Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Simply amazing!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best buds I have purchased to date I work in a noisy environment and the noise canceling is a god send.with the app you can adjust the eq which is something I couldn’t do with my airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrbtec, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Cons mentioned:Fit
Do not fit no matter what I do
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return due to fit. I researched extensively and was really really excited for these. Unfortunately out of the box they did not fit in my ears at all. I tried all 3 sets in many different combinations and it seems as if I have mutant ears. I have AirPods and they fit decent (they fall out when running at time) and was excited to get these. The right one fit decent, but no matter what I did I could not get the left one to stay. The sound in the right one was good once it worked. They are big and bulky, and I have had many pairs of headphones with limited issues. Obviously these have tons of good reviews so maybe I am a one off. Anyway, I am disappointed but will have to find some with wings or over ear.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler, We regret to hear about your experience with our wireless in-ear noise canceling headphones and that the unit had to be returned. This is definitely not the customer experience we want you to have. Aside from having different sets of earbud tips (https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html), we also have a recommended way of wearing our WF-1000XM4 in-ear headphones to make sure they won't fall out: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance or if you have other concerns, you can email us at socialsupport@am.sony.com. We hope you will consider Sony again in your future purchase. Thank you. Vincent
- Cons mentioned:Connection
Great sound... but
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the WH4 over-ear headphones and I LOVE them. I was disappointed with my experience with the in-ear with connection issues with my smart TV. The size of the buds was also an issue for me. Could be great for people with large ears but I had to stop using after an hour since my ears were hurting too much.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dwayne, we're glad you love our newest industry-leading noise canceling earbuds. We're sorry to hear that you have an issue with your SONY unit. Check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones.
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
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- Pros mentioned:Sound quality
Good music to my ears
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great sounding pair of earbuds. With the app, you adapt the sound to make the earbud sound even better. They have three sizes for your ears. They did a real good job, and the sound quality is very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, We are glad you are having a great time with your Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
A beast in a small size
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy to use and stays in the ear fairly easily. Sound and noice cancelation as transparency, and few other functions as for location saving preference settings are working flawlessly
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Angel,
Incredible! We are extremely pleased to hear that you are happy and satisfied with the ease of use, secure & comfortable fit design, amazing sound quality, industry-leading noise canceling function, and amazing features of your WF-1000XM4.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for the 5-stars review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great and I'm very impressed with the noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert
Awesome! We're happy to hear you are enjoying the great sound especially the noise canceling features of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Head phones sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rear headphone easy to use good sound good function
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Outdooradventure, That's great! We are happy that you like your Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for trusting Sony! Vincent
Good Product - Poor Support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earphones themselves worked very well and are my favorites of the many others that I have used. However the charging capsule failed and the product is poorly supported by Sony. This, couples with poor web site and password management, causes me to recommend that buyers look elsewhere.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RichardFrederick,
We are sorry to hear that you are having an issue with the charging case of your Sony WF-1000XM4. We can reset and initialize these your unit by following the guide from the links below:
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html
Make sure they are up-to-date to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wf-1000xm4/software/00289102.
If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
- Pros mentioned:Comfort
Good for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great for working out very comfortable in the ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Max1376, Thanks for sharing your experience with your new Sony wireless noise canceling in-ear headphones. We are glad you are very comfortable wearing them. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Enjoy! Vincent
- Cons mentioned:Fit
Pretty good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good overall. Airpod pros didn’t fit that well so went with these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cts2424, You've made a great choice! We're very happy to hear you like the overall features of your new headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life
Good Gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift for someone that use to take headphones on their commute and was told that the 1000xm4 are a lifesaver. They enjoy it very much and like the long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonido,
You made the right choice! We're glad that they are enjoying the battery life of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Out standing Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome head phones ! I have been an Apple lover and own a pair of AirPods pro and the Sonys out perform them in every way ! I am so glad that I purchased these and you will be TOo!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Myairtag, That's awesome! We are thrilled to know that you like the outstanding quality of your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Cons mentioned:Price
exspensive gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.product functions as designed, however it is very over-priced!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NomoreApple, We're pleased to hear that the headphones functions as designed. Most noise canceling headphones depends on soundproofing and involve multiple microphones to prevent higher-frequency noise from reaching the ears. That's why it is more expensive than our average headphones.
We the WF-1000XM4 to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best in ears on the market!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best set of in ear headphones I have, the noise canceling can't be beat!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zzip,
Awesome! We're glad you are enjoying your new In-ear headphones particularly with its incredible noise canceling features. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Honestly mid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe they sound good but the comfort or stability isnt great with these. I find they seem to fall pretty easy. They also make a noise if you talk sort of like a ding. If you are the type to like to sleep with headphones these arent good for that.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Whyy, thanks for choosing and purchasing our product. We're glad you like the sound quality of our WF1000XM4. We're sorry to hear that you have an issue with the comfort and noise of your SONY unit. Please change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different. You can check this link for more details:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241097.html?search=replacing
For any noise while using the unit, please follow this link:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000430930.html?search=ding
For wearing the unit while sleeping, the size of these earbuds might not be ideal for everyone if you're trying to sleep sideways. But, if you tend to sleep on your front or back, the WF1000XM4 is a great option due to its new ergonomic surface design which provides a more comfortable and stable fit.
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Best wireless noise cancelling ear buds period
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent true noise cancelling ear buds, sounds quality is amazing, really good seal. Might feel a little bulky if your ears are small but best ear buds in the market right now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soycrema, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
N/a
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and quality, clear atmosphere when used this item
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul,
Thank you for the positive feedback! We're glad you like the sound quality of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear plugs are great with sound and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JJones,
Thanks for commenting! We are truly happy that you are satisfied with the incredible sound quality and amazing noise canceling feature of our WF-1000XM4.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Sony approved!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony earbuds are fantastic. I’m normally a Bose guy but I decided to give these a try and I’m glad I took the chance. I highly recommend them. The sound is great and noice cancellation works as described.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rubengar, I think you're a Sony guy now! We're glad that you are enjoying the sound quality and noise canceling feature of your headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
excellent product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was an excellent product. The left ear bud is starting to fade. But these buds have have held up from constant use since March 2022. This product is sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KellyR Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin