Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Expensive but Worth It
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As good as it gets as far as earbuds are concerned. From my limited time using them I have only one issue. 1. Ear fatigue due to the size of the plastic part of the earbuds. Not horrible, but it is noticeable. As far as sound and noise cancellation they are hands down better than air pod pros which I love.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KillaP33, We're sorry to hear about the ear fatigue that you experienced with the WF-1000XM4 Wireless Noise-Canceling Headphones. Open up the packaging for your WF-1000XM4 headphones and you'll find three sizes of Noise Isolation Earbud Tips included, as well as a USB-C charging cable. You may change the Earbud tips for your convenience. We're glad to hear that you love this unit. WF-1000XM4 truly wireless headphones combine industry-leading noise cancellation1 with high-quality sound, smart listening features, water resistance, all-day battery life, and long-listening comfort.
Thank you for choosing Sony. Jay
- Pros mentioned:Sound qualityCons mentioned:Fit
Great buds, but almost amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome earbuds! Great noise cancelation, but a little bulky. Would recommend, but price should be around $240.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 2Pog,
We're glad that you like the noise canceling function of the headphones. Your feedback about the design and price is greatly appreciated.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great, fit well, but this is my second pair, I destroyed the first ones with a washer and dryer, and they still have a few connectivity bugs. I'm sure they will be fixed with a future update.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, while we are glad that you like the sound quality and the buds fit well, we regret that you're having a connectivity issue. This is definitely not the experience we'd like you to have. If the headset does not operate properly, please try following the steps here:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239114.html
Please also ensure you have the latest firmware version installed. https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240507.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
great sound/design, unstable phone connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the in-ear fit and the sound quality. However, when I used it for conference calls on an iphone, it spontaneously disconnected (three times during a 45 min call). because of this I had to return it...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi spikeballZ, while we are glad that you like the fit and sound quality, we regret that the headphones had to be returned due to call quality. We do have recommendations to improve the call quality. Updating the software and reset/initialize is one of the recommendations. It is unfortunate that we can no longer help you fix the issue.
Your feedback matters to us as it helps us improve our products.
We are sorry for the inconvenience and we hope that you'll consider Sony in your future purchase.
Regards,
Erin
- Pros mentioned:Sound quality
Definitely worth the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about these nothing bad to say whatsoever I just wish you could connect to more than one thing at a time. That's the only reason I don't give it five stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dale2782, We're glad that you are enjoying your new headphones. We're sorry if the WF1000XM4 does currently not support Multi-point Connection. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
He was smitten
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a gift to my husband, he was immediately smitten by the quality. Very happy with this gift purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudialB, That's great! We're very pleased to hear that your husband appreciates the overall quality of his new Sony WF1000XM4. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
Worth it!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my fiancé & was stuck between these and AirPods but the quality on these are undeniable!
I would recommend this to a friend- Pros mentioned:Bass, Sound quality
My review.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is excellent. The bass is good and the clarity is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .H Cburg, we're glad you like our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Extreme Joy for 14 months, then disappointed..
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First, the noise canceling and sound is superb. I have yet to see a set of earbuds that can equal this yet. I listen to music a lot. I have severe anxiety, so I have a few pairs of earbuds to always have sound in my ears, to keep the mind calm. For 14 months, I loved these earbuds. They beat out the Bose quiet comfort 1 and AirPods Pro by a mile. Unfortunately, 2 months after the 1-year warranty expired, the long term battery life is shot. Granted I use these heavily, but I do the same for my other earbuds. The right earbud holds charge for about 20 minutes, and the left for about 1 hour, and that is when fully charged. My AirPods Pro that are over 2.5 years old and seen similar usage, still hold excellent charge for 3-4 hours. Sorry, but for what were $300 earbuds at the time, I cannot accept the cliche that as soon as the warranty expires, the earbuds are dead. I googled and learned that this is a fairly common problem with this model, but most it occurs within the 12 month warranty. I'm very disappointed, I'm not sure I want to buy another set of earbuds from Sony. Yes they are amazing, but if you plan on heavy use, expect to replace them in a year. For me, this is too high of price to pay every 12 months.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Blackbeltchemist,
Thank you for review. While we are thrilled that you are satisfied with the incredible sound quality and amazing noise canceling function of our WF-1000XM4, we are really sorry if you are having an issue with the battery life of these headphones within 14 months of use. This is definitely not the experience we wanted you to have.
