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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1055 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers express satisfaction with the WF-XB700 True Wireless In-ear Headphones, particularly praising the sound quality, battery life, bass, comfort, and price. Many customers find the sound quality to be great, with a perfect amount of bass. The battery life is also seen as a major pro, with many customers commenting on how long it lasts. Additionally, the headphones are considered comfortable to wear and are praised for their value for the price. On the downside, some customers have expressed concerns about the fit of the headphones, finding them to be a bit bulky. Others have mentioned that the volume could be louder.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,055 reviews
  • Rated 5 out of 5 stars

    Gotta hear these!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing ear buds. They actually stay in your ear!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bosesunglasses,

      You made the right choice! The WF-XB700s give you great deep and punchy sound in a bold distinctive look. The WF-XB700 headphones keep you going with up to 18 hours of battery life plus the ability to get 60 minutes of use from a 10-minute quick charge. The Ergonomic Tri-hold structure provides a secure fit, and the IPX4 design gives you long-lasting sound through rain and sweat. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Nice noise canceling Bluetooth headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife says they are awesome and she uses them for work

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GandalftheGrey, we are glad to hear your wife loves our WF-XB700 Truly Wireless Extra Bass Headphones. The WF-XB700s give you great deep and punchy sound in a bold distinctive look. The WF-XB700 headphones keep you going with up to 18 hours of battery life plus the ability to get 60 minutes of use from a 10 minute quick charge. The Ergonomic Tri-hold structure provides a secure fit, and the IPX4 design gives you long-lasting sound through rain and sweat. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Nice sounds but very uncomfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband bought these and returned two days after. They hurt his ears but he did say the sounds was great

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lbgo7, we regret to hear that the WFXB700 had to be returned. We are also glad to hear that your husband likes the sound quality. The WFXB700 earpiece comes in various sizes. Selecting the size that best fits and wearing the headphones correctly should fix the issue.


      Please be assured we take this very seriously and continuously strive to improve our products. Regards, Erin Sony_US

  • Rated 5 out of 5 stars

    Sounds amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony buds exceeded our expectations. Great value.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fredrod, we are glad to hear you are enjoying your new WF-XB700 Truly Wireless Extra Bass Headphones. The WF-XB700s give you great deep and punchy sound in a bold distinctive look. The WF-XB700 headphones keep you going with up to 18 hours of battery life plus the ability to get 60 minutes of use from a 10 minute quick charge. The Ergonomic Tri-hold structure provides a secure fit, and the IPX4 design gives you long-lasting sound through rain and sweat. Erin Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Sony - WF-XB700 True Wireless Headphones - Black

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound. Good price. Will use at work. Thx.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi thriftyspender, We are glad to hear you are enjoying your new WF-XB700 Truly Wireless Extra Bass Headphones. The WF-XB700s give you great deep and punchy sound in a bold distinctive look. The WF-XB700 headphones keep you going with up to 18 hours of battery life plus the ability to get 60 minutes of use from a 10 minute quick charge. The Ergonomic Tri-hold structure provides a secure fit, and the IPX4 design gives you long-lasting sound through rain and sweat. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved these earbuds! Will definitely buy again......

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ace8909, We are glad to hear you are enjoying your new WF-XB700 Truly Wireless Extra Bass Headphones. The WF-XB700s give you great deep and punchy sound in a bold distinctive look. The WF-XB700 headphones keep you going with up to 18 hours of battery life plus the ability to get 60 minutes of use from a 10 minute quick charge. The Ergonomic Tri-hold structure provides a secure fit, and the IPX4 design gives you long-lasting sound through rain and sweat. Thanks for choosing Sony! Erin Sony_US

  • Rated 3 out of 5 stars

    Trust me No Bass

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are bass lover, this buds not for you, I have special bass booster app same thing this buds no bass,I return this second day and buy Bose

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bult, we regret that the headphones failed to meet your expectations. Please be assured we take this very seriously and continuously strive to improve our products.  Sincerely, Erin Sony_US

  • Pros mentioned:
    Bass, Battery life, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    A great alternative to the other entry-level buds

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would choose these over the competitors buds for USB C charging alone but they actually have better sound than the others I've tried at this price point. The bass is rich and while the output is not as clear as their noise cancelling upgrade models, it's still very good. Fit and finish is classic Sony. Their build quality is as you'd expect. Excellent. I love the harder plastics Sony used on the case and the charging status light, while minimalistic, does it's job. Battery life is around 9 hours plus the charge case holds another full charge so 18 hours combined is great. Choose these for the Sony quality you love and stay for the USB C charging and 18hour battery

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Goconfigure, we are glad to hear you are enjoying your new WF-XB700 Truly Wireless Extra Bass Headphones. The WF-XB700s give you great deep and punchy sound in a bold distinctive look. The WF-XB700 headphones keep you going with up to 18 hours of battery life plus the ability to get 60 minutes of use from a 10 minute quick charge. The Ergonomic Tri-hold structure provides a secure fit, and the IPX4 design gives you long-lasting sound through rain and sweat. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Not good product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not comfortable. Good sound quality but not good for long term use; will return it

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Neil,

      Thank you for the feedback on your experience with your WF-XB700 True Wireless Extra Bass Stereo Headphones. While we're glad you like the great sound quality, we're sorry to know you feel uncomfortable using the headset for a longer period of time. We value your input and appreciate the feedback. It's unfortunate that you are considering returning the unit.

