Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Favorite earphones, comfortable, Noise Cancellation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nelson, Wow! We're thrilled to hear that you like the noise canceling function of your new headphones and comfortable to use. We designed the WF-1000XM4 to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Battery life issues after a few months
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life goes down to an hour after a few months of usage but sound quality is the best
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Great sound and noise cancellation. Only down side is with iPhone they don’t run as seemless as AirPods
I would recommend this to a friendBrand response from SonyListens
Posted .Hello STE7EN, We are glad that you love your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. We are sorry to hear about your concern. To improve the performance of your headphones, make sure they are updated: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads. The updates include key features, applications, bug fixes, and feature improvements. You can also set their settings to "Priority on stable connection mode" if they are set to sound quality mode to have a better and stable connection: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241112.html. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life
High Quality ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are high-quality ear pods. The battery life is sufficient and I do not have as many connectivity issues compared to less quality pods I have purchased. Definitely worth the price. A few times the pods would just disconnect to my Bluetooth in areas I am not using wifi, but this has been rare.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, We are glad that you like the quality of your Sony noise canceling in-ear headphones.Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Really great ear-buds.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Also loved the WF-1000XM3 buds. Best noise cancellation I’ve ever heard. Head and shoulders better then AirPods! The M3s fit better for me… your results may vary. I wear them while mowing the lawn, blowing snow. Both jobs take about 2.5 hours. My ears don’t ring when done, and I experience no ‘ear fatigue’
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LinuxBunz, We are glad to know that you love your new Sony WF-1000XM4 wireless in-ear headphones and that they are the best noise canceling headphones you have ever heard. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are ok but idk why but they dont feel as good for me, other than that the features are awesome and the sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your positive review, Whoa! We are thrilled that you are satisfied with the amazing features and superb sound quality of our WF-1000XM4. We are sorry if you don't feel them good for you. If you are having an issue with the fit of these headphones, please refer to the below and see if it resolves the problem:
The WF-1000XM4 features an Ergonomic surface design for a stable fit. We redesigned the internal layout of these headphones to make them 10% smaller than the previous generation, without compromising on sound quality or battery life. For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
If there's anything we can do to help or you may need more information/technical assistance with our product, you can always contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Battery life
Sony earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eartips fit the best out of all the earbuds I've tried, plus the battery life is really good Wish they had head tracking
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel,
Thanks for commenting! We are so happy to know your satisfaction with the very comfortable fit design and long-lasting battery life of our WF-1000XM4. We greatly appreciate your input with the head tracking feature.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Sound quality
Very nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound. It's clear and the battery life is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lindao4, Awesome! We're glad that you like the sound quality and battery life of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Sony ear buds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony ear buds are nice, but bulky and for the money, better quality brNds out there at that similar price and alot better comfort level
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Lives up to hype!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these after reading the specifications on them. I have the MF-1000XM3's. They are great and comfortable for me. I must admit these fit better a little lighter. Sound quality is good. It depends on how it was mastered. I have found music from the late 60's and 70s. Are not as full range as newer sources. I would recommend them to friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck808,
Great! We're glad that you are happy with the upgrade. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
Best headphones ive had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have beeb my favorite headphones, i have tried 10 other brands and models but love these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mstradley, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life
Sony In Ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice earbuds. Strong magnet. Good battery life so far. Would be nice to have an On / Off feature / option on either of earbuds themselves.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Awesome, Great! We're glad that you like the battery life of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Your suggestion matters to us as it helps us improve our products. Thank you for choosing Sony! Erin
Best of the best
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earphone from sony, really love this product
I would recommend this to a friendGood
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and very durable. Connects easily. Good value
I would recommend this to a friend- Cons mentioned:Fit
disappointed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wanted to love this product as i love the over the ear version but these just didn't fit and were a bit bulky for an in ear headphone
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dell, we regret to hear that these doesn't fit well. Different sizes of earbud tips are supplied so that you can achieve the maximum effects of the earbuds. Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out, please select the right size earbud tips. We also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We hope you'll find this helpful. Should you need further assistance, please drop us an email at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are extremely loud and clear but are not at all comfortable even with smaller tips .
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SANTOS2022, we're glad you like the sound quality and volume level of our product. We're sorry to hear that you have an issue with the comfort of your SONY unit. Twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. Please follow this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Incredible clarity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent clarity but noise suppression is not as good as the older WF-1000XM4. Not as much bass on same source material.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoveMusic, we're glad you are enjoying our industry-leading noise canceling earbuds. We understand your feedback regarding the noise canceling feature and bass of your SONY unit. If the effect of noise canceling is not sufficient, please follow this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239171.html?search=noise%20canceling
Unfortunately, this unit has no CLEAR BASS feature, but you can adjust the equalizer using the Headphone Connect app. Please check this link for more details:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548870.html?search=equalizer
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sound great but full of compromises
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really want to give these 0 stars. It doesn’t matter if they are the best sounding earbuds on the market or that they have the best noise cancelling for an earbud if the things don’t work. No multipoint pairing - If you pair this to your laptop, you will need to repair them to your phone. I had them for less than 3 hours and the right ear bud produced this horrible buzzing noise until it reset. The Sony app isn’t great. I don’t want to have to run another app for a pair of Bluetooth earbuds
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Morsebs138, Thank you for the feedback on your experience with your WF1000XM4. We're glad you like the exceptional sound quality and industry-leading noise cancelation of these headphones.
We appreciate your feedback about the multipoint connection feature and Headphones Connect app. Currently, the WF-1000XM4 does not support the Multi-point Connection feature. It can be paired with multiple devices (e.g. smartphones, tablets, laptops, etc.), but unlike model WH-1000XM4: it cannot be connected with multiple devices at the same time.
And we would like to know more about your concern about the buzzing noise so we can better assist you. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
No More Bose for Me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a loyal Bose fan all my life. But my previous Bose headphones both took a turn for the worse. The battery life went practically non-existent. So this time around after much research, I went with Sony. The sound is unbelievable & the overall quality is superb. I absolutely love the case, too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rivers, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best noise cancellation!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy. The noise canceling is the best I’ve seen yet. It’s pricey but totally worthy for a music lover.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nice, We're glad that you like the noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin