Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
Great!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy any other earbuds! I can't say enough...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeleChakaBoom, We are happy that you like your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Multiple sounding options..ergonomic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed something small to travel with and take work or personal phone calls. These are great and easy to carry around. They have a feature that allows to turn on noise-cancel or not if your desire is to also hear what is going on around you. Great choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyCustomer, We're glad that you like the sound quality, noise canceling function, features, and ease of carrying them around. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Ease of use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy to setup and sound is perfect. My husband loves the gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ticapuravida, We are happy that your husband loves his new Sony wireles noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. You chose the best brand for him. Thank you for trusting Sony! Vincent
- Cons mentioned:Ear tips
Top tier, but prefer a different bud tip
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them but the ear tips are itchy! I wear them to the gym, when travelling and for general music. I own them alongside the XM-4s. They are really solid earphones but the ear tips are itchy in my ears. It took a long while until they didn't itch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MicaiahW, We are glad that you love your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Good Sound, Pitiful Battery Life for High End Buds
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery Life after the first year is the worst I've seen in high-end earbuds. When they 'are' working, the sound is pretty good. They last about ten minutes after a full charge, down from thirty minutes a month ago. Come on, Sony! You need to do better.
No, I would not recommend this to a friend Sounds great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced my AirPods with these. These work amazing easy to connect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pebs, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Butterflies every time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The engineering is just perfect. Worth every penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Apeatu, We are glad that you now have a perfect wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Good earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice earbuds. Comfortable fit and secure in my ears. Sound quality is acceptable and they are easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sean,
Fantastic! We are thrilled that you are satisfied with the very comfortable fit design, outstanding sound quality, and ease of use of the WF-1000XM4.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Cons mentioned:Price
Best earphones, kind of expensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best earphones i ever bought. But they are kind of expensive, got them on dale for like 229.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reggie, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Great sound.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound but a bit bulky and heavy. Can fall out easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pinkbeat,
We're truly happy you like the excellent sound quality of our industry-leading, noise-canceling Truly Wireless headphones. For fit concern, the WF-1000XM4 features a new ergonomic surface design for a more stable fit and the newly developed Noise Isolation Earbud Tips also improves adhesion to the ear canal for a more stable fit, making the WF-1000XM4 headphones easy to wear.
To ensure optimal performance, as well as to obtain the best fit and prevent the headset from falling out, change the earbud tips to ones that fit more snugly in your ears. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. When wearing them, gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
Please make sure to follow the guide from this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Amazing little drivers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app is spot on. Gives me everything I need. And the quality and feel of these buds are great. They sound outstanding and I couldn’t find anything better. I tried a couple of pairs of headphones because these were quite expensive, but nothing came close so I’m sticking with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hank, That's great! We're glad to hear that! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony! Jay
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome earbuds. I am happy with the upgrade from my previous Sony wf xb 700 earbuds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nspunn, we're glad you are happy with our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones. With excellent quality..........
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josh, We are glad that you like the quality of your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
Improvements From the Last Model.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Improvements from the WF-1000XM3. Smaller case. Better fit. Multipoint. Sweatproof so I can run with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ibrahim, thank you for upgrading to your new WF-1000XM4! We're glad you like the compact case, great fit, and IPX4 water-resistant feature of your new headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
Battery sucked
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in Jan of 2023 and now the right earbud only holds a charge for 15 min and with an warranty of only a year ill have to replace a "premium" product
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great quality, not so good comfortably
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a mixed review. I love these headphones (noise canceling is great, ambient sound is really cool, and the sound in general is just amazing). However, for people with little to medium sized ears, these hurt sometimes.. I feel for the price and brand (these seem to be a top pick for 2021) these should feel way more comfortable in my ears.. I thought about trading them in for AirPods but decided to stick with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler, we're glad that you like the sound quality and noise canceling feature of our newest industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with your SONY unit. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. Please follow this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=fit
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank yor choosing SONY. ~Earl
Sony Ear Buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how easy it is to use 2 phones interchangeably.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimbo,
We appreciate the 5-star rating and we're glad to hear that you like the Bluetooth smart feature of the headphones. The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing Sony!
-David
comfort problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's uncomfortable with Bluetooth headset tampons and doesn't have an easy way to turn the volume up and down.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PoolalbertT,
Thank you for the review and we do apologize for the inconvenience. We provide four sizes of hybrid silicone rubber earbuds so you can find the perfect fit for your ears to maximize sound quality and minimize outside noise. You can use the Sony Headphones Connect app if you're having a hard time using the volume of the headphones.
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
- Pros mentioned:Sound quality
Great sound but little uncomfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wf-1000xm4 has great sound but I have small ear canals so it is little uncomfortable. Airpod pro was more comfortable to me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kato,
We're glad that you like the sound quality of the headphones. Your feedback about its comfort is greatly appreciated. For optimum fit and comfort, make sure that you are wearing the headphones properly. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
We hope this improves your experience. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Holdin on/in?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is 5 Stars, easily. Stability in my ears, not quite. Much manipulation needed to ensure that and even then, I have had to retrieve a bud on at least a half dozen occasions or more. I hope the next iteration has at least an option to get a maximum seal while enhancing stability with a “wing” of some design. I am holding onto these as the controls and sound are stellar, and holding out hope!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyMark4Earbuds, we are glad that you like the sound quality of your new headphones. We're sorry if the headphones stability is not what you've expected. Our WF100XM4 are supplied with different sizes of earbud tips so that you can achieve the maximum effects of the earbuds. In designing these headphones, we also consider the ear canals sizes as it varies from person to person, and can also vary in size from the left to the right sides. To keep the headphones from falling out and for comfortable listening experience, we recommend selecting the right size earbud tips and wearing the earbuds properly.
For future reference, please check the Help Guide: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html
Your feedback is important matters to us as it helps us improve our products.
Should you need further assistance, please drop us an email at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin