Customer Ratings & Reviews

Hi Kevin, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi Shidork, We're glad that you like the sound quality and ease of pairing. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi Shah3zad, You chose the best in-ear headphone brand and we are glad that you like them. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent

Hi Mike, Amazing! We're glad that you like the sound quality and they fit perfectly. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi ArchieLeach,

We are sorry to hear that you are having issues with your Sony wireless noise canceling headphones. To isolate the connection issue, please make sure to update the firmware of the headphones to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wf-1000xm4/software/00289102. Reset and initialize the headphones:

- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html
- https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428697.html

Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi HDinh, We are glad to hear you like the sound quality and features of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi PeeJay305,

Thank you for your review.

While we are pleased you are satisfied with the stylish design of our WF-1000XM4, we are really sorry if its earbuds did not meet your expectations and that it needs to be returned. We will surely take note of your input as we always strive for the best customer experience.

The WF-1000XM4 features an Ergonomic surface design for a stable fit. If you feel earbud tips are difficult to put into your ears, change the size of earbud tips or squeeze earbud tips lightly before wearing the headset. For the proper sound quality, noise canceling function, and call sound quality to be effective:
• Change the earbud tips to ones that fit more snugly in your ears. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. The size of the left and right earbud tips may be different.
The “Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancelation effect.
• Referring to step 2 of this link https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html?search=Fit, check if the headset is properly worn on your ears. Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible.

We appreciate your feedback, and we are hoping you will consider Sony again in your future purchase.

Best regards,

Romeo

Hi ASUS, Great! We're glad that you are enjoying the noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi Sergius, Thank you for the feedback on your experience with your new WF1000XM4. We're glad to hear you like the exceptional sound quality of your new headphones. We provide an assortment of earbuds in various sizes to ensure there is a great and comfortable fit for all ear sizes. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam

Hi Robcog, That's amazing! Good to know you like the superb features and noise canceling feature making them perfect for active lifestyles and outdoor use. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for your purchase and for choosing Sony! -Jess

Hi BBBuyer,
Awesome! We're glad to hear your satisfaction with the amazing sound quality, EQ, and noise canceling features of your new XM4 In-ear headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris

Hi mrbeemer, we're glad you like the ease of use and noise canceling features of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl

Hi Daniel, We are glad that for you, our WF1000XM4 headphones are the best noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent

Hi Rick, That's good to hear. We are glad you like your new Sony wireless in-ear headphones, Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Your continued support means so much to us. Thank you for trusting Sony! Vincent

Hi SeanW, we're glad you like the sound quality of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl

Hi Huphlungpoo, Excellent! We're glad that you like the sound quality, ease of using the app to adjust the sound to your preference, charging time, and noise canceling feature. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin

Hi Cathairballs, we're glad you and your wife love our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl

Hi GLB6, We're sorry to hear that your are having issues with your headphones.

Please ensure the headphones are updated to the latest firmware, version 1.1.5, which improved Bluetooth connection stability. If the issue occurs after that: place both headsets into the charging case for 6 seconds, then remove and continue using. Regards, -Ralph

Hi Justdro91,

You made the right choice with the Sony WF1000XM4! We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during a conversation. Plus, you can get an 8-hour long battery with noise canceling, IPX4 water resistance, and easy wireless charging. Thank you for choosing Sony!

-Ralph