Customer Ratings & Reviews

Hi Techhead, Great! We're glad that you like the sound quality, ease of setup, touch controls, features, and noise canceling function.We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi Dadmin, Thank you for giving the product a perfect rating! Good to know you're having a great time with your WF1000XM4. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam

Hi Ala23a,

Awesome! We are glad you like the bass quality of the headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing Sony!

Regards,
David

Hi Worthy, we're glad you like the sound quality of our product, Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl

Hi LGFamily We're happy to hear that you like the sound quality and comfort. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi bossier, Thank you for sharing your feedback. We are glad to know that you are impressed with the quality of your new Sony WF-1000XM4 wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent

Hola JosueP, ¡Gracias por la calificación de 5 estrellas! Todo en los auriculares WF-1000XM4 ha sido diseñado desde cero y tienen una calidad excepcional. El nuevo procesador integrado V1 ofrece un rendimiento inigualable con un consumo de energía aún menor. Agregando una calidad de sonido y llamadas drásticamente mejorada que reduce la distorsión y permite el procesamiento de código LDAC y DSEE Extreme, resistencia al agua IPX4 y hasta 24 horas de duración de la batería con carga inalámbrica. ¡Gracias por elegir Sony! Vincent

Hi WF1000XM4, we're glad you are enjoying the sound quality of our industry-leading noise canceling earbuds. We're sorry to hear that you have an issue connecting your new earbuds with your TV. This unit requires the A2DP Bluetooth profile to pair and connect to a device. You need to check the specifications of your TV if it supports the same profile. Please check this link for more details:

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00159290

Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl

Hi bestbuyer123, Thank you for the feedback on your experience with your WF1000XM4. While we're glad you like the amazing sound quality and additional features of your new headphones, we regret to hear you're not satisfied with the fit and you seemed to be having a pinging sound on certain tones. First, we provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To obtain the best fit, please refer to this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html

And for sound-related issues, try to initialize the unit. REF: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi JRal, Awesome! Glad to hear that you are enjoying your new WF-1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. -Carl

Hi Micoli. Amazing! We're pleased to hear that you like the comfort and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hello Tbj223, We are thrilled to hear that you are very happy with your new Sony in-ear wireless headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusing Sony! Vincent

Hi Nikki, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony! Erin