Customer Ratings & Reviews
- Model:
- WF1000XM4/B
- SKU:
- 6462204
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.3 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers value the WF1000XM4 True Wireless Noise Cancelling In-Ear Headphones for their exceptional sound quality, long battery life, and comfortable fit. They appreciate the excellent noise cancellation and sleek design. However, some users have concerns about the fit, price, connectivity issues, ear tips, and volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best buds I have owned, and I have other high-end models and so far, so good I would recommend them to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dontaxeme,
Thank you for such a great review and recommendation! We're glad to hear your satisfaction with your new WF1000XM4 headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and fantastic job cancelling external audio for myself and call counterparties.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, Great! Good to hear that you are enjoying the noise canceling function, sound and call quality. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Sony Ear Buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than air-pod pro. The music surrounds you and I’m listening to music like surround sound. Well worth the expemse
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gary, we're glad you are enjoying our industry-leading noise canceling earbuds. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Worth the Price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good headphones nothing too crazy but they are good. Sony always has made good headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, Thank you for giving the WF-1000XM4 a perfect rating! Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good Buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good set of ear buds. I use them for running. Good sound, stay connected, and stay in the ear well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Delo31, Awesome! We're glad that you like the sound quality and stays well in ears. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
Right Ear bud lasts 45 mins a year later
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have read and completely annoyed that SONY issued a software update that caused the right ear bud to die out. This started just a couple of days ago. I get less than 45 mins on the right side and in that same time I get about 60% both from a supposed 100% charged. I read that they don't honor the warranty for a damage to the product that they caused. Maybe they will change their tune when we get the media involved and it becomes a nation wide event.
No, I would not recommend this to a friendworth the $ over airpod pros
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Briefly: I have self respect and only use these at the gym. I really hate bluetooth headphones. That being said, for bluetooth earbuds the sound is good. Clean low end, midbass is solid with no drone, highs are meh but they get the job done. Fit is great. Had ipod pros for about a year, always found myself adjusting them in the gym. These stay in place even if I am doing explosive movements like power cleans. 360 audio is neat. If you have tidal check it out. overall I'm impressed. I always disliked the airpod pros and these are a clear step up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cary, You've made an excellent choice! We're very happy to hear you appreciate the sound quality and stable fit of these headphones, especially when being used in the gym. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best earphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly love them better than airpods. The sounds is the best! It also has noice cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Review, Great! We're happy to hear that you are enjoying the sound quality and noise canceling function. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
A great choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work exceptionally well with very good audio reproduction, and the noise cancelling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickH, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great earbuds!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and ANC performance are almost as good as over the hear headphones (Wh-1000xm3). I'm actually surprised by these earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacky Great! We're thrilled to hear that you are enjoying the sound quality and noise canceling function of your new earbuds. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good for music horrible for calls
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for music and noise cancellation but horrible on phone calls for the other end of the call. Inconsistent app does not enable noice cancel on call effectively.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi QuiquePR, While we're glad that you like the noise cancelation and sound quality, we're sorry if you're having an issue when using the headphones to make or receive phone calls. To troubleshoot the issue, please follow the steps below.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00265206
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Awesome active headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for bike riding sit in my ear much better than apples product. Great sound and noise cancelling is powerful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi zach, We are thrilled you like the sound quality and noise canceling feature your new Sony WF-1000XM4 headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life
Sony ear pods
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery lasts longer than the 3, wish they had extra tips, or could buy them from Best Buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaviedW, thanks for choosing and purchasing our industry-leading noise canceling earbuds. We're glad you like the battery of the WF-1000XM4. We understand your concern regarding the extra earbud tips (EP-NI1000 S/EP-NI1000 M/EP-NI1000 L). Replacement parts, accessories, and software for Sony® products can be obtained from Sony Parts and Accessories. You can check this link for more details:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00006688
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life
Sony does it again!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice earbuds great battery life I like the fact you can program the buds to your exact specifications.. Make sure you download the app ..
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HotRod926, We are glad that you like your new Sony wireless headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Enjoy! Vincent
Great!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After years of using Samsung Galaxy buds, and although they are great, the longevity just wasn’t there. Eventually they would break down. I had enough so I decided to switch to Sony. I already own the xm4 headphones, so this was s no-brained for me. These earbuds are very easy to use through the Sony app and I am happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aniner1983, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Just do it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In one word perfect. Just buy them. Bass is lacking but they are earbuds, as good as it gets. Noise-canceling is off the wall.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BabiesRUsBreaSuccccks,
Thank you for a perfect rating and recommendation! We're happy to hear you like the your new headphones particularly with its amazing noise canceling features. If you find bass sound is lacking on the unit, the WF1000XM4 supports Sony|Headphone Connect app where you can select or customize Equalizer/CLEAR BASS setting. For reference: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241109.html?search=bass
We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This were really good sounding ear phones, however they would hurt my ear after a bit and compared to my airpods, the noise cancellation was that much better and I expected more for the price. I returned them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edgar4e,
We're glad that you like the sound quality of the headphones. It's unfortunate that it was returned because of its comfort. Your feedback is greatly appreciated. Wearing the headphones properly and using the proper earbud tips will give you the best experience in terms of fit and comfort. Thanks for sharing your review and we do hope you consider Sony in your future purchase.
-Ralph
- Pros mentioned:Sound quality
My daily driver. Love it very much.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my daily go to. Noise cancelling is best of its class. However I wish can can turn up the ambient mode a little more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi justanotherdude, We are glad to hear you are enjoying our industry-leading, noise-canceling Truly Wireless headphones. Please ensure to download the headphones connect app, there you can adjust noise canceling and ambient sound mode and fine tune you music to suit your preference. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality always loved Sony! Great touch sensor and motion sensors! Definitely great head phones and sound quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emily,
Awesome! We're thrilled that you are enjoying the touch sensor and sound quality of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
The best ANC earbuds ever
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sony WF -1000XM4 earbuds have the best noise cancelling capabilities with amazing soundstage. It is definitely worth the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashwath, Great! We're glad that you like the noise canceling function and sound quality of your new headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you for choosing Sony! Erin