Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Sony love it ———————————————————————————————-
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jessie, We're glad that you love the industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony. Jay
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and excellent fit! One of the few true wireless headphones that actually stay in my ears even when very active. Would highly recommend these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, Amazing! We're glad that you like the sound quality and they fit perfectly. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Excellent Noise Cancellation
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are lightweight and easy to use. Excellent noise cancellation. Great for travel. Or just working on your laptop. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mrbeemer, we're glad you like the ease of use and noise canceling features of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Could be better
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using with android, I had random disconnects. The foams tips starting ripping apart within the first 3 months. Definitely not for smaller ears, but moving in the right direction from the X-3. Sound is extremely well if you can get them to stay in, I have smaller ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Burner,
We do apologize for the inconvenience. Please be assured we take this feedback very seriously and continuously strive to improve our products. Update the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00263488
https://www.sony.com/electronics/support/articles/00204483
Regards,
David
- Pros mentioned:Sound quality
Good purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing sound quality when paired with Tidal app. I’m on my 3rd set of eardrums and really appreciate the sound from these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanW, we're glad you like the sound quality of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Absolutely astonishing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Felt like I was listening to my music all over again for the first time! Definitely would recommend. Was a little confusing to set up for iPhone but ended up working fine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justin, Wow! We're very pleased to hear you're enjoying your new Sony headphones and it works great with your iPhone. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Top of the line
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earbuds ever. Premium quality for Music lovers. Can't compare to cheap headphones. No outside disturbance when you are on phone like I faces on Apple and Samsung buds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shah3zad, You chose the best in-ear headphone brand and we are glad that you like them. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Battery life Awful, Sound Quality is amazing.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is Awful. Battery fully charged with noise canceling and active noise off, only last 1 to 2 hours. Sound quality is amazing. But the battery life has ruined these for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EdwinG, we're glad you like the sound quality of our product. We're sorry to hear that you have an issue with the battery life of your SONY unit. Please isolate the issue by following these links:
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000432577.html?search=last%20long
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00284577
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good and small. East to connect via Bluetooth. Nice sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shidork, We're glad that you like the sound quality and ease of pairing. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using AirPods Pro for 2 years, and I chose them because I needed a pair of headphones with good noise cancellation. They are much better than I expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ASUS, Great! We're glad that you are enjoying the noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Great when they work…
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are great… when they work. The battery on them was short lived. They now only charge to 60% and die within 10 minutes. I have used them for a year and a half.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Sound Quality Is Amazing.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best sound quality earbuds I have ever heard. I switched from the bose quietcomfort earbuds to this and it was a big jump.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Waphy, we're glad you like the sound quality of our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best in-ear wireless headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in-ear wireless headphones out there. Tried other items, but the sound guality and EQ on these were above and beyond others. Great for wind cancelation on trails.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBBuyer,
Awesome! We're glad to hear your satisfaction with the amazing sound quality, EQ, and noise canceling features of your new XM4 In-ear headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound qualityCons mentioned:Fit
Horrible don’t waste your money by AirPods pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t know who is recommending these headphones to people, because in my experience, these things do not fit perfectly in your ear. They hurt your ear after a couple of minutes the software is horrible. The naming scheme of these headphones are horrible Sony you really really need to do better. But the noise cancellation was very good but I couldn’t continue using it because the headphones hurt my ears so bad and they just would not stay in my ear horrible design just get AirPods Pro 2 and you’ll be fine.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Joshua, Thanks for sharing your experience with the WF1000XM4 Wireless In-Ear Headphones. While we are glad that you love the noise cancelling feature, we are sorry to hear that you are experiencing discomfort when using them.
Kindly check the link below. This will help and make sure that you are wearing the headphones properly in order to obtain optimum fit and comfort, as well as to maximize the noise canceling function.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00262839
We also appreciate your feedback about the model names of the headphones. This will help us to do better on our future products.
If the issue is still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WF1000XM4.
Sincerely,
-Craig
- Pros mentioned:Sound quality
These are the ones to buy if you are active!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried Brand B and it was unusable due to wind noise. The Sony system actually has an option for windy environments. I even rode a bicycle at high speed and it was great!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robcog, That's amazing! Good to know you like the superb features and noise canceling feature making them perfect for active lifestyles and outdoor use. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for your purchase and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Best Sony TWS, go for it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sound, the best noise canceling earphones, simply Sony did it again and rhe best of all, the price specially in black Friday
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reaktor25, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and noise cancelling quality is top notch, they fit great with foam tips and are pretty good for workouts and daily use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alpine,
Fabulous! We are truly delighted to hear you're satisfied with the exceptional sound quality, industry-leading noise canceling function, and very comfortable fit design of our WF-1000XM4.
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging.
Thank you for sharing your amazing experience with our product, and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Best noise canceling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is next level. Audio quality is pretty great too. You have to download an app to get the most out of these. The app is okay but could be better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, We are glad that for you, our WF1000XM4 headphones are the best noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Great sound and functions
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality. Also the addition of automatically muting music when you talk is awesome. The case size is much smaller than the last version which makes it more portable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HDinh, We are glad to hear you like the sound quality and features of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Don’t like the tips
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a birthday gift. The foam tips were really the downfall. It’s a matter of preference, but I don’t like foam tips. They just don’t fell as good, and the sound doesn’t seem to be insulated as well. Great design (aesthetically), but these were returned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeeJay305,
Thank you for your review.
While we are pleased you are satisfied with the stylish design of our WF-1000XM4, we are really sorry if its earbuds did not meet your expectations and that it needs to be returned. We will surely take note of your input as we always strive for the best customer experience.
The WF-1000XM4 features an Ergonomic surface design for a stable fit. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. For the proper sound quality, noise canceling function, and call sound quality to be effective:
• Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancelation effect.
• Referring to step 2 of this link https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=Fit, check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.
We appreciate your feedback, and we are hoping you will consider Sony again in your future purchase.
Best regards,
Romeo