      For fit concern, the WF-XB700 features an Ergonomic Tri-hold structure design for a snugly and comfortably fitting. This does also come with an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, you will need to twist the headset to slide the earbud deep into your ear. Please refer to this helpful article for Note on wearing headphones (earbuds) for a long period of time:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-xb700/articles/00264069

      Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Jess Sony_US

  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Poor connection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s constantly losing connection to devices. When calling someone it sounds like you are under water.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ezekiel, thank you for posting your concern about your WFXB700. We are sorry to hear that you're having connection issues and when using these for phone calls. Allow us to help you and turn your experience around. Please email us at [email protected] with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Erin Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very very happy with these use them for our TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gran, Fantastic! We're thrilled to hear you are enjoying your new WF-XB700 Truly Wireless Extra Bass Headphones. The WF-XB700s give you great deep and punchy sound in a bold distinctive look. The WF-XB700 headphones keep you going with up to 18 hours of battery life plus the ability to get 60 minutes of use from a 10 minute quick charge. The Ergonomic Tri-hold structure provides a secure fit, and the IPX4 design gives you long-lasting sound through rain and sweat. Thank you for choosing Sony! Erin Sony_US

  • Rated 3 out of 5 stars

    Sony Earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t have any noise canceling. If they did, they’d be great. People can hear every single thing in my background when talking.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angmar, Thank you for sharing your thoughts and experience using your new Sony WF-XB700. We appreciate your feedback regarding the noise cancellation of this WF-XB700. These do not include the active noise-canceling and some of the more advanced features but have a more standard feature set with the addition of EXTRA BASS for deep, punchy sound in a bold distinctive look. The WF-XB700 headphones keep you going with up to 18 hours of battery life plus the ability to get 60 minutes of use from a 10 minute quick charge. The Ergonomic Tri-hold structure provides a secure fit, and the IPX4 design gives you long-lasting sound through rain and sweat. Thanks for sharing your feedback and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent Sound Quality

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked its slick design - both the earbuds and the charging case. They also included three pairs of replacement buds in three different sizes, which is very thoughtful. Connecting to an Android smartphone and an Android tablet were super easy. Some portions of the enclosed infographic manual (i.e. the initial setup) were a little confusing, so it’s better to access their online manual from the QR code. The most important thing, though, is the sound quality and Sony definitely delivers it! Whether it’s music or phone calls, the sound is very clear and crisp. Even though these are not noise-canceling earbuds, they definitely minimize the surrounding noise. They are comfortable to wear and the battery life is longer than expected (9 hours for music playing and 5 hours for phone calls per their manual). The only negative is that the enclosed charging cable was a bit too short (only 6 inches long) and Sony doesn’t recommend using other charging cables, so it’s a bit of pain to find the right outlet (I don’t like charging via USB) but just a minor inconvenience compared to all its positive features. Highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Xianomama, Awesome! We are glad to hear you are enjoying your new WF-XB700 Truly Wireless Extra Bass Headphones. The WF-XB700s give you great deep and punchy sound in a bold distinctive look. The WF-XB700 headphones keep you going with up to 18 hours of battery life plus the ability to get 60 minutes of use from a 10 minute quick charge. The Ergonomic Tri-hold structure provides a secure fit, and the IPX4 design gives you long-lasting sound through rain and sweat. Note: MOST STANDARD USB-C cables (e.g., your Android smartphone charging cable) will work fine to charge your Sony headphones. Erin Sony_US

  • Rated 3 out of 5 stars

    Good price....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They aren't the most comfortable but are a good headphone for the price. Feel very loose and big wouldn't use for a work out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Customer, we are sorry that it's not comfortable and very loose. This is definitely not the experience we want you to have. We appreciate all of your feedback as it helps improve the product.

      Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely, Erin Sony_US

  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    Sony

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have to use both in your ears. have to go to settings on phone to locate headphones.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nosony,

      We regret to hear that it hasn't lived up to your expectations. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 3 out of 5 stars

    Ear pods

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average ear-pods, i have the apple AirPods that are much better. But of course there’s the difference in price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steve,

      Thank you for sharing your thoughts and experience using your WF-XB700 True Wireless Extra Bass Stereo Headphones. We value your input and appreciate the feedback. We would like to discuss the situation that you faced with the wireless headphones further to assist you.

      May we contact you to help and get more information? If so, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      We appreciate you and thanks for shopping Sony!

      Sincerely,
      Jess Sony_US

  • Rated 3 out of 5 stars

    Good product for that price $$

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big and sound not loud, no control buttons for volume high/low. But it is a good product in general for that price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sawsi,

      Thank you for sharing your thoughts and experience using your new Sony WF-XB700. We really appreciate you like the overall performance of our WF-XB700 True Wireless Extra Bass Headphones. We value your input and appreciate the feedback. For low sound level, turn up the volume of the connected device and adjust the volume on the headset during music playback.

      You can use the button on the left unit to perform the following operations.

      • Increase the volume: Press the button on the left unit once during music playback to increase the volume by 1 step.
      • Decrease the volume: Press and hold the button on the left unit during music playback to decrease the volume continuously. Release the button at the desired volume level.

      Note: The available functions may vary depending on the connected device, the music software, or app used. In some cases, it may operate differently or may not work even when the operations described above are performed.

      For more information on controlling the audio device (Bluetooth connection), you may check the link here: https://helpguide.sony.net/mdr/wfxb700/v1/en/contents/TP0002755783.html

      If you need further assistance or more information about our product, you can email us at socialsupport@am.sony.com with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      We appreciate you and thanks again for shopping Sony!

      Regards,
      Jess Sony_US

  • Rated 3 out of 5 stars

    Good buds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this produxt on sale and so far they been good. I just wish it had more app support

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok, but you get what you pay for. They work, but missing the quality of the higher price alternatives

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Blueairisbest,

      We regret to hear that it hasn't lived up to your expectations. Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US