Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Anc
Don't purchase for phone calls.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, the main reason I got these was the superior ANC. And when not making a call it is great. However when on a phone call it is terrible. They have a function called "sidetone". It is enabled by default and has no way to be turned off. It plays your mic through the headphone while on any phone call. Walking on a gravel road? You can clearly hear your feet crunch. In a crowd? You can hear EVERYONE. In a loud place, good luck picking out the person you want to talk to. WHAT IS THE POINT OF ANC IF IT DOESN'T FUNCTION WHEN MAKING CALLS? Honestly a bit trash because of this feature.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Britt, while we're glad that you like the noise canceling function, we regret to hear you're having an issue when making a phone call with your headphones. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.
Please follow these steps to troubleshoot this issue when using the WF-1000XM4 earbud headphones:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265206
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Best ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a beats fan but, I'm loving theses sony ear buds. The audio quality is great while listening to music or talking on the phone especially while using the noise cancelation. The case has wireless charging. I have an S21 so i can charge with my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph We're glad that you like the audio quality and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Wont charge after owning a year amd a half
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product worked well for a little over a year and a half using them about 4-8 hours a week on average, now it wont charge and the warranty is up. Wouldnt recommend them based on the short warranty and product not lasting long past it with what i would consider normal usage.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DanR,
Thank you for sharing your experience with the WF-1000XM4 and we are really sorry if you are having a charging issue within a little over a year and a half of use. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Charging issues may happen due to various reasons. To isolate and hopefully fix this problem, please perform our suggested troubleshooting steps using this article:
The headphones do not charge (WF-1000XM4) - https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265210
I hope this helps.
Should you need more assistance or information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Sony ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. My granddaughter uses them very often
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bomberoloco, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life
Nice buds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are nice buds but not super loud great app with eq. I like the good battery life 6 hours
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Fantastic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely amazing. The way they sound right out of the box combined with the ability to change sound settings with the music center app makes them perfect for pretty much any sound setup you want
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justin, Great! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
GREAT SOUD QULITY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT SOUND WITH BASE, BUT THE MEMORY FOAM WHICH GOES TO EAR HAS LOW QUALITY AFTER A WHILE WILL TEAR DOWN
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amir, We're glad that you like the sound quality of your new headphones. We'll take note of your feedback regarding the foam. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product worked great, just as I expected. Best Buy is the best place to buy it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DCho, Thank you so much for choosing and purchasing our WF-1000XM4. We are delighted to hear you are enjoying the features and impressive performance of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for sharing such a wonderful shopping experience! -Jess
- Pros mentioned:Sound quality
Worth it!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am blown away by these. I have had wireless ear buds before, but these are far and away the best I have ever owned. Aside from great sound quality and noise cancellation, the microphone for calls is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, we're glad you like the mic. noise canceling feature, and sound quality of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. We hope you consider SONY again. ~Earl
- Pros mentioned:Comfort
Mama Like!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them as a gift for my wife, and she is delighted with Sony's WF-1000XM4. Besides the function, she was satisfied with the comfort and how they fit her ear. She has tried my Bose in the past, and unfortunately, they do not fit her ear. Overall she is
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bohio2021, we're glad your wife likes our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
Great Buds when discounted.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PRO: Great build, Great sound. Small case with Wireless charging, USB-C, Magnetic connection. ANC works as expected and even has a option for voice only ambient sound. CON: Connecting to a second device requires that you have the application and already connected to your phone (I really hate how you pair these, besides the first time pairing) They really should have a button on the case like the Linkbud S.. The app could use some work. The buds themselves are a little "Big", so i wonder if they would fit in my daughter's smaller ears. She is fifteen, so i got her the smaller linkbud S. Getting them out of the case is a little hard, cause the magnetic component keeps them very securely in place.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnimatedBuy,
Thanks for commenting! We are thrilled to know that you are satisfied with the amazing sound quality, build design, easy to carry charging case with wireless charging feature, and noise canceling & ambient sound mode function of the WF-1000XM4. We truly appreciate your feedback with the size and Bluetooth pairing function of these headphones.
When you pair a second or subsequent device (if the headset has pairing information for other devices), you can simply put the headset units into both ears, then hold your fingers to the touch sensors on both the left and right units for about 5 seconds to enter Bluetooth pairing mode without using the Sony headphones Connect app. For more details, you may check out the link below:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240524.html
I hope this helps.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
If there's something we can do to help or you may need more information/technical assistance with our product in the future, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Battery life
Great AirPods Alternative!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent AirPods Pro alternative! Has longer battery life and it even uses the USB C port for charging instead of MicroUSB/Lightning. Highly recommend getting if you're looking for an AirPods Pro alternative, it's pricey but its worth the cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby, Great! We're glad that you like the battery life of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Excellent!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality for both music and phone calls. Easy to use features. Switched to small size earbuds after having had trouble with the pre-installed medium size falling out of my ears. Very comfortable and secure fit with the small buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NannyE, we're glad you like the ease of use, comfort, and the sound quality of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
Most excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know if it's the general state of noise cancellation these days, but these things do an astounding job at it. I always thought of noise cancellation as mainly blocking out steady simple sounds like engines or motors, but I can have the TV on pretty loud in the next room and barely hear it in my ears. Slipping them into my ears is like we finally got the cone of silence working! Note that it is really important to try out the sizes of the rubber cap to get a good fit for noise cancellation. I was a little disappointed at how much sound "leaked" in until I got that right. Well, we want these to sound good not just cancel unwanted sounds. They do not disappoint. The bass is sometimes perhaps very slightly heavy, but not so much that it jumps out at you. They are otherwise bright and clear with good frequency range and dynamics.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeekOnABeemer, Awesome! Good to hear that you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the ear buds is exceptional.Getting them to sync with my IPhone took to longer than it should have.The ear buds had to be in the ears to sync.The noise cancelling feature and sound are exceptional.I would recommend them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Firestorm1, Thanks for sharing your great experience with your new Sony wireless noise canceling headphones. We are glad that you like the exceptional quality and noise canceling feature of your new headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Great sound quality at a great price.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had an issue with my first set but the second set was great. Plus completely happy that Best Buy let me exchange them despite me misplacing my original box (on original set) at no extra cost to me!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian, We're glad that you're finally enjoying your headphones after receiving the second pair. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Quality sound
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these headphone specifically for the noise cancelling option. I do enjoy that I can switch that option so that I can hear background noise. I also love that when I remove an earbud it pauses the movie or music that I’m listening to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nina808, Thank you for purchasing the Sony WF1000XM4! We're glad you're enjoying the noise canceling feature, ambient sound mode, and "Pauses when headphones are taken off" feature of your new earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Amazing sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.earbuds are amazing however I am in the Apple ecosystem and I’ve become accustomed to the headphones switching seamlessly between products So therefore I returned them and purchase the AirPod pros 2
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ron62, While we're glad that you like the sound quality, we regret to hear that the headphones had to be returned. This is definitely not the news we'd like to hear. Sony is always looking to improve its products and add new features. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best earphones Ive owned!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I stream music a lot and I have to say these sony paired with my pixel 7 pro and amazon music is incredible! Sound quality is waay above anything else ive tried. Would totally recommend over airpods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ayo92, Great! We're pleased to hear that you are enjoying the sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
The Best Earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As someone who has always had trouble with earbuds that have a rubber or foam tip staying in my ears, these are a perfect fit and the sound quality is mind blowing. I would recommended to anyone who wants the best noise cancelling earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TGIF, Awesome! We're glad that you are happy with the sound quality and performance of the WF-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for the recommendation! Jay