Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Awesome Sony buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, very nice look, and I like it very much
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacky, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony! -Craig
Battery Issue
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year of using it I had battery issue, it wouldn't even last an hour.
No, I would not recommend this to a friendHeadphones Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are really good, have a great equaliser and is nice for HiFi music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi C824, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Sounds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear buds worked as one would expect ear buds to work
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Sony earbuds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent ear buds great quality sound and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Motley,
Perfect! Thank you so much for sharing your amazing experience with our WF-1000XM4. We are truly happy that you are satisfied with the superb sound quality and very comfortable fit design of these headphones.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
SONY EAR BUDS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound. Easy set up. Easy to use and good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Speed, We are glad you like the quality of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
great for music, poor on calls.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great on sound quality of music. poor quality of phone calls - the other side doesn't hear me well and instead hears the ambient noise of the automobile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoffeeMug, while we are glad that you like the sound quality, we regret that you're having an issue when using these for calls. This is definitely not the experience we'd like you to have. Allow us to help and turn your experience around.
Follow these steps to troubleshoot this issue when using the WF-1000XM4 earbud headphones :
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265206
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Sony earbuds the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality easy to use. They do drop Bluetooth sometimes but not for long and what I mean is while I’m on a call sometimes it’ll go out and people can’t hear me but then it goes right back in. but overall really good I do enjoy them they’re comfortable in my ears and they don’t fall out at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Boom, We are so glad to hear that you are enjoying your new WF-1000XM4! if your smartphone or mobile phone supports both HFP and HSP, set it to HFP. This will provide a better experience while receiving phone calls using the WF-1000XM4s. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
-Carl
- Pros mentioned:Comfort
Hesitant but happy now I have them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really incredible earphones. I was very hesitant to buy as I assumed they would be heavy, uncomfortable, and hard to wear for very long. I found that to not be the case at all. They are very reliable, easy and comfortable to wear, and even in the case not that big. I'm very happy with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Apogee, We're glad to hear that you are happy with the industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during the conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony! Jay
- Pros mentioned:Sound quality
Sony Ear buds WF-10000X4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony noise cancelling ear buds. They pair quickly. The sound is good yet the volume control is not always working. It plays at the sound in which the soind is recorded.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richeese1, Thank you for the feedback and we are sorry to hear you are having an issue when controlling the volume of your in-ear headphones. Please make sure to update the firmware of your in-ear headphones to further isolate the issue. The updates resolve any possible software-related issues and include includes key features, applications, and bug fixes. We can also reset the unit by following the guide here: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html.
Despite your concern, we are happy you like other features and capabilities of your in-ear headphones. . Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
Sony ear buds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony ear buds are nice, but bulky and for the money, better quality brNds out there at that similar price and alot better comfort level
No, I would not recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Price
Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound Excellent product Would recommend bit pricey though
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Moses,
Thank you for the positive review and recommendation. We're glad that you are enjoying the amazing sound of your new WF1000XM4. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Wow, these are gamechangers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the Galaxy Buds+ for the past year, and I gotta say switching to these have been life-changing. The sound quality is on point, the adaptive sound is also amazing for when I am walking, running, or at the gym vs. at home. If you're looking for the best true-wireless earbuds, these are it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, we're glad you like the sound quality of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Worth The Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would consider these as good as Bose. I have had 2 sets of Bose and the last pair stopped charging the left earpiece after less than a year use. As long as these continue to charge, the quality of sound is comparable. So far, I would recommend due to the fact I paid way less than the Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BryanL, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
XM4 better than XM3 and Apple Pros
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a LEGIT MAYOR UPGRADE, you get your money's worth and trust me you gonna fall in love with the sound quality and the scary Noise Canceling, is astonishing. Of course you gonna see lots of reviews here saying Apple Pros are better, blah blah blah... and we all know that for an apple sheep, any apple product is going to be better than anyone else's... Just saying, s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JFbz,
You made the right choice with the Sony WF1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are extremely loud and clear but are not at all comfortable even with smaller tips .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SANTOS2022, we're glad you like the sound quality and volume level of our product. We're sorry to hear that you have an issue with the comfort of your SONY unit. Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. Please follow this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
It is okay
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good, with really clear audio and a microphone. It is little bit lose so might not be ideal for workouts but may be good for walking. It has an average ANC.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Anmious, We are happy to hear that you like the clear audio and the microphone of your Sony wireless noise canceling in-ear headphones. Sorry to hear about your concern. To prevent them from falling off and to improve the noise canceling effect, please make sure to use the right size of earbuds according to the size of your ears. We also have a recommended way of wearing these in-ear headphones. Please visit the links below for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Comfort, Sound quality
best so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very confortable to wear all day long. great noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi molina503,
Great! We're glad that you like the comfort and noise canceling function of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
The best of the best just got beat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely outstanding headphones. I've gone through different very popular trust branded (Apple, Bose) and these blow them out of the water. Fantastic sound quality, fit and software that works. In short the noise canceling is fantastic, audio is as you expect from Sony, and the fit and finish is worth what you pay. If I had one set to get this would be the ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestBuyer,
You made the right choice with the Sony WF1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Anc, Sound quality
Top notch ANC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best earbuds I've ever heard, and the anc is something else
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alex, We are happy to hear that your new Sony headphones are the best earbuds you have ever heard. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! -Vincent