Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
Sony - WF1000XM4 True Wireless Noise Cancelling In
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality was not good. I had to return them. They are not that great,
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DiannC, We are sorry to hear that the WF-1000XM4 did not meet all of your expectations and had to return the earbuds. There are a few steps that can help improve the sound quality of the earbuds and these can be looked up on our support site, or we could have walked you through the steps on how to make your listening experience better. We hope that you consider Sony again in your future purchases.
Regards,
Carl
- Pros mentioned:Sound quality
Best ANC wireless earbuds out there
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are pretty awesome. Set up was extremely easy. Sound is great. Noise cancelling is really good too! It's a little unfortunate that the previous model had more variety when it comes to ear tips, but i personally haven't had any issues with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Colin, Awesome! we're glad that you like the sound quality, noise canceling function, and ease of setup. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
So uncomfortable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return these as were the most uncomfortable ones I’ve ever owned
No, I would not recommend this to a friendJust 1 gripe
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The eartips are great, but only lasted me about 2 months. I switched to a longer lasting eartip from another brand, feels just as great and sounds almost as good (very slight difference) as the original tips. Only gripe i have is i can't turn off auto noise canceling, every time a high pitch noise is made like a horn it turns on noise canceling and off once the sound is gone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeRanger, thank you for taking the time sharing us your experience using the WF-1000XM4. We're glad that you like the sound quality of your headphones and we're sorry to hear about the auto noise canceling. Please ensure you have downloaded Sony Headphones Connect app. When using the app, your can adjust the noise canceling function and Ambient Sound Mode (ambient sound control) or use auto adjustment of the noise canceling function by behavior recognition (Adaptive Sound Control).
Ref: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Too pricey
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound. But awful stand-by time. Needs daily charge. Too pricey.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gadgetlady, We are sorry to hear about your concerns. Please make sure to update the firmware of your in-ear headphones to improve their performance and resolve any possible software-related issues: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/index.html. To isolate the battery issue, you may find this link helpful: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html. Despite your concerns, we are happy that you still like your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
Don't buy this product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not last more than 6 months so don't buy it. battery issue and it doesn't charge. extremely uncomfortable for your ears
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Decent Earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and feature set, but at the cost of confort.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Krathon, We're glad that you like the sound quality and features of your headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony Buds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable for everyday use! And the sound is great for activities such as the gym. Also have been using it for running and so far have no ran into any problems that have bothered me! Overall a great product and most importantly a comfortable pair of buds!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ReviewDaD,
That's good to hear! he WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Some of the best ANC earbuds on the market!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not only with ANC off do these have a perfect seal, but I doubt you'd hear anything with it on aswell as having music that is high in the mids. Though they only last for 6 hours with LDAC and ANC the case charges the buds up relatively fast
I would recommend this to a friendBrand response from SonyListens
Posted .Hi comcast, we're glad you like ANC feature and sound quality of our product. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony. ~Earl
- Cons mentioned:Fit
Amazing Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned these earbuds for a few weeks now and they are incredible in terms of acoustics! The fit does take a bit of getting used to and I'm sure the fit may not be for everyone. They do feel heavy in the ear but has so far not been a problem for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HZDComplete, We are glad that you are having a great time with your new Sony wireless headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound qualityCons mentioned:Fit
Not the best
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was really good but the fit was pretty bad. I kept having to push them in my ear constantly, after about an hour of continued use and readjusting my ear started to feel discomfort and hurt my ear. Comfort plays a big role.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Neztor,
While we are pleased to hear you are satisfied with the amazing sound quality of our WF-1000XM4, we are really sorry if they didn't fit you well. This is definitely not the experience we wanted you to have with our premium headphones.
For optimum fit, comfort and to keep the headphones from falling out, we always recommend following the steps on this article:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
Note:
• If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset.
• Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
• The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancelation effect.
And for reasons why your ears may hurt when putting on and wearing headphones, please refer to the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00015243
If there's anything we can do to help or you may need more information/technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
Would had stuck with the previous sony model.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all the sound is good. Not impressive. The shifting of the ambient and turning music off is not as fine tuned as I would had thought. Getting them out of tue charge box is hard because the hard plastic on the buds dont have any give. I had the previous model. Im sad to say I liked the feel, the wear and sound way better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SonyEarBudYorN, Thanks for sharing your experience. We regret you are having issues with your Sony wireless noise canceling headphones. Please ensure that your headphones have the latest firmware by performing a software update: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads. The updates improve the general performance of the unit and resolve any possible software-related issues. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Sound quality
Best sound quality earbuds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It truly re invents the way we listen to our favorite music. The smallest details of a song I have heard for years are now very clear to a whisper. Noise cancellation is superb. Microphones pick up ambient sounds nice. Overall A+
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vince81, We are glad that you like the overall quality of your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Junk Battery
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in April of 22 by August of 23 the left battery last about 30 minutes and the right last 50 minutes. But for at least 30 minutes I can enjoy that great sound, excellent noise canceling, & clear calling.
No, I would not recommend this to a friend - Cons mentioned:Fit
okay but not the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works well but are a little heavy. Fast movements may cause them to fall out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lala, We're glad that they work well. To keep the headphones from falling out even in fast movements, we recommend to wear them properly after selecting the right earbud size tips. Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
Our WF1000XM4 is designed to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Order from Best Buy online easy shipping was fast and free. Product came on time . Bose quality great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Markv, thanks for your feedback. It looks like you're reviewing a non-Sony headphones. Please post your review on the proper product or Headphones' Brand. We're sure they'll be glad to hear this from you. Sincerely, Erin
- Pros mentioned:Sound quality
Awesome for noise cancelation
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome noise cancelation, the range is so,mewhat lacking, in the 20- 30 foot range
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ctrl4xrct, We're glad that you like the noise canceling function of your headphones. The maximum communication range (line of sight) is approx 10 m (30 ft). We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice earbuds, good clear sound Just wish they had more tip sizes
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TravelGirl, We're glad that you like the sound quality of your headphones. These comes with different sizes of ear tips (S, M, L 2 each). We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
It's amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've always been amazed by sony products and this product is no different. The sound quality is amazing and the noise cancelling feature works as advertised. Happy with my purchase so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArashS, Great! We're glad that you are enjoying the sound quality and the noise cancelling feature. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Not very impressed
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this products. They do not fit into my ears well.
No, I would not recommend this to a friend