For the battery life, the usage hours may be different depending on the settings and conditions of use. Please refer to the following link for information about the available operating time of the headphones:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241094.html
Note:
1. If you set the following functions, the available operating time of the battery may become shorter than the ones described on the link above:
· Automatic wind noise reduction
· Speak-to-Chat
· Equalizer
· Function to launch the voice assistant by your voice (wake word)
For more details, please visit the links below:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00271301
2. Depending on the settings of various functions and the conditions of use, the speed of the battery consumption may vary between the left and right units. As a result, the charging time of the batteries may differ between the left and right units, but this is not a malfunction.
ref: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00266785
Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Great aural experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and customization features. Fit was great too but I ended up buying different tips that were a tad more comfortable for my ears (silicon tips that were halfway in size between the medium and large Sony tips). Size is perfect for both the buds themselves as well as the case. I did run into an issue when watching a movie on my iPad where noise cancelling wouldn't stay on but that was limited to the app I was using.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechFan, we're glad you like the sound quality of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! ~Earl
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're very durable that's for sure. Sounds good, feels fine, the first few days my ears hurt but it's passed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielL, we're glad you like the sound quality of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Superb Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressive sound and comfortable to use. What more can you ask for?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BJones, Great! We're glad that you like the comfort and sound quality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Fit
Earbuds not worth the cost.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are not very loud. They are also on the larger side for a set of earbuds. Fit was uncomfortable and hard to keep in ear.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertH,
We are sorry to hear that you are having issues with your Sony wireless noise canceling in-ear headphones. Please make sure to turn up the volume of the connected device and the headphones. You can also connect the Bluetooth device to the headset once again. Refer to this link to further isolate this issue: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239120.html. We also have a recommended way of wearing these in-ear headphones and make sure you are using the right size of earbud tips according to the size of your ears. For more details, please visit the links below:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Amazing product, sound and noise canceling
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using them for over a year now and they are the best buds i have ever bought
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Excellent!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every penny! So comfortable and noise cancellation is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deja, Great! We're very pleased to hear you like the comfortable fit and excellent noise cancellation of your Sony WF-1000XM4. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Bose vs Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best headphones I’ve ever used. My previous top wireless earbuds were the ones by Bose. The quiet comfort or the Bose sport. -FYI the Bose QC and sport sound the same one can just block outside sound better. But these new songs have stepped up the game when it comes to earbuds. All the way from fit design to the superior sound. Hands down best on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BabyBop123, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, takes a bit to get used to the size but after they are pretty comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony,We are glad that you like the sound quality of your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Top 1 percent of all headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but you get what you pay for next level sound, comfort, and noise cancelling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CLE23 Great! We're happy to hear that you are enjoying the audio quality, comfort, and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Best in the kingdom
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones! The only minor thing - left bud discharge faster then right one.
I would recommend this to a friendSony not as good as the reviews say.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok at best. Feels heavy in ears. Sound quality ever after eq adjustment not so great. I bought it because of so many good reviews but in reality it doesn't deserve more then three stars.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SamSahibzada, Thanks for your feedback and insights. We also regret that the headphones did not meet your expectations. Sony values the opinions of customers and is always striving to provide the best experience possible. Allow us to help and turn your experience around.
For optimum performance, please ensure the software is updated to version 2.0.0. You can check the software by launching the headphones connect app. We also have troubleshooting steps for sound related concerns. Please check the Help Guide below for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239083.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin