Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass
Great noise cancellation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A bit overpriced and has a dark sound signature. But what it does well is isolation, clarity and bass. One of the best wireless buds out there imo.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stormbreaker20, We're happy to hear that you like the sound quality and noise canceling function of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
$1000+ Quality Headphones for <$300!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These produce frequencies the way they were meant to be heard. Simply put your stealing from Sony by buying these. They manipulate time energy and frequency beautifully.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrAudio, We are thrilled to know that you like the quality of your new Sony wireless noise canceling in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Excellent sound!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best around in my opinion. Great sound, and the noise canceling is excellent dramatically reducing the noise from lawn equipment and so forth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EsbMlb, We're glad that you are happy with the industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony. Jay
- Pros mentioned:Sound quality
You get your money’s worth
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely you get your money’s worth out of these, they are good quality wireless earbuds and they perform amazing! Would recommend these for sure, great job sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ManM, We appreciate your feedback and we are glad you like the quality of your new Sony in-ear headphones are of the your best earbud purchases. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Did not meet expectations
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used the item for about two weeks after purchasing it and then returned it. The noise cancelling feature worked well. After doing a firmware update there was a high pitched sound that wouldn't go away so that's why I returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nacho, We are sorry to hear about the high-pitch issue you had after performing a firmware update. This is usually not the case for our Headphones nor the experience we want you to have. Performing the troubleshooting steps on the link below resolves the unwanted noise of this headphones.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265211
And for future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
- Pros mentioned:Sound quality
Best earbuds on the market!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the market with an amazing and easy to use app. Has many EQ settings and the noise cancelling technology is very nice. Never going to go back!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph, we're glad you are enjoying our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Forget about the rest
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Forget about the rest, this one is above the rest, from XM3 to XM4 - is absolutely worthy of upgrade. From Bose, to XM3, and now XM4. This one defines true entertainment device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JBJ88, We are glad to hear about your feedback. You chose the best headphone brand! Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Enjoy! -Vincent
- Pros mentioned:Sound quality
Just Buy Them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best fit, sound and easy set up pair of ear buds I have tried. I’ve used everything from Apple pods on down to budget ones. These are worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eloc Great! We're glad that you like the sound quality, fit, and ease of setup. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.truly amazing earbuds, i also have the airpod pros but these in my opinion beat the noise cancelation in the pros. i am vary happy with these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi everpt, We are thrilled to know that you are very happy with your new Sony wireless in-ear headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Best. Buds. Ever.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m overall impressed with this purchase. These headphones are the best ones I’ve owned. I upgraded from the beats headphones and I do not regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SofaKingDope, We are thrilled to hear that you are impressed with your new Sony wireless in-ear headphones and they are the best you have owned. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for your purchase. Enjoy! Vincent
Hard controls in my opinion
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life I have not tried out but I’m sure it is what it claims. The one thing o don’t like about the headphones is that they are touch sensitive. So if I adjust they pause and I have not figured out how to move to next track from the headphones. That to me is annoying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChuckNorris, thank you for your input. We regret to hear that the touch controls are sensitive. Please check the Help Guide for more details or available operation of the touch sensors. You can change the function assignments to the touch sensors of both the left and right units using the “Sony | Headphones Connect” app.
https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000240498.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Great sound and geeat noise cancelling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds have great noise canceling and also sound amazing. I had the airpod pro 2s and these are better in everyway.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, we're glad you like the noise canceling feature and sound quality of our product. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Great for the bucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds are perfect for the sound, and fit in my ears very good, i have been enjoying every since i purchased them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blade9, Amazing! We're happy to hear that these fit perfectly and you're enjoying the sound quality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony 1000xm4
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This one of the best sounding earbuds I have ever used it sounds goods and the noise cancellation technology on it is dope
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Errytin4k,
That's awesome! We're glad you like the sound quality and noise canceling of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony!
Regards,
David
Sound perfection.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A fantastic improvement on the previous generation. The charging case is the perfect size, they boast 8 hours of use with ANC on and up to 12 hours with it off. And a 5 minute stint in the charging case will give you an hour of use when you run low. The Sound-field is spacious, bass and treble are fantastic. ANC is great and the smaller size when compared to the previous generation is a welcome change. With the best app that I’ve used for any headphone type, the XM4’s are a no brainer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NyVetteGuy, we're glad that you are enjoying our newest Industry-leading noise cancellation headphones. The WF-1000XM4 headphones feature intuitive touch control settings—for example, tap on the left earbud to change from Noise Cancelling to Ambient Sound and long tap for Quick Attention, or double tap on the right to skip to the next track. What’s more, you can assign your own functions to each earbud using the Headphones Connect app. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Top of the line
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For those who are true music connoisseur, the quality of theae head phone allows you to hear things in songs that I have never heard.100%worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Totaltec, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life
Best earpiece ever!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this piece of work from Sony. small and powerful. battery life is great! never disappoint me for Sony product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Noeyesee, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best In-Ear Headphones so far!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's exceptional!!! I love it!!! It's truly wireless noise cancelling as Sony says!!! It's very clear hearing and talking!!! I definitely recommend!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lokman, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Not a proper fit for my ears
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately these did not work for what I wanted. They sounded great but would work as needed for noise cancelling. Just did not fit me with the different buds available so was not able to get the proper fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Noise, We're glad that you like the sound quality of your new headphones. We also regret that they don't fit perfectly despite of trying different sizes of earbud tips. Allow us to help and turn your experience around.
Ear canals vary in size from person to person, and can also vary in size from the left to the right sides. After selecting the right size of the earbud tips, we also recommend wearing the earbuds properly.
Gently pull up on the top of your ears, put the earbud tips in your ear canal, and then twist the earbuds into place. This makes sure the earbuds are firmly in the ear canal.
We hope you'll find this helpful. Should you need further assistance, please drop us an email at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Comfort
Best Ear Buds Ever !!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product, have owned for about 2 months. They really stay tight and feel great when working out. I have bought 3 other ear buds, nothing compares to these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi msnutcie,
Thank you for your positive feedback! Your satisfaction means a lot to us. Nice to know we were able to provide you a good match for your exercise needs. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris