Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Head phones sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rear headphone easy to use good sound good function
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Outdooradventure, That's great! We are happy that you like your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Great on the plane or at home.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fit and functionality these buds work perfectly for me. The touch commands are easy to execute and I really appreciate the pause left ear command while traveling. Sound is clear and well rounded.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tedsbuds, We're glad that you like the fit, functionaluty, features, and sound quality of your WF1000XM4. We designed these headphones to provide incredible sound and noise cancellation in a compact, stylish, truly wireless design. The Sony | Headphones Connect App includes Adaptive Sound Control—which automatically adjusts noise canceling to your surroundings, and an equalizer—which can be customized to fine-tune your music. And with all-day battery life and a quick charge, they are meant to deliver a truly immersive listening experience, wherever you go. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Honestly mid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe they sound good but the comfort or stability isnt great with these. I find they seem to fall pretty easy. They also make a noise if you talk sort of like a ding. If you are the type to like to sleep with headphones these arent good for that.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Whyy, thanks for choosing and purchasing our product. We're glad you like the sound quality of our WF1000XM4. We're sorry to hear that you have an issue with the comfort and noise of your SONY unit. Please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. You can check this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=replacing
For any noise while using the unit, please follow this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000430930.html?search=ding
For wearing the unit while sleeping, the size of these earbuds might not be ideal for everyone if you're trying to sleep sideways. But, if you tend to sleep on your front or back, the WF1000XM4 is a great option due to its new ergonomic surface design which provides a more comfortable and stable fit.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Sounds great. Best Noise Cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best. I like to use these at the casino. Sometimes the music you here there is not the best. I put these in my ears, and I am in my own little world. I hear my music and pretty much nothing else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gambler, Great! We are happy to hear that you are enjoying your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best Sony True wireless Noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Next generation of noise cancelation New song in quality definitely recommend this
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jlmthekiller1 Amazing! We're glad that you like the noise canceling function of your noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
better then xm3
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.some small sync problems sounds good running in to battery problems 3 months in
I would recommend this to a friendBrand response from SonyListens
Posted .Hi robert, thanks for your feedback. While we are glad that you like the sound quality, we are sorry to hear that you've had some sync issue and battery problems with your earbuds. This is definitely not the experience we'd like you to have.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging.
With regards to the problems you've encountered, please check the troubleshooting steps on the Help Guide: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/index.html
I hope this helps. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Simply amazing!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best buds I have purchased to date I work in a noisy environment and the noise canceling is a god send.with the app you can adjust the eq which is something I couldn’t do with my airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrbtec, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony WF-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased and used for about a month now. Sounds rich and full. Noise Cancelling is the best of all the In-Ear Headphones I've tried so far. Absolutely satisfied with the product. Bit pricy yet worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cayo, Awesome! We are glad that you like the sound quality and noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
A beast in a small size
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy to use and stays in the ear fairly easily. Sound and noice cancelation as transparency, and few other functions as for location saving preference settings are working flawlessly
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Angel,
Incredible! We are extremely pleased to hear that you are happy and satisfied with the ease of use, secure & comfortable fit design, amazing sound quality, industry-leading noise canceling function, and amazing features of your WF-1000XM4.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for the 5-stars review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life
Good Gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for someone that use to take headphones on their commute and was told that the 1000xm4 are a lifesaver. They enjoy it very much and like the long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonido,
You made the right choice! We're glad that they are enjoying the battery life of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good music to my ears
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great sounding pair of earbuds. With the app, you adapt the sound to make the earbud sound even better. They have three sizes for your ears. They did a real good job, and the sound quality is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, We are glad you are having a great time with your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Out standing Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome head phones ! I have been an Apple lover and own a pair of AirPods pro and the Sonys out perform them in every way ! I am so glad that I purchased these and you will be TOo!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Myairtag, That's awesome! We are thrilled to know that you like the outstanding quality of your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort
Good for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great for working out very comfortable in the ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Max1376, Thanks for sharing your experience with your new Sony wireless noise canceling in-ear headphones. We are glad you are very comfortable wearing them. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Sound quality
Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound amazing. Sometimes when using a singular bud it has trouble connecting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Brandon,
We are glad you like the sound quality of the headphones. You may find this link helpful regarding your concern.
https://www.sony.com/electronics/support/articles/00204483
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Best wireless noise cancelling ear buds period
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent true noise cancelling ear buds, sounds quality is amazing, really good seal. Might feel a little bulky if your ears are small but best ear buds in the market right now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soycrema, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
excellent product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an excellent product. The left ear bud is starting to fade. But these buds have have held up from constant use since March 2022. This product is sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KellyR Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Connection
Great sound... but
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the WH4 over-ear headphones and I LOVE them. I was disappointed with my experience with the in-ear with connection issues with my smart TV. The size of the buds was also an issue for me. Could be great for people with large ears but I had to stop using after an hour since my ears were hurting too much.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dwayne, we're glad you love our newest industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with your SONY unit. Check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones.
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
'
- Cons mentioned:Price
exspensive gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.product functions as designed, however it is very over-priced!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NomoreApple, We're pleased to hear that the headphones functions as designed. Most noise canceling headphones depends on soundproofing and involve multiple microphones to prevent higher-frequency noise from reaching the ears. That's why it is more expensive than our average headphones.
We the WF-1000XM4 to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great and I'm very impressed with the noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert
Awesome! We're happy to hear you are enjoying the great sound especially the noise canceling features of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
N/a
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and quality, clear atmosphere when used this item
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul,
Thank you for the positive feedback! We're glad you like the sound quality of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David