order from the larger sizes to the smaller sizes.
The size of the left and right earbuds may be different.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
Check that the Adaptive Sound Control is turned off.
Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
Should you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
I returned from Apple iPad Pro glad I did no compa
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money on these you’ll be taking them back, way too big for your ear, bad connection keeps dropping from Bluetooth, noise reduction is a joke, I returned for Apple iPad Pro, glad I did no comparison
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BobM, we're sorry to hear that you had returned your SONY unit. It is recommended to set the unit to “Priority on stable connection” mode. More details can be found on this link:
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755706.html?search=skip
If the effect of noise canceling is not sufficient, it is advisable to follow this link:
https://helpguide.sony.net/mdr/wfsp800n/v1/en/contents/TP0002755729.html?search=noise%20canceling
We have our support team that is always happy to assist. You may email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl