Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
workout buds
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy Bluetooth connection great sound quality, wish the bass was a little deeper they are a little expensive
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Shorty65, We're glad that you like the ease of pairing and sound quality. Please ensure you have downloaded the Headphones Connect app, it has an equalizer that you can use to fine-tune your music.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Amazing Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds are so perfect. The noise cancelling is amazing. One touch and everything is quiet. Perfect for flights with noisy kids aboard. The sound quality is like listening to your home stereo. I'm really impressed with these ear buds... Everything works with a touch of a button.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TabletFun,
Awesome! We're glad you are enjoying the amazing sound, noise canceling features and touch controls with your WF1000XM4 headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Nice looking buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation and the color is really good. The price is on the high end when other earbuds sound better and cheaper.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chirican, We're glad that you like the noise canceling function and sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Small but mighty
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little hard to adjust to the in ear canal style as that has bever worked for me. However, after a couple of weeks it worked out. I guess earholes needed to open up ;) I love my wh xm4s but these are great for low profile convenience with decent quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi George, We're glad to hear that everything works out after a couple of weeks. To wear the earbuds properly, gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound qualityCons mentioned:Volume
Good ear buds over all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality sound but they are not as loud as I expected them to be, noise canceling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sloocat16, while we are glad that you like the sound quality and noise canceling function, we regret that the volume isn't loud enough. Please check the Help Guide for the recommended steps to help fix the issue you're having. https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000239120.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Great!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy any other earbuds! I can't say enough...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeleChakaBoom, We are happy that you like your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
Butterflies every time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The engineering is just perfect. Worth every penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Apeatu, We are glad that you now have a perfect wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound qualityCons mentioned:Ear tips
Not for folks with small ear canals
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had great expectations for these ANC buds based on all the reviews that put them at the top of the list of True Wireless ANC ear buds. Unfortunately I was instantly disappointed because they wouldn't stay in my ears even for 10 seconds! I was never able to listen to music or test the noise canceling feature because the buds just wouldn't stay in place. I tried all three sets of the foam tips. Total flop! Sony, you need to come to the 21st century! Foam tips are so yesterday. They are useless. How about making silicone tips with wings. Those work for just about everybody. I even tried squeezing the foam to hopefully shove it into my ear canal. Fail! The foam actually began to fall apart! Returned these buds immediately. Huge disappointment.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LindyLoulie,
Thank you for sharing your experience with us. We're sorry to hear that the unit had been returned due to unit is falling out while wearing the headphones. We understand that you already tried all the earbuds tips. To prevent it from falling, you may twist the headset unit to fit it snugly into the ear canal, adjust the positioning of the headset unit until it fits comfortably and wait for about 10 seconds for the earbud tip shape to stabilize. We greatly appreciate your feedback and we do apologize for the inconvenience. We hope that you will shop Sony again in the future and thanks again for purchasing Sony. - Kris
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds noise cancelling is top notched sound quality is very good overall good deal for your money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 3nvy3d, we're glad you like the noise canceling feature and sound quality of our industry-leading noise canceling headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing SONY. ~Earl
I am very pleased with my comfortable earbuds I’ve
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with my comfortable earbuds I’ve tried several different brands and these seem to be the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lovingmyearbudsnice, We are glad to hear you are comfortable using the industry-leading, noise-canceling Truly Wireless headphones. Good to hear your positive review! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony! Jay
Buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was average but the features are great. Returned product and continued with the Bose. Sony earbuds fit very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greatvalue,
We are sorry to hear that you had to return unit. These in-ear headphones support the Sony | Headphones Connect app which customizes the users' listening experience and enables some features: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html. We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase.
Sincerely,
Vincent
- Pros mentioned:Sound quality
Amazing Noise Cancelling and Sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Holy Crap! The noise cancelling is impressive! While driving a diesel dump truck I could barely here the clanging of the motor under acceleration. The sound is fantastic provided you get a snug fit with the included cups. Overall just a great piece of modern sound technology! You won’t be disappointed!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, We're pleased to hear that you like the audio quality and noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones. With excellent quality..........
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh, We are glad that you like the quality of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Great sound...at a cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing...when these stay in your ears. Loses two stars because they fall out constantly
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jjwils88,
Thank you for taking the time to review your WF-1000XM4. We're happy that you like the sound quality of our WF-1000XM4. We value your input regarding the fit and appreciate the feedback. To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, we highly recommend using the right size of earbuds according to the size of your ears or changing the earbud tips to ones that fit more snugly in your ears. To adjust the fit of the headset to your ears, twist the headset unit to fit it snugly into the ear canal, and adjust the positioning of the headset unit until it fits comfortably. These headphones have an ergonomic surface design for a better fit.
Thanks again for sharing your feedback!
-Jess
- Pros mentioned:Sound quality
Earbuds work good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds work good, sound is really nice and good fit depending on the ears. Noise cancelling not perfect, but good enough
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Earbuds, we're glad you like the sound quality and noise canceling feature of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
comfort problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's uncomfortable with Bluetooth headset tampons and doesn't have an easy way to turn the volume up and down.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PoolalbertT,
Thank you for the review and we do apologize for the inconvenience. We provide four sizes of hybrid silicone rubber earbuds so you can find the perfect fit for your ears to maximize sound quality and minimize outside noise. You can use the Sony Headphones Connect app if you're having a hard time using the volume of the headphones.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Sony Ear Buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how easy it is to use 2 phones interchangeably.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimbo,
We appreciate the 5-star rating and we're glad to hear that you like the Bluetooth smart feature of the headphones. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing Sony!
-David
Ease of use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy to setup and sound is perfect. My husband loves the gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ticapuravida, We are happy that your husband loves his new Sony wireles noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. You chose the best brand for him. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
I’m In It For The Sound…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product. I’ve had them about two months and they are worth every penny. The sound quality is incredible. The noise cancellation feature blew my mind. Sony really delivered with this product. The XM4s are a music lover’s dream.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyWF1000XM4, We are glad to hear about your experience with your new Sony wireless noise canceling in-ear headphones. You chose the best brand. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
Sounds great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my AirPods with these. These work amazing easy to connect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pebs, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin