Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This were really good sounding ear phones, however they would hurt my ear after a bit and compared to my airpods, the noise cancellation was that much better and I expected more for the price. I returned them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edgar4e,
We're glad that you like the sound quality of the headphones. It's unfortunate that it was returned because of its comfort. Your feedback is greatly appreciated. Wearing the headphones properly and using the proper earbud tips will give you the best experience in terms of fit and comfort. Thanks for sharing your review and we do hope you consider Sony in your future purchase.
-Ralph
- Pros mentioned:Sound quality
Sony wf-1000xm4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They never felt comfortable in my ears. Great sound when they sealed 5 months in left earbud was dying after 40 minutes of play time. Returned them moving on to bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyE, While we're glad that you like the sound, we're sorry to hear that the headphones felt uncomfortable and the left bud dies after 40 minutes playtime which led to returning the unit. This is definitely not the news we'd like to hear from you. We do have troubleshooting steps that can help fix the issue. It's unfortunate that we can no longer help you with this. Sony is always looking to improve its products. We apologize for the inconvenience and hope you'll consider this buds in your future purchase. Regards, Erin
- Cons mentioned:Fit
Wouldn't stay in my ears due to size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too big and heavy. Had to return them as they kept falling out of my ears. On the flip side, they were so easy to use with the in-ear instructions.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KristinalA,
We regret to hear that you had an issue with the unit and you had to return the wireless noise canceling in-ear headphones. This is definitely not the customer experience we wanted you to have. We always recommend using the right size of earbud tips according to the size of the ears of the user to prevent the headphones from falling out easily.
We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase.
Sincerely,
Vincent
- Pros mentioned:Sound quality
Just do it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In one word perfect. Just buy them. Bass is lacking but they are earbuds, as good as it gets. Noise-canceling is off the wall.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BabiesRUsBreaSuccccks,
Thank you for a perfect rating and recommendation! We're happy to hear you like the your new headphones particularly with its amazing noise canceling features. If you find bass sound is lacking on the unit, the WF1000XM4 supports Sony|Headphone Connect app where you can select or customize Equalizer/CLEAR BASS setting. For reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html?search=bass
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for purchasing Sony! - Kris
- Pros mentioned:Sound quality
King of earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is really great especially with different pre-defined sounds mode. Loved the 360 sound experience. Fully worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gr8sai, Awesome! We're glad that you like the sound quality of our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
My daily driver. Love it very much.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my daily go to. Noise cancelling is best of its class. However I wish can can turn up the ambient mode a little more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi justanotherdude, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. Please ensure to download the headphones connect app, there you can adjust noise canceling and ambient sound mode and fine tune you music to suit your preference. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
The best ANC earbuds ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sony WF -1000XM4 earbuds have the best noise cancelling capabilities with amazing soundstage. It is definitely worth the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashwath, Great! We're glad that you like the noise canceling function and sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Awesome active headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for bike riding sit in my ear much better than apples product. Great sound and noise cancelling is powerful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi zach, We are thrilled you like the sound quality and noise canceling feature your new Sony WF-1000XM4 headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Worth the Price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good headphones nothing too crazy but they are good. Sony always has made good headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, Thank you for giving the WF-1000XM4 a perfect rating! Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and fantastic job cancelling external audio for myself and call counterparties.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, Great! Good to hear that you are enjoying the noise canceling function, sound and call quality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good set of ear buds. I use them for running. Good sound, stay connected, and stay in the ear well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Delo31, Awesome! We're glad that you like the sound quality and stays well in ears. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
amazing quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sound quality but really expensive for what you get, you should get the protection plan cause the battery will age quick
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Isra, That's great! We're happy to know you like the excellent sound quality of your new WF-1000XM4. Your feedback is greatly appreciated. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Than you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality always loved Sony! Great touch sensor and motion sensors! Definitely great head phones and sound quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emily,
Awesome! We're thrilled that you are enjoying the touch sensor and sound quality of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best earphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly love them better than airpods. The sounds is the best! It also has noice cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Review, Great! We're happy to hear that you are enjoying the sound quality and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
A great choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work exceptionally well with very good audio reproduction, and the noise cancelling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickH, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like them, music through them sounds great to me. I've only had them a month, but I am very happy with my purchase so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steve,
Thank you for the 5-star rating! We're glad you're happy with the sound quality of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Good for music horrible for calls
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for music and noise cancellation but horrible on phone calls for the other end of the call. Inconsistent app does not enable noice cancel on call effectively.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi QuiquePR, While we're glad that you like the noise cancelation and sound quality, we're sorry if you're having an issue when using the headphones to make or receive phone calls. To troubleshoot the issue, please follow the steps below.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265206
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
yeah
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love them more than the airpods pros, the audio quality is great with minimal latency and sometimes i use them for gaming for eft
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aSurprise, we're glad you love the sound quality and the low latency of our newest industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing SONY. ~Earl
Lasted 2 years.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good until it dies. Had it for 2 years and now won’t hold a charge.
I would recommend this to a friend- Pros mentioned:Comfort
Love Them to Death!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and comfortable to use. I use them everyday at work and working out. For me, it was worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ange, Awesome! We